Reviews for Citi Bike

Gears didn’t work on the bike. no docks available at destination, finding another resulted in an additional 30 min walk and a double charge. not worth it

it’s good other than it shows ebikes available that are not available and Citibike definitely knows it’s not available but still shows them. it makes you travel to the stand just to not find a bike

not really possible to delete personal info!!! they just cycle the answer and don’t really help specifically if you are out of USA. Additionally the service relatively to other places in the world is SUPER expensive!!! not worth it

Bikes can be dirty, and the docking stations don’t always work. Be mindful: The bike will lock, but the app may not recognize it, and you’ll be charged even after docking. Then, reaching customer service is a hassle, and it will take you a long time to have it rectified.

The description says “Claim your free 15-day membership trial” but I never found that. The annual pass is a good deal if you live in NYC but we were just visiting. I loved this service (especially after it popped up 15-day trial for $5), but my husband hated it because he had repeated problems when […]

The app has become almost useless. It used to be possible to see ALL docks within an area on the map and the number of bikes and / or docs available. Now, one has to plan a particular trip by entering an address for the start and finish and no options are given for different […]

I hate the new app! It’s now really hard to see bike angel points on the map (because they’re showing the # of electric and regular bikes per station -this should be a toggle to show or not to make the map easier to read). it’s impossible to find details of how many bike angel […]

The new app forces you to rate your ride after each one. 1 star until this changes— as well as making ebikes more dependable. Nothing like getting charged for a subscription service only to have the bike die midway 20 minutes from a station. That is if you can manage to find one. The classic […]

It worked good up until version upgrade and now constantly crashes. I’ve sent them 4 emails and no real response other than corporate standard response. LG Stylo 3. As of 5/23/18 after 2 new updates and more emails, it’s still crashing and no one has bother contacting me. As of 11/23/18 went down to 1 […]

If you’re visiting New York City, want this app for the bikes and want to ride an ebike, don’t pay for the “Day Pass”. It’s not what it sounds like and it’s purposefully vague at first blush to get you to spend more money than you need to. You’ll be charged for the day pass, […]

Both bikes and docks are very unreliable, and frequently broken. I cannot begin to count the number of times this faulty service has made me late to work, all because I made the mistake of believing that this was a competently run service. SHAPE UP, CITIBIKE AND LYFT!…or see your customer base go bye-bye. PS— […]

Horrible after update Used citibike app for the last 3+ years without a problem. Now I dread having to get a bike, it’s an awful experience every time. Half of the bikes don’t have a QR code, even if they do only half of the time to they unlock, frequent error messages and bugs all […]

Citibike is a wonderful resource for getting around this city in a healthy way. It’s convenient and wonderful that there are so many stations around where I work and live (northwest Brooklyn and lower Manhattan). My only complaint is that unavailable bikes do not always present as such; at some stations it can take a […]

I would give zero stars but there is no option. Citi Bike is a good idea, but it is pricey. Even if you get the day pass, you still have to abide to the 30 minute ride. Sometimes between traffic and distances, it is difficult to find a dock to return the bike to. We […]

A weird exit prompt whenever I hit the back button? What’s up with that? There still appears to be no way to use my phone’s NFC instead of a plastic key to check out a bike and still no integration with Google Maps or Now. It still looks and performs like a very poorly ported […]

There is ALMOST ALWAYS a difficulty in docking. And if you are not able to dock properly, you get charged an amount as high as $450. The customer service is not responsive either and even though they get data if an attempt was made to dock a bike and was unsuccessful, they notify you a […]

Super convenient and easy. Pretty seamless real world/app interaction. The fee structure is convoluted and misleading, and the app won’t let you get a new bike until you review your last ride, super annoying. If you just scan a bike, you’re gonna end up paying more than a 24 hour pass if you plan on […]

They lie about empty docks. There are empty docks only on the map. In reality you may look for empty dock for tens of minutes. You can easily look for empty dock in less populated area for half an hour and more. 5 locations with empty docks maybe false, so you keep looking. I tried […]

Although a convenient service, beware of their predatory charging system. Memberships will sometimes not auto renew and they will start charging your cards on file ridiculous prices per ride, which will often be too late once you see them. They do this on purpose as part of their business plan and customer support makes it […]

The app offers a convenient service but one thing makes it intolerable. Single rides are expensive, so I got the $25 day pass. Expensive, but at last you’re covered for the day right? Wrong. You only get 30-minute rides included. After that it’s still $0.38 a minute! So you can never get a bike, ride […]