Gears didn't work on the bike. no docks available at destination, finding another resulted in an additional 30 min walk and a double charge. not worth it
it's good other than it shows ebikes available that are not available and Citibike definitely knows it's not available but still shows them. it makes you travel to the stand just to not find a bike
not really possible to delete personal info!!! they just cycle the answer and don't really help specifically if you are out of USA. Additionally the service relatively to other places in the world is SUPER expensive!!! not worth it
Bikes can be dirty, and the docking stations don't always work. Be mindful: The bike will lock, but the app may not recognize it, and you'll be charged even after docking. Then, reaching customer service is a hassle, and it will take you a long time to have it rectified.
The description says "Claim your free 15-day membership trial" but I never found that. The annual pass is a good deal if you live in NYC but we were just visiting. I loved this service (especially after it popped up 15-day trial for $5), but my husband hated it because he had repeated problems when returning a bike. ALWAYS CHECK THE APP after riding, to make sure it shows the bike was returned properly.
The app has become almost useless. It used to be possible to see ALL docks within an area on the map and the number of bikes and / or docs available. Now, one has to plan a particular trip by entering an address for the start and finish and no options are given for different docs in the vicinity. If I show up at a dock and it is full, there is no way to search for nearby docs with available slots. If I am a bike angel and trying to plan a trip with the app, there is no way for me to choose alternative dock destinations to maximize points. Now, I need to actually go to the Citibike web site and use the map there to locate dock locations on the map before making a trip. The current application is terrible and represents such a downgrade from the old citi bike application that it is actually making me reconsider the utility of my annual membership.
I hate the new app! It's now really hard to see bike angel points on the map (because they're showing the # of electric and regular bikes per station -this should be a toggle to show or not to make the map easier to read). it's impossible to find details of how many bike angel points earned through the month in the app; no button to refresh the map to make sure the counts are updated. And each time you return a bike you're forced to go rate the ride before being able to return to the map
The new app forces you to rate your ride after each one. 1 star until this changes— as well as making ebikes more dependable. Nothing like getting charged for a subscription service only to have the bike die midway 20 minutes from a station. That is if you can manage to find one. The classic bikes are not worth riding as they are unbearably heavy. Do better citibike.
It worked good up until version upgrade and now constantly crashes. I've sent them 4 emails and no real response other than corporate standard response. LG Stylo 3. As of 5/23/18 after 2 new updates and more emails, it's still crashing and no one has bother contacting me. As of 11/23/18 went down to 1 star. Their updates make it worse! Location doesn't work! Super slow getting codes to unlock bike. Sometimes it doesn't get code. Blames my connection. I tried uninstalling and reinstalling few times. Doesn't fix it.
If you're visiting New York City, want this app for the bikes and want to ride an ebike, don't pay for the "Day Pass". It's not what it sounds like and it's purposefully vague at first blush to get you to spend more money than you need to. You'll be charged for the day pass, 19 dollars, but it will only cover the unlock fee, which is 5 dollars. Then you'll be charged for the ride entirely. I spent 40 dollars for a 25 dollar ride and they don't offer refunds once you use the day pass free unlock.
