Reviews for Chick-fil-A®

Will not load. I am poor and have a low data phone plan. This app won't load. They offer all kinds of free things at the store for mobile thru order, but their app doesn't work, forcing you to order with an order taker and you don't get the free treat or reward. *Waiting 5 minutes for app to load and it will not load. Keeps force closing. Why can't yall make a lite version for poor people and no data plans? **Still never works!!

I have been using the Chick-fil-A app for years now, and I've loved it! But now I have a problem. My wife and I participate in local Chick-fil-A game nights and as a reward for winning, they give promo cards. It's great! However, I found out today that the app limits the amount of promo cards you can use per account. Once you reach that, you can never use a promo card again for online ordering. This is very inconvenient. I don't know why this limitation exists.

I love Chick-fil-A and I love the app, it is one of the few apps that allows location access and goes to the correct settings when it's off. However, the single problem I have with the entirety of Chick-fil-A is there app feels like it holds you hostage when using up a gift card. the minimum reload for a gift card is $10; and, they will not let you split payments in the app even with Google Pay. No top off? Tech worker with DEV experience, this isn't much forethought, reflects very poorly.

Works when needed/placing an order, but keep getting notifications when not using the app, thinking it's closed that it is "crashing frequently". Checked, there's no updates for it. So, 3 out of 5 because it works when you're actually using it, but sitting there idle/not using it it's crashing frequently supposedly.

we're getting scammed for delivery orders. charges for menu items are marked up for delivery vs in store dining, and that's on top of any delivery fees. recently noticed a new charge added if the total amount of the order is under a certain amount. I noticed this when I used all my rewards to order several meals, and so my total was under $10, but there was the added fee because my total was under a designated minimum total.

I have a brand new flagship phone and the app just straight up doesn't work. It won't log me in, says "we're having trouble logging you in". Even if I try to place an order without logging in, I can't choose a pickup location because it says there are none nearby which isn't true. The app has location permissions and isn't in deep sleep or anything like that

I like how easy it is to order on, there are times things are complicated, like choosing a delivery place, but I almost never use that. its easier for me to place my order then slip in to pick it up. I also like how easy it is to get points with the scan bar. I especially like having the coupons sent to me, the store i frequent always sends me little thank you coupons for free stuff, & this app makes it easier to get those. its not a perfect app, but there's no such thing.

Issues with being able to access the app as it just kept closing and closing each time I tried to put in an order. so until it can get fixed or they change something about it, then I won't be ordering food via the app. I did like the idea of the rewards, but what good is it if after the first you orders, the app never works again. problems persist when rewards are applied, and says, "we can not serve you at this time." When rewards are off, they function normally.

If you're logged out you're not getting back in. I get either a black screen, it says that there was trouble logging in, or a Neverending loading screen, and both Chrome and Opera GX says the site is unsecured. I recently upgraded to a new phone, fully updated, and every app is up to date. this is a chic fil a problem, and browser based login for apps never works. I have even changed my password, cleared cache, and rebooted. still doesnt work.

Rewards used to be great... Now they're not even worth going for. You have to spend too much to get anything good. The few rewards they give you expire way too fast. The game "Code Moo" never has any prizes left either. Chick fil a has gone down so much from where it used to be. Also prices have dramatically risen and quality has shrunk to nothingness.

This app is so responsive and easy to use and I have yet to have an issue with it after SEVERAL orders. I have used carry-out, drive thru pick up, and curbside pickup. Every single process has been easy and seamless with my location starting the order right when I arrive and ready within minutes. I don't even have to worry that it's been sitting under some heat lamp for ages if I order it 15 to 20 minutes in advance. It truly has been the easiest food ordering app I've ever used.

Cant combine a gift card with a debit card. On top of that, I cant just add what I need to complete the order ($3), they have a minimim $10 to be able to add funds, since you can't use 2 payment methods. So after I load $10, im bsck with $7 after the order, and it creates a cycle where at some point, you dont have enough money, theyve kept it, and you're just ordering normal again, because whats the point of a GIFT card, that you have to buy more funds for to be able to use it all.

Very rough experience so far. I've been recently getting back into Chick Fil A and decided to re-download the app. Problem is, it's in a broken state. I can't sign in without either getting blocked from logging in or getting a black screen that makes it unable for me to even attempt a login. Needless to say, I will not be using the app until this issue gets fixed. I wish I could say positive things, but there's not much to say outside of this.

Update: Still doesn't work, so still gets one star for the reasons below Frequent Login Problems. The app is great, if you can stay signed into it... however, if you're kicked out for any reason it will reject your login, and force a password reset. I've dealt with this over two phones and a few years, and at this point it won't even let me reset my password. So, I guess I am done with Chick Fil A since they apparently have kicked me off the island.

If you have a small amount on your gift card, there's no option to pay your order with the remaining funds on your gift card with another credit card. Unfortunately, the rewards on his app isn't worth it either. They only give you breakfast items, desserts, and drinks. The only sandwich I ever got was a basic chicken sandwich for signing up and ordering on the mobile app for the first time... Ordering on the app is easy and smooth to navigate, but that's the only good thing about the app.

The app has become quite unstable lately. I'm frequently stuck on the splash screen, and I even had to reinstall just to get it to work at all today. I still had multiple issues afterward logging in and starting an order. It's hit or miss on this one, but it seems like I also have to turn off my VPN every now and then for the app to load. It's quite annoying since I need it always on while at work, and I don't understand why it would be blocked (especially at random).

Best food app. Period. I use apps everywhere I eat. Many are awful and a few a pretty good but this one is the best. They obviously put a lot of time and effort into making it meet the varied needs of all their customers. Goofed up your order? Easy to fix. Decide to use the drive-through instead of eating in? Easy to change. A high-quality app to go with a high-quality business. Thanks for doing it right.

I just updated the app and something is seriously screwed up! I am trying to leave feedback about an issue that I had. I enter some of my information, a weight page with a big flashing check mark comes up, and it won't go past this page. I cleared the cache in the app, uninstalled the app, and reinstalled it. It's still doing the same thing. FIX THIS PLEASE!!!

Used to be awesome, the app detects how close to the restaurant you are and they start preparing your food when you get close, with mobile thru I rarely had to wait more than 30 SECONDS to get my food. Now much like other apps they don't START your food until after you manually check in at the restaurant, thus defeating the main purpose/benefit of typing in my own order. I hate it. The rewards are decent but the main problem kills it for me.

App keeps telling me my device is not verified, but does not send email with verification link. It recognizes my account, but I can't get past this device verification message so I can't use the app at all. I have deleted and re-downloaded many times, reset all data, cleared cache, checked every setting on my phone I can possibly think of! This is very frustrating. I have no problems receiving emails to change my password for the account, but never have received an email to verify my device.