Reviews for Chipotle

Have had this app for a while, but now requires 2 factor identification that you cannot opt out of & would only allow text verification. Texts were delayed a long time (over 10 minutes) between when the verification code was requested and the code was finally received. Did not allow an option to verify identity […]

the app is fine, it should connect to the location to let you know what toppings the location has out of stock. I picked up an order at 6:50 today and I got less than a spoonful of chicken. and they were out of Pico. I also got a side of guac instead of the […]

The Chipotle app is not concerned about resolving issues. it is concentrated on the bots ability to end a conversation. It does not direct you to a rep. they are only concerned about the bots ability to end a conversation. If your issue can only be resolved with multiple choice and the end result being […]

Why in the world would you not allow the remaining amount of a gift card to be used and then use another gift card to be added to help pay for it? Bad ux. at the very least, you could use another form of payment but when trying with Google pay, it errors and says […]

terrible. this app has been a problem for a long time now. first it wouldn’t let me place orders because it always had problems processing payments. it said it couldn’t process a payment right now. this went on for months. I decided to uninstall the app and try it from scratch and now it doesnt […]

The Chipotle app is incapable of using part of a gift card and finishing the order with Google Pay. I’ve tried repeatedly on separate orders across a few days, and each time I try to split it, I get a “Your total has been updated” message, but in fact, the total is the exact same. […]

The application is fundamentally flawed and utterly ineffective. It is baffling that it continues to operate when it cannot process payments. Initially, I presumed the issue was on my end, which is why I attempted transactions using three different credit cards and confirmed that my bank accounts were in excellent standing. It became clear that […]

DO NOT ORDER DELIVERY FROM THE APP! Today was the second time I had an item of mine not delivered and when I tried to talk to support about it the experience was absolutely awful. you can only chat with a bot who has limited options for resolving problems, none of them being a refund […]

Cross your fingers it works. For the last 2 months, I could not reset my password after the app randomly signed me out. I uninstalled and reinstalled it multiple times. There’s no help desk, just a useless Ai chat bot. Finally I was able to get signed back in on a desktop. I had saved […]

It’s pretty easy to order. If something isn’t right with input the app doesn’t really point out issue to make it easy to fix. The app doesn’t tell you or direct you to choose where delivery is coming from. I order from home or work and that comes from different locations. Not sure how or […]

I had an order all ready to go and then 5 minutes later it asked me to sign in and my order is gone. also the free entrees take the money off the cheapest entree instead of the most expensive. why would they think people want to save less money than more money? ridiculous. decided […]

My order was great as it usually is but I have one request, could you please make the ordering LOCATION larger or somehow more prominent? We live between 2 locations that are both on “main st.”. This is the second time I have accidentally ordered from the wrong location and had to drive 7 miles […]

I don’t like that the app forces you to allow them to track your location at all times even when the app is not in use. If your order gets messed up (which I’ve experienced at several locations in several different cities, it almost ALWAYS does) you will not be able to contact anyone unless […]

Navigation and experience is very poor compared to other restaurants. Needs to prompt you for a location at the start of the order and not just leave it at the last place you used. Also should use GPS to verify it’s the location closest to you. After adding an item to your cart it takes […]

The location does not work!! It doesn’t matter if I update the store location manually and then place an order, 3 times now I have been falsely assured of location and order placed….then receive a notification “seems like you are farther away than expected”. Unable to cancel the order, charged for it, and then have […]

customer service is awful! I put my order to the wrong location and decided that I’d rather just walk in store and order the food myself, and when searching for a refund button, there wasn’t one! so I talked to customer support and they refused to give me a refund, only change locations of the […]

Because I added a limited time add-on to my previous orders (chipotle ranch dressing), the app won’t let me reorder anything at all from the reorder menu, regardless of how many other items I ordered. If you’re going to offer things for a limited time, don’t make me have to re-enter everything when that one […]

The latest update apparently broke the ability to scan for points when I check out at the register. Now I’m only given the option to redeem for an entree and not the option to scan and collect points only. I’m a long time rewards member (national top 0.1%) and I only redeem anything for special […]

At the end of submitting a delivery order, I tried to select a Tip for the driver. When I would go to complete the order, I got an error: “Your order total was incorrect.” I tried several times, backed out and resubmitted, and kept getting the same error. Eventually I tried raising the Tip to […]

Very rarely does using the app save time or avoid long lines and waiting times for food. The vast majority of my experiences using the app have resulted in a great waste of time. The usual experience: arriving at or after the expected pick up time then watching multiple people enter, stand in line, order, […]