The customer service woman, Camille, was wonderful and helped me greatly. The app is rather difficult and if I had to prove my identity once more, I was going to scream! Changing my password was difficult as well, because you cannot see what you have entered. I am a poor typist, so it takes forever to match the 2 passwords.Then it locks me out for too many tries!
Really love Citi and their offers... My only gripe is that I had a Costco-Citi card last year that had a balance on it, so I hadn't used it in a few months. I was paying it down and all my payments were made on time... But out of nowhere, I opened my account and it had been closed. All I could do was continue to make payments on it. The only reason I can think it got cut was because I hadn't used it in about 6 months. Other than that, 👍
This is a great app to manage a credit card. Cards a listed separately if you have more than one card. Payments are easy to make thru the app and if a bank is linked the payment takes affect immediately. Replacement and lost cards are easy to manage. This app also links American Airlines and trips can be reserved and points redeemed. Overall, I find this to be the best app I have used to manage a credit card.
I wanted to rate 5 stars but couldn't. My only negative about the app is that you don't include a merchant name in the transactions. 90% of the time, I have to research to figure out who I paid the given amount. Very frustrating. If you could include the merchant name in the transaction description, the app would be perfect.
I could not print the page of current payments. l was hoping to see a statement that was identical to the monthly statement that is mailed each month. It was my first time using the app. and I was exploring it's features. I wasted a lot of time trying to find out how to print the page of current deposits. I did find other useful things.
Avoid if you use biometrics. This app disables biometric login several times a month, then you have to log in with your password, re-enable it, which then sends you an email letting you know that it was enabled. I did this yesterday, and now today again I had to do it all over again. I've never had this problem with any other app. For an app that I use almost daily, this is REALLY annoying.
This was a good app until it now, it has stopped opening. I cleared the cashe, restarted, and uninstalled, cleared the data... all a number of times. nothing works. I get a opening screen for a nanosecond and then nothing. my phone says it keeps crashing and to put it 8nto deep sleep. I did call tech support but they were unable to get the app working. it's very sad, because I use this app and now it's not working at all. Still not working after talking to tech support.
Nothing against citi as an institution, this is mostly just their app. I have been entirely unable to apply rewards points for statement credit (this wasnt always broken, but has been for 1+yr though you can direct deposit it). You can't actually pay your bills, though it gives the option (0%success rate). They also don't appear to have push notifications for purchases, which Capital One does. Overall decent, and since they have my Costco card, I'm going nowhere, but sometimes frustrating.
Pretty good user experience. When trying to redeem points, it is kind of a pain but still, it works, just be a bit patient. Not a great time if redeeming point for traveling. They don't let you adjust flights or hotel stays (in my experience). But redeeming for gift cards is easy.
App is fine. I absolutely hate that I cannot use biometrics to sign in. I find it annoying that the 6 digit pin always pops up, because I don't have that set up. And lastly, when I type my password in, and click for my keyboard to go away so I can click the sign in button, the whole app shuts down. Like what?!? The sign in options seem like it should be pretty basic and easy.
