Do not use this app. I ordered from 1 restaurant for literally years. I'd click on my recent orders and order from the same restaurant, same location every time. One day the app decides to send the order to a random location way out of my way. Support would not help me. The app works but if something goes wrong you are no getting a penny back.
This is one of the worst food ordering applications I've used. Not only can you not see the progress of your order within the app once you've placed it, you have to rely on email updates for your order's progress. And, for some reason, my delivery order got switched to a pickup order. However, the only reason why I knew that was because it was way past the estimated delivery time. So, I called the restaurant and they told me it was for pickup. Very disappointed.
Love the simple pricing - means that my local restaurants can stay in business! Also love that I can see local restaurants and filter that list. Wish the menu/ordering interface was easier to navigate. A long list of items with limited ability to filter or see descriptions isn't great, not to mention that the add-on options aren't clear in many cases and are shared across dishes.
There is no way to contact customer support. I'm not sure how it allowed me to order food from a restaurant but when the order was wrong I called the restaurant and they didn't have my order on thier customer list because chownow had made the order (not under my name). The app has place for receipts however it show that I don't have any orders yet. Also now the app is not allowing me to login, when I use the same info for all the food apps.
I decided to try this app as it's recommended by one of my favorite restaurants. Created an account, put in my order, and then got tossed to the login screen. Entered my info, was taken back to the order screen, and when I tried to submit my order again, was tossed back to login. No idea what the problem is, as I was not given any error information, but I don't have the time nor the patience to deal with it.
I love how many restaurants are on here and it makes be happy to be able to support these places. I do have a problem with placing orders for pickup when I wanted them delivered and there is no way to change it or cancel and reorder. It doesn't ask if I want pick up or delivery it just defaults to pickup, even though the restaurant has the option for either.
What a perfect way to end possibly one of the most stressful days of my life! Of *course* I wanted this app to change my order from delivery to pickup, still charge me a delivery fee and driver tip, and not tell me it did so! I also LOVED how it lied to me when it said, "Your order will be delivered by 7:21!" Long story short, don't get this app! I'm still waiting on a refund for what I didn't get (delivery service)!
Used to love this app but it keeps screwing up now. Tonight for example, it messed up an order. Tech support said I had to resubmit before they could cancel but screen went blank then the app said there were no restaurants in my area (2 minutes earlier there were dozens) so I couldn't. Tech claimed the company couldn't (aka would not) offer any other solutions. They were eventually able to get me a link to resubmit - so not on the tech but lost faith in the platform and won't be using it again.
I enjoy supporting small businesses more than with the other apps, so i like this. However, there NEEDS to be a way to set default method of either pickup or delivery. Twice now I have accidentally ordered a meal as pickup when I had gone into that restaurant's menu because it offered delivery. Given current technology, there's no good excuse to not have a way to set today preference. Also the variety of restaurants can sometimes be a bit limited at the current time.
Good when it works but it's not accurate. When you select restaurant, you can set for delivery or pickup. Do not trust the screens since it's misleading. It's not until you pay that it can switch to pickup . The app is a doordash front where they don't have an agreement with the restaurant. This happens many times and chownow knows the issue but won't fix.
