Useless can't get payment to work. Can't reach live support and waited 4 hours for a call back and Clarins hung up. Bad app bad customer support.
No mention anywhere of the 15% off for 1st time app purchase, everything disappeared from basket after trying to pay. Gave up after 3 attempts.
Downloaded this app today, after receiving a regular Clarins email. So easy to select and pay. Used PayPal. All procedures as usual. BUT my order has disappeared. Not showing on PayPal or my Clarins account or by a confirmation email. Consequently uninstalled App. I've messaged Clarins Customer Service, but do you have any answers please?
1. Didn't offer app install discount 2. Failed to place order I made 3. Coder thinks it ok to make customers hit left arrow for every month since the day they were born rather than typing their D.O.B. App now uninstalled
Ordering is fantastic. But when I am waiting for you to get back to me about just 2 returns or about points I haven't received. I have the proper toners ext in my basket . If I can return the wrong ones .Claire
Do not install. I've placed 2x orders on the app that simply disappeared. But it took an authorisation from my bank. I'd also redeemed some points - only to find that the order doesn't exist, but my points are gone
I love these products. Easy app, easy pay.
App design means I can't use it, as all the buttons for navigation are under my phone navigation panel. frustrating experience all round.
I have tried three times now to make purchases using this app and it fails every time! Enter card details, verification code etc and then no order confirmation, just returns to the home page.
App works OK until I try to order anything. I through to checkout and although it looks like the order has been processed there is no sign of it in the app and the payment isn't taken from my card. I'll continue to order my wife's Clarins online🤷‍♂️.
