Reviews for Classic Netspend

This card is horrible. Been nothing but problems since I got it. Wont let me load my paycheck on the app. Says its suspicious. And closed my account. $3.95 to load cash. Cant load less than $20 at a time. $1 fee for credit purchases. $2 fee for debit purchases. Doesnt have actual customer service. Only an automated system that takes you in a loop. The "ingo" portion of the app, that loads your paycheck, doesnt even have a customer service #. You have to chat with a robot on the website. Trash.

I have been with Netspend for 4 years. And for the most part been happy. But I gave 1 star due to my experience today. I got a bigger sized credit from a refund we got and all of a sudden I can't use my card or my account. Then we try to call it says the info we put in is wrong so we can't even talk to anyone. App and online pulls up and everything looks fine. This is a nightmare. All the money I have is in that account and I can't touch it. Thanks a lot! Hope ya'll get it fixed soon!

I've banked with Chase, B of A, Wells Fargo, etc and NetSpend is the only service that I haven't had horrible problems with. I actually received a card after filing with TurboTax in 2014, once I downloaded the app and set up the msgs alerts I love how easy it is to track my spending. I have a small amount from my direct deposit put into my savings and it really adds up fast. I can load money at my neighborhood grocery store- no more extra trips to a bank (there is a $3.95 loading fee).

I'll say the same thing that everyone else is thinking... although I've had a netspend account for years, used it religiously and rarely had problems with it, the mobile check capture sucks. I rarely use it or rarely have a need to. However, when I call customer service, I expect just that. Customer service! And I don't think "good" customer service is too much to ask for. Just because you don't understand me, trust me, I can't understand you either! Need to be better communicators!

Been using card for 3 months now. Only issues I've had were a delayed (over 45 min)time loading cash and waiting for it to actually be available. Also, I tried Mobile check load twice, once for amount under $500 and the other over $1000. Neither were accepted (both personal and from reputable banks). Everything went through correctly too. Must not work with personal checks. Idk Also emails of transactions are 75% of the time the wrong amount. Glad I can check w/ actual app... I had easy time activating card. Wish it had chip.... I'm sure most of these issues can be rectified. Other than that, no issues. Be prepared for their fees.

I had to delete my app because after getting my account somehow hacked and added an unknown phone number so I can't login my mobile app. Customer service was awesome with helping recover and setup a new account, but getting back into my app they were no help at all. I was told to uninstall create a new username and password and I did but it was still saying to contact customer service. I did so and they didn't know what to do. So I can't no longer get into my app to keep track of my stuff.

Terrible customer service. Just opened an account and am immediately hit with a "restriction". Spoke to about 10 different agents, being transferred back and forth, each telling me a different story. No one was able to help me, most could not even see the "restriction". I assume it was a website error but after spending 2 hours on the phone and no one being able to assist me I have cancelled my account. Not a great start.

I have had the app for 10 or more years without problem's. then it crashed. it has not worked for me since. it just freezes up and kicks you off with a message saying try back later .I have done everything possible to get it worked out with IT with no luck. so I finally had to switch to another company discontinued NetSpend all together.

I just have to say I have been a loyal customer with netspend for over 4 years and I've never had any sort of issue. As of recently (the last 9 months) the functionality of this app has been shotty at best. For days now, with zero customer support mind you, I have been entirely unable to access MY money. Don't waste you're time.

The app is just ok for checking your balance, but here's some things that reflect the real value of the app. It's slow to respond & hangs very often. My actual banking app isn't even this slow & it needs to access more information. There's a ridiculous amount of popups for a prepaid card app. It's usually things that you already opted out of. Why be so annoying? The last point is that the digital copy of the physical card does not show any numbers on the card. Just a blank??? C'mon, do better