So, I ordered a free chicken sandwich with a minimum purchase of $1 online. I choose the location I want to pick up in. I arrived at said location but was told they never received my order. Turns out, it was placed in another location two miles away, smh. The app isn't that good. It's slow, takes long to load, and is confusing to navigate.
The app doesn't show all of the menu items available at the restaurant. Also there is some delay displaying menu items on the app. This morning at 5:40am I was planning on what to buy for breakfast, but none of the breakfast items were showing up. I checked the app at 6:45am and now the breakfast items are showing. The special offers this period suck! Jack in the Box has great offers changed frequently. Carl's changes in a couple months so you have to wait a long time for a change.
Downloaded app and couldn't sign up for rewards. Signing up with name and email doesn't work. Signed in with Google. Tried to make an order. Epic fail! When in the menu it will randomly take me back to the start screen. After trying a half dozen times or so I was able to select the items I wanted. Tried to redeem a coupon! Can add it to be redeemed it just doesn't show up to be redeemed for 5 minutes. Laghed my !@# off because it was so perfectly terrible! 5/5 for the good times!
The app very rarely works! You get to the end, redeem rewards, go to pay and it says "OOPS, one or more items not available." You go to the restaurant, place your order and guess what? All the food is there and no app reward discount since it didn't work. Also patrons assume the rewards don't work because they try to redeem them and they can't. They don't understand they have to place their order, go to checkout THEN redeem rewards.
How to kill an App. This is the perfect example of what you don't do. You're at least an app, that does absolutely nothing and does not work at all. No coupons, no online ordering (I tried 22 restaurants, so I'm going to say no online ordering), sign in as guest simply get you to the store locator, and then you can log in, so login as guest is pointless. Bottom line - even when they fix the app, it will be too late. All this will do is ensure they always have one to two stars. Should have waited
Tried redeeming offer items in the app, but offers would never show up during checkout. Decided to use code for the "Free Welcome Item" order in-store. Scanned the code and was told the offer only extends to fountain drinks and sandwich items. The app states shakes are amongst the items offered with the deal, but I was told that wasn't the case. So I cancelled my whole order, and left. Uninstalling app immediately.
I cannot apply rewards to my order. After viewing the rewards, I select "apply to order." I am then sent to my cart, but there is zero mention of any discounts or rewards applied. I click checkout and get to the part where I enter my payment info and the deals/rewards are still not applied. I tried this multiple times with various rewards and deals. I made sure the qualifying items were in the cart. Couldn't get it to work, so I went to McDonald's instead.
worst app in history. one day it stopped letting me sign in to my account, constantly says unable to sign in to external account. they claim there are all these great deals but of course they are locked behind the account, but its getting ridiculous that no matter what device I try it refuses to sign me in on my account. looked it up online and it looks like many many others are going through the same thing.
so far, this app is terrible. it'll offer you a bunch of promotions but when it's time to pay, it won't apply the discounts. I tried twice & ended up paying $40 for 2 meals. 😠 Added Comments - So of you look at the comments from the app developer, you'll notice they always want more information & ask for the location. It's not that hard to figure out that it's the entire app & not the location that is the problem.
There's no way to add a credit card as a payment method. You can't enter in any of the info for the card. I'm not able to make an in-app order because of this. Wasted my time placing a large order for my family. Frustrating. Ended up using a different fast food app to order food from another burger joint instead because their app actually works for payment.
