coming back to add to my 1 star. had originally rated it that because of the fact that when youre trying to confirm your phone number, it sends the code but doesnt give you anywhere to enter it. I finally got it to work after way too many attempts, and now after its asking to re-confirm my info, its doing the same thing. to still be having this issue months later is absolutely ridiculous, get it together yall. im getting charged a fee for a service I cannot use, fix it quickly.
Heather Dumas
Asked to reschedule my payment once and when I finally repaid it, TWO DAYS EARLY, they lowered my advance amount from $200 to $40. Probably because they can't ever reflect my paycheck in my bank when it comes in. And splitting the $200 in the past into two different payments, available on different days, with two different fees, on top of the monthly subscription fee is a SCAM. Cleo has gone downhill. Worst app ever!
『RSP』Ban
they make it impossible to verify your info, this is only after they've made sure you're subscribed, though. if you cancel your next payment, you have to pay again to use the app even if your previous subscription wasnt expired. finally I was never able to actually get an advance but they make you subscribe for $5.99 and if you can actually get an advance, they charge you fees for the advance, aswell as to get it delivered instantly. I'm honestly surprised they haven't been sued
Sandra Randall
Nightmares never use this App. I had an issue where my bank marked my transactions with Cleo as disputed. The bank fixed the issue and released all their funds to them that was 3 weeks ago they still haven't bothered to fix it on their end in fact they claim I owe for an advance from 3 months ago. They won't acknowledge me at all. In the meantime they have blocked my card and suspended my account. Worst customer service. And if you have a problem, you better hope you don't get Blue!
August Grimes
Signed up because a bill left me with no money for the 3 days left until I get paid. I subscribed & everything. I keep getting a "Something went wrong, please try again." error message when requesting the cash advance that I am eligible. I tried everything from wiping the app to uninstalling. Still get the error. customer support is not helpful & almost non-existent. I wouldn't recommend this service.
Zach Kransdorf
Used this app for a while and was great. One day it completely stopped working. Never had a late payment have good income that shows in my banking apps. Will tell me I'm eligible but when I put through an advance it tells me I'm not eligible anymore. Their customer service is just ai bots that are infuriating and when you finally do get through the 3 different Ai bots and talk to a person they can't do anything anyway. Not gunna pay a subscription for a service they won't let me use.
Kane Moore
installed and subbed to get cash advance. it was unable to link my card despite my details being correct. was trying to avoid an overdraft so I couldn't wait for supports help. however, despite this I rate 5 stars because they are going to refund my subscription. I just talked to the ai about canceling, didn't have to jump through hoops. any company willing to make things right (or atleast not charge you) is a good one in my eyes.
Tony Roberge
My experience with this app is not great, here's why. I filled out all information and even got approved for a cash advance. However, when I was about to complete to finalize my cash advbance a window popped up, " unable to verify you ". I contacted customer service and even they could not fix this error. The app is flawed ands customer service is unable to find u in the system . If you open an account using another email this will flag you via your social security number. The end result u get 0
Vollie Hollands
App used to be great, but now the "daily" limit has been reduced so low that you have to take multiple advances to get to the same amount that you used to be able to take in a single advance. this has obviously been done so you are forced to pay more fees for the instant withdrawal option. Absolutely useless/worthless app. Not recommended.
Shane Camburn
WARNING: COMPLETE SCAM!!! Totally avoid this!! I make $7440/mo and they charged me the $8.99 for pro and the best offer they will give is $30. So to get the $150 or whatever you probably need to make over $500k/yr! Seems to be a scam to steal the first month's subscription fee from users then offer a purely useless service. Also, for the $30, it was going to charge another $14.99 fee and a $5.99 same day fee, plus 3.33% APR! On top of the $8.99 subscription. Realistic interest is over 200%+!
