Reviews for ChargePoint

Expensive and inconsistent. While I understand this is not a high-speed charger, I expect I'd at least be notified when charging, which typically takes hours, is finished. Sometimes that works, sometimes it doesn't, and that's been the case for a long time...so they get to charge idling fees. Apparently I have to set my own alarm and guess when I should come back. Unfortunately it seems the inconsistent notification is not a priority to fix since it was a revenue generator. I'll go elsewhere

overall, the home station is a good quality and built. but...controlling station through application is a really horrible experience. for example, to stop the charging session, so I can take the cable out of the car, either it takes 5-7 tries rebooting the application or 90% of time I have to shut down breakers in the electrical panel. otherwise, the charging session cannot stop. if they could fix this issue/bug, it would 4/5 star product.

The off peak scheduled charging at home doesn't work. The app logic uses the power company's off peak schedule, fine, but it doesn't have the current schedule. So, if I use the schedule in the app, I would actually be charging during peak hours at the highest cost, not off peak at the lowest. They are obviously not maintaining the data required. It would be much easier for everyone if the app allowed the user to set the schedule. Big fail.

This app simply does not work. I have been standing in front of a charging station multiple times and the app will say the station is unavailable or it tells me it can't find it. Also the map distances can be way off. It will state there are stations within 1 mile, which I know are actually 10 miles across town. I have had to bypass this app constantly and am deleting it.

This app can be infuriating! I happen to have 2 charger stations where I work: one right next to my building and another 3 buildings over. I try to get on the wait list for the one next to my building but keeps saying I should go to the the other one! I have made custom wait list boundaries on the web portal, but those don't show up in the app!! please fix it!

inconsistent. when it works, it's great. but there are times when it doesn't register a charge point station directly in front of me. I have to uninstall and reinstall to get to work. this time, it would take me in circles instead of starting the charge. very frustrating. I had to just not use the app at all to charge my car.

Really clunky app with the home flex charger. My charger has a great Wi-Fi connection, but doesn't register when I start charging or stop charging for at least a few minutes. Gets to the point that when I stop charging it takes a while for the car and charger to unlatch. pretty annoying. I hope they release an update that puts more focus on the home charging tab on this app. I can definitely use with some more features and improvements (like amps being used).

setting up a home flex charger. standing in front of the unit, the app can connect to and configure it, but I cannot select a wireless network (any network) in the app for it to connect to. after spending time with support on the phone, I have to replace the entire unit even though it still charges my car.

The app is a mess. It routinely fails to locate charging stations I routinely use, which is very strange to say the least. Customer support is offshore, which presents communication problems. Charging stations have failed for me more than once. I wasted a half hour this morning trying to charge my car, ended up having to use my credit card.

This app sometimes works and sometimes doesn't. It confusingly disconnects the currently running instance from whatever comes in through notifications. You don't necessarily see if you are charging or not. Pricing transparency is an issue with each provider running their own rates including unrelated fees, the list can be long and messy and requires a lot of fine-print reading. Lots of network errors pop up in the app when no network issues are present, it's just buggy.

App is mostly functional, but a bit clunky. Sometimes when I start up, the map stays zoomed to all of North America and doesn't update to the current location. Other times it zooms in after a few seconds. I don't know why they don't just store the last location and start there, because the full map view is useless. The vehicle options are also over 6 months behind. 2026 models are already starting to release but most models only go up to 2024. The dark mode also makes some menus unusable.

This app used to be great 3 years ago. it's constantly been getting worse and worse and worse. you used to only tap 2 buttons to start a charge, now you have to press 5 different buttons to start your charge. why make it more complicated?? also why can't you save my payment info? I put my card in, whether it be Google pay or a debit card manually, and it keeps sending me back to the payment screen. Lastly, sometimes I can't see my charging progress! annoying as sometimes I charge away from home!

So, the app is decent. Their are a few things that need to fixed like map location, it reads backwards (ex: if you're parked in front of DC1 it shows that you're in front of DC3), and then it would be nice if the widget and the app displayed the current percentage. That would help to know if you were almost done or how much time you have left to charge. If you can please add that, that would be awesome! I'd also give you a 5⭐ rating.

Very annoying to search for a station. Filtering to select only the ones that are reasonably priced would make this app so much better. Ability to start a station or monitor the charging status is great, with even a histogram so you know at a glance when the charge rate is tapering. I do wish it showed my balance, it went negative and I added a payment method and now it doesn't show.

The wait list feature is completely broken. Sometimes it will tell me I am first in line for stations I am watching, and as I watch cars leave I see others go in ahead of me. Then when my spot comes up, the app doesn't notify me until it's too late to accept it. Then I rejoin the queue and silently get dropped from it. All this amid the app telling me 75% of the time that it's having trouble contacting the servers.

the app would be great, except that the majority of the time, the station status is wrong. it constantly claims the station is in use when it isn't. There is also literally nothing you can do about this, either. Not only that, when the status is correct, it might just error out and not let you charge anyway. Sometimes, it does eventually work. I'm only using this app because I have credits through it, and half the time, I have to spend my own money anyway because the useless app won't work.

Trash product and primitive app. The first charger I received was defective; it did not connect to Wi-Fi. The replacement connected to Wi-Fi but only for a month or two before it stopped working. And now even the charging stopped working intermittently. Tried to get another warranty replacement, but they've just decided to stop answering emails.

This app doesn't know where its own charging stations are. After I registered my car with the app and used the charging stations more than once, it still doesn't recognize my car as registered. every one of their stations has three charging pumps but one is always out of service and the other 2 are always occupied. I'm not sure but it seems like there's a different price between whether you use your card to pay or do it through the app. sometimes the app doesn't show your charge in session.

They broke it. Used to be fine, now it constantly has "network errors" and can't load stations, active charging status, or history, even when on perfect wifi connections. Even when it can load, it often fails to update status or history. You complete a long charge and the monthly stats will show zero kw/h. Get it together, Chargepoint

The app has really gone downhill. It barely functions anymore, not showing stations, so I can't join the waitlist, not showing my vehicle charging so I can't check status, and just having errors over and over. It used to work really well, what happened? It is like this on both my devices (android and apple).