Ordered 2 -3/$10 meals and total was $22. If an item is an upgrade, you need to note this beside the entree. I got a text chicken/shrimp fajitas part of 3/$10 menu only to learn shrimp were $12! That's misleading and since it is not noted anywhere the customer should get that price. You can't just tack that on with no explanation!!!!
Reviews for Chilis
← Back to ChilisEverytime I try to pay it says, "Sorry we are unable to accept this method of payment. Please try again with a different card or payment method." I've used my debit card, credit card, and even gift cards. Every. Single. Time. Same response. So whenever I want to place a to-go order, I have to call and then walk in and pay for it. This app is complete trash and I refuse to order anymore to-go orders until this is fixed.
Um...what happen?!?? So this app wasn't perfect to start with, it worked fine 70% of the time - usually problems signing in and processing payment. But if i got past the glitches it was OK. Then the recent update happened. Can't sign in and even if I try to place an order as a guest, it won't add my items to my cart. Its always "loading" and then times out with an error message; try again later thing. I guess no baby back ribs for me tonight. 🥴
Two enhancements would make this app better: [1] Have an "I'm here" button that automatically notifies the restaurant that you've arrived at the curbside to go parking spot (I had to call). [2] Ability to pay for order in app with Chili's gift card. Both recent orders I made with intent to use an e-gift card for part of the payment, I couldn't do it from the app (app doesn't allow it). So when I arrived at curbside, I had to go inside to pay... That's inconvenient for both me and the staff.
It took a long time to get seated at a table and the restaurant was almost empty I ordered the foods but but they didn't bring the things that go with the service like coffee cream, straw napkins, it hard to get the waiters attention so l had to get up a few time to ask them for the things that they were supposed to give me. They also charge me for the chips & dips it's supposed to be free with the app. The food was good, but the service, very bed , I will not recommend sorry Chili's.
Did not allow me to select the lowest wait time available. I ordered using curbside at the pick up option, which ended up not being so. I had to get into the restaurant to pick up my order. When I did--adding to the poor service received--the person who finally helped me after speaking to two other individuals who did not seem able to simply look up my order and get me taken care of said that I had to pay, when I had already done so through the app. Terrible customer service: app & in person!
A while ago, the app used to be decent, as it would allow significant customizations to the order, and would immediately tell you pickup time when order was completed. Now there are less customizations and you can't even tell if the order went through. Eventually, you may get an email to pick up order, but possibly too late to pick up order when ready, and it gets cold in the mean time while you drive to restaurant to pick it up.
Full of glitches and time-out errors. Says that items are currently unavailable, when they actually are available. Says there is nothing in my cart when there are clearly 3 items in my cart. Won't allow orders to be edited. Won't put orders through if you do finally get everything into the cart. Spent 45 minutes trying to order dinner, but ultimately chose to order from McAlister's (took 5 minutes tops to order and pay for all of our food). Chili's app is worthless.
The description said you could add your name to the wait list from this app. There was no option to do that. Before we got to the restaurant, it showed the option of checking your place in line. Once actually on the wait list, all it says is on wait list, no option to check place in line. Worthless! Just a way to track your information.
When it works, the app is great.. Unfortunately the menu button prompts you to select a location and with your current location already selected, there's no other thing you can do. Click the x nothing happens, type in another location and say goodbye to the old one because it will default back to that one from now on. It simply doesn't work most of the time. Issue had gone away for a while, now it's back again. Also have to order in-store to use your store rewards, app doesn't add to cart.
The rewards and challenges for using the app are great. Free desserts and appetizers. Great deals! Chilis is just far enough away that I can place my order on the app, drive out to the location, and the order is ready right on time. And the app knows when "I'm Here" so I don't have to do anything. I don't like that the app turns itself on when I'm not using it. Not sure how to fix that.
This app can be very deceiving. App has worked fine for ordering every time Ive used it, but my issues lie with the pricing they have. For example, smokehouse combo. It has a price of 19.79 and a description that states it comes with ribs and crispers with all the sides. When you click to order it, it shows all default options, but getting the ribs with it cost $3 more. Its advertised as one price with specific items. Get those items though and its more expensive.
The app is slow to load, glitchy, and after spending time picking out what we want the order would NOT go through at all. This has happened several times. It's so difficult to order online or get someone to answer the phone. We ended up going to the grocery store and making our own restaurant style food instead. Saved a lot of money instead of ordering out.
I let it use my location for delivery, double-checked it had my address correct, and placed my delivery order. When the Order Tracking was sent, it had changed my street name to my city name and an incorrect zip code. So, the food was delivered to some address clear across town, as confirmed by the guy who called me after he received my food asking if I wanted to come and get it! Needless to say, we did get our food and will not be ordering from the app ever again. Absolutely useless.
this app has a problem with the pricing. The description of several burgers in the 3 for me menu includes cheese, but when ordering, you have to pay extra for the cheese. Another example is the shrimp alfredo pasta. the description includes alfredo sauce and garlic toast,, but when ordering you have to pay extra for both the sauce and the toast. several weeks ago I reported this to the manager. He said he would reach out to IT, but so far it has not been corrected.
Along with the common issues mentioned lately in other reviews, there is NO way to turn off marketing PUSH notifications from this app. The only options given from the app are to turn off TEXT notifications, not PUSH notifications, or turn off all push notifications entirely. It is extremely invasive and annoying to suddenly, after years of having this app installed on my phone, be getting marketing notifications. Support cannot help, all they do is turn off TEXT notifications, which is useless.
I installed the app and was super excited to use it. I placed a delivery order, got an error message that the order *may* have been placed, check with the restaurant. It was not placed. Opened the app back up, the reward I had applied to my order had vanished. I started over and tried again, same thing. I logged onto the website and had zero problems (the reward was still gone) So the app didn't work, AND took away my rewards. Wish I could give it -1 stars.
Quick, simple, easy to use. For those saying you're having to pay extra for things already on the item, aren't understanding the selection process. The items are already selected to be apart of the meal being built. On the right side there is a button for "Extra $x.xx value" which means, if you'd like more than what is currently being offered, this is the amount you're having to pay EXTRA for. So every time you click extra, you will be charged the extra value.
If you want Big Mouth Burgers without cheese, don't bother with the app. You can't remove it, and when I contacted the Guest Engagement Team, they said to go into the location and order it, which makes the app usless. They dont seem to want to add the option to remove it. You can remove everything else except the cheese. On other burgers, you can remove it.
Terrible app. Gets orders wrong (how can it do that?). Slow to respond to input. The menu is not well suited for smart-phone orders. Easier to call the restaurant direct; the only thing you lose by ordering over the phone is paying remotely. Since I have to physically appear to receive my food order, I can walk my payment in to Pickup desk. I love Chili's. I hate their app. Do better Brinker.