Have had this app for a while, but now requires 2 factor identification that you cannot opt out of & would only allow text verification. Texts were delayed a long time (over 10 minutes) between when the verification code was requested and the code was finally received. Did not allow an option to verify identity via email or biometrics. Was able to immediately update the password via the "forgot password link" because it was sent to email while waiting and waiting for the text to come through.
Kristen McConville
the app is fine, it should connect to the location to let you know what toppings the location has out of stock. I picked up an order at 6:50 today and I got less than a spoonful of chicken. and they were out of Pico. I also got a side of guac instead of the large that I ordered... there should be better communication available when ordering the on the app.
Erin Montgomery
The Chipotle app is not concerned about resolving issues. it is concentrated on the bots ability to end a conversation. It does not direct you to a rep. they are only concerned about the bots ability to end a conversation. If your issue can only be resolved with multiple choice and the end result being "Thank you for your feedback, your conversation is ended," then you must have no issue. my order was wrong, 40% of the portion I've received on the past, and stale chips. not good on any front.
Austin Kim
Why in the world would you not allow the remaining amount of a gift card to be used and then use another gift card to be added to help pay for it? Bad ux. at the very least, you could use another form of payment but when trying with Google pay, it errors and says wrong total, and it adjusts the total, it doesn't and repeats the error. it never resolves. Fire that department. Pretty basic in a lot of these apps to order food but I guess you didn't take the time to research.
Kelly Swiger
terrible. this app has been a problem for a long time now. first it wouldn't let me place orders because it always had problems processing payments. it said it couldn't process a payment right now. this went on for months. I decided to uninstall the app and try it from scratch and now it doesnt recognize my password. I tried "forgot password" but the email reset link they send just takes me back to sign in instead of resetting my password. cant talk to a live agent either, the wait is atrocious
Drew R
The Chipotle app is incapable of using part of a gift card and finishing the order with Google Pay. I've tried repeatedly on separate orders across a few days, and each time I try to split it, I get a "Your total has been updated" message, but in fact, the total is the exact same. Clearly they can't use the gift card and charge my credit card through GPay for the rest. This is extremely annoying because I have a gift card I want to use for PART of my total, but I CAN NOT AT ALL with the app!
Michelle Galvan
The application is fundamentally flawed and utterly ineffective. It is baffling that it continues to operate when it cannot process payments. Initially, I presumed the issue was on my end, which is why I attempted transactions using three different credit cards and confirmed that my bank accounts were in excellent standing. It became clear that the Chipotle app is, in fact, the source of the payment issues. Furthermore, even when the app offered an option to submit orders and pay upon pickup, it
Nico E
DO NOT ORDER DELIVERY FROM THE APP! Today was the second time I had an item of mine not delivered and when I tried to talk to support about it the experience was absolutely awful. you can only chat with a bot who has limited options for resolving problems, none of them being a refund for the missing item. Instead you are offered rewards for items of a lower dollar value. I am upset I cant get my money back nor can I get the actual item I purchased with the reward offered.
Jarred Muraco
Cross your fingers it works. For the last 2 months, I could not reset my password after the app randomly signed me out. I uninstalled and reinstalled it multiple times. There's no help desk, just a useless Ai chat bot. Finally I was able to get signed back in on a desktop. I had saved my receipts and entered them in, but I was never credited the points. This app sucks
Christine Sokolowski
It's pretty easy to order. If something isn't right with input the app doesn't really point out issue to make it easy to fix. The app doesn't tell you or direct you to choose where delivery is coming from. I order from home or work and that comes from different locations. Not sure how or when the app decides where to place order from. Don't like that I can't use offer and my points to redeem for an item.
