I had a 4 start rating due to the little amount of coupons you guys had on there. I just got my phone back, downloaded tour app first thing, and noticed that you guys removed the ONLY good thing about your app. The Pizza Craze game. Looking at all of the reviews you guys have right now, I'm not the only one really disappointed and upset about this. LISTEN TO YOUR CUSTOMERS!!!
Brian Hughes
Still the most useless app for ordering food. Constant updates that lose all your old information. I could literally walk there and back without the hassle. No complaints about the emoyees at the store. But the app is literally garbage. Original review: 25 minutes trying to (unsuccessfully) order a pizza. I could have walked there, ordered in-store, and waited for it to be cooked faster than that.
T bur
Takes a long time to get some if the points, if get them at all. For instance even though app is up to date, points earned only up to 19th and today is 29th. Only way to reach Casey's is email and have to have date and time of visit- clerks don't always give receipts 3/2025 Points started getting added in a short time. Have to ask for receipt. Since the update a few days ago, the app doesn't fully load anymore, images don't load, ordering not possible since it doesn't fully load. 😕
Yveline Johnson
App keeps signing me out. I get prompted to sign in by verifying code using email then takes me to blank page or back to login where I have to start all over from the start. In a loop. Unable to log in. Tried logging in on the web page instead BUT surprise, as soon as I click on the sign in button, it opens up the app (Yay!!!) Can't say I didn't try 🤷. Have an option to not have to verify using code through email. Or fix it. Just make it straight forward if you want people to use the app.
Renee McMullen
So I'm signed in on the app, I can order things, but when I go to rewards, it makes me sign in again. Then it's just a never ending loop of signing in. It never let's me redeem any rewards. It's been over a year. I had a lot of rewards saved up and it's just the same issue over and over. I contacted them multiple times and never got a response back.
Joshua Someones
App doesn't work. Moved to a new state recently and just started using the app a few months ago. I haven't really attempted to use the app past scanning it when I make a purchase. I get an offer for a free pizza with a full tank of gas(10 gal min) and the app is having issues this morning. Employees say no one has been able to redeem offers since yesterday and even have to wait a while to enter my number in Thier system. On a side note, your employees and store are exceptional.
Hannah
This app is very frustrating. I have never been able to log into my account on the app, or online. Every time I select "login" after inputting my login information, the page doesn't go anywhere. It doesn't tell me anything is wrong or to try again. Simply NOTHING happens. I am very upset and would very much like this issue to be addressed soon, as this has been happening since I created my account a month ago.
Melissa Nunez
App is extremely buggy. I used to be able to log in and have the app keep me logged in. Now when I've tried several attempts to log in, change my password, it wanted a "few more details". When I enter in my information, especially with the phone number, it errors and says that my phone number already exists. But when I go to try to log in, it says email or password are incorrect. Y'all need to fix your app. It's ridiculous!
marion walker
UPDATED REVIEW... from 5 down to 1 star... The app stopped working for me back in May. I have made many purchases, both on gas and in-store, and it never rewarded me my points. I have contacted customer support twice, and both times they emailed me back, telling me one of their "amazing team members" will contact me soon! It's a shame because I love the idea of saving on gas, but if the app doesn't work like it's supposed to, I see no reason to keep it on my phone. This is very frustrating 😤
Justin Mears
Can't even register. Doesn't matter if I'm on my phone or on a PC. It gets to the screen where it wants a few more details like your phone number and a friend reward code if you have one. Can't continue past that screen. Hit the submit button and it just changes color. Nothing else happens. The only field this left blank is the one for the friend code because it says it's optional and I don't have one.
