Reviews for ChargePoint

Expensive and inconsistent. While I understand this is not a high-speed charger, I expect I'd at least be notified when charging, which typically takes hours, is finished. Sometimes that works, sometimes it doesn't, and that's been the case for a long time...so they get to charge idling fees. Apparently I have to set my own alarm and guess when I should come back. Unfortunately it seems the inconsistent notification is not a priority to fix since it was a revenue generator. I'll go elsewhere

overall, the home station is a good quality and built. but...controlling station through application is a really horrible experience. for example, to stop the charging session, so I can take the cable out of the car, either it takes 5-7 tries rebooting the application or 90% of time I have to shut down breakers in the electrical panel. otherwise, the charging session cannot stop. if they could fix this issue/bug, it would 4/5 star product.

The off peak scheduled charging at home doesn't work. The app logic uses the power company's off peak schedule, fine, but it doesn't have the current schedule. So, if I use the schedule in the app, I would actually be charging during peak hours at the highest cost, not off peak at the lowest. They are obviously not maintaining the data required. It would be much easier for everyone if the app allowed the user to set the schedule. Big fail.

This app simply does not work. I have been standing in front of a charging station multiple times and the app will say the station is unavailable or it tells me it can't find it. Also the map distances can be way off. It will state there are stations within 1 mile, which I know are actually 10 miles across town. I have had to bypass this app constantly and am deleting it.

This app can be infuriating! I happen to have 2 charger stations where I work: one right next to my building and another 3 buildings over. I try to get on the wait list for the one next to my building but keeps saying I should go to the the other one! I have made custom wait list boundaries on the web portal, but those don't show up in the app!! please fix it!

inconsistent. when it works, it's great. but there are times when it doesn't register a charge point station directly in front of me. I have to uninstall and reinstall to get to work. this time, it would take me in circles instead of starting the charge. very frustrating. I had to just not use the app at all to charge my car.

Really clunky app with the home flex charger. My charger has a great Wi-Fi connection, but doesn't register when I start charging or stop charging for at least a few minutes. Gets to the point that when I stop charging it takes a while for the car and charger to unlatch. pretty annoying. I hope they release an update that puts more focus on the home charging tab on this app. I can definitely use with some more features and improvements (like amps being used).

setting up a home flex charger. standing in front of the unit, the app can connect to and configure it, but I cannot select a wireless network (any network) in the app for it to connect to. after spending time with support on the phone, I have to replace the entire unit even though it still charges my car.

The app is a mess. It routinely fails to locate charging stations I routinely use, which is very strange to say the least. Customer support is offshore, which presents communication problems. Charging stations have failed for me more than once. I wasted a half hour this morning trying to charge my car, ended up having to use my credit card.

This app sometimes works and sometimes doesn't. It confusingly disconnects the currently running instance from whatever comes in through notifications. You don't necessarily see if you are charging or not. Pricing transparency is an issue with each provider running their own rates including unrelated fees, the list can be long and messy and requires a lot of fine-print reading. Lots of network errors pop up in the app when no network issues are present, it's just buggy.