Messaging sits & clocks. I get no notifications. The other week my doc and I ended up on the phone bc neither of us could get the virtual visit working.
Doesn't support all of their own questionnaire formats forcing desktop use for some. I could find zero information on their website warning or explaining this.
One of the worst healthcare apps ever use. Very difficult to log on. No log on auction through the app. Can't find my provider. One of the worst apps I've ever used!
Unusable when it wants an update but still prompts for update after you do the update. Restarting app, stopping restarting service doesnt help. No option to clear the update message. Clear cache doesnt help.
New (as of 3/20/24) user. Visit info and Messages work fine. Signed Form submission is confusing to a new user: If a form is signed and then submitted (without first saving) it is rejected without explanation. Why not save automatically and then submit?
I am having problems responding to emails. The keyboard comes up only in the subject line. I can't click on or touch the message area. My phone is a Samsung Z Fold 5. I think you need to update your app!
My labs give inaccurate reporting. Initially it when the app was first implemented that all my results were normal. Even when I had some abnormal results. Now, it's reporting everything abnormal when that's not the case. It has been unreasonable.
Good except same problem as others where it won't allow you to upload pictures or documents. It keeps saying to go to settings and allow permissions but they are all granted. Keeps doing this over and over.
Weird ...kinda hard to find certain things and video visits are a bit complicated if you are not aware that you need to use zoom.. No one told me and I missed 2 very important visits. UPDATE: somehow my copay has changed from $3.90 to $20.00...may not be a lot to some people but to a woman raising 3 kids alone, its a lot!
somethings are hard to locate example summary
