This app is LITERALLY just for making payments and shopping for cars. As someone who already made the purchase, I'm HIGHLY upset that I can't make changes to my account like set up paper statements, track the principal amount left against the amount of interest paid. I just finished paying off a car with Capital One and their app had EVERYTHING YOU CAN IMAGINE. Any information you need was provided and easy to find in the app. CarMax needs to step their game up.
A Google user
It may or may not be a good app for a car search but as far as making payments I advise you stay away. I was charged three extra payments when I had only authorized one and I wasn't behind in my payments. I found out while using my debit card at the Walmart checkout, not cool. I called them and they informed me it would take 15-17 days to refund!!! Beware. When I try to make a payment now, I get an error message. Thanks for nothing carmax.
Samuel Allistair Hopkins
Uninstalled! Use the website instead; The new version of the app is TERRIBLE! The old app, prior to July 2023 was pretty good. It was fast, intuitive, and looked pretty good. The new version released in July 2023 is a flaming pile of garbage. It signs you out, takes FOREVER to load anything, is not particularly intuitive, contains less information, etc, etc, etc. There is absolutely no reason to use the app instead of the site, and I'm someone who almost always wants an app instead of a site.
Hoss
You guys had one job and couldn't get it right.. I've been a Carmax customer for 15 or more years and this was a great app. It's useless now. All it does is crash, since the May 2nd update... I uninstalled and reinstalled, it didn't fix it. You can't do anything with it.. Why did you guys try to fix something that didn't need to be fixed? Upset in North Carolina..
Reileigh Froehlich
Being able to make a payment through the app is absolutely terrible! Every time I try to login it will push me to the CarMax website. It forces me to sign in and then enter an authorization code sent via text only to kick me back to the home screen of the app and shows I'm still not signed in and my session expired. It does this over and over again. They make the interface easier for you to browse shopping for new vehicles than keeping up with the information and accounting for owners.
Tom Bross
I don't know what happened between the old version of the app and the new one, but the new version sucks. Keeps crashing, sluggish and slow. Also, the biggest change is removing the option to see 'how much you can afford'. No idea why they would remove that. Won't be using carmax in the future since now they are just like a normal dealership.
Sandy Miles
I've been using this app heavily this past week during my car search, & this is the worst update I've ever seen for an app. Trying to set search parameters is cumbersome. can't set a maximum mileage, only a minimum. who wants to set a minimum mileage? I can only see one car at a time instead of several, so much more scrolling. The option to see only new listings is gone. I can't view only the cars at my local store. I guess I won't be buying at Carmax. It's so unusable I uninstalled the app.
Katsura Zanshin
This app is fine as long as your account NEVER has a hiccup. Used it just fine for years until Covid and I got a few fines and fees. They DO NOT automatically add those to your pay now option. They DO NOT "allocate funds to fees" automatically if you pay past a certain date, but they WILL take your whole car payment towards fees if you pay "too early" and shaft you with a late fee. The best, and honestly only, way to pay off fees correctly is over the phone with multiple calls. Good luck
Whit Taylor
CarMax has a terrific car buying program but their app is, inexplicably, a disaster. Even with the best, high speed connection, the app freezes, takes an eternity to load a page, and constantly throws error messages. When selecting a listing to see more details, there is only one response: "Hmm...you found a technical error. We'll let our team know." My recommendation is to use the CarMax Web site and avoid this time-wasting app.
August Schutte
Updated app is touchy. The types of vehicles filter is reduced. You can no longer search for all hybrid or electric vehicles. The milage filter is broken. The app only allows you to set the minimum mileage. It does not have sliders to set a range. I'm not sure what's in their next sprint, but it needs to include a number of defect corrections. EDIT: Can you no longer compare vehicles?!?
