Hasn't worked in a month, keeps saying 'server error' when I try to login, login still works on the website. The real issue is that there's literally no way to contact support for help. I emailed and got a form letter response saying to call my local food stamp number, which has no support options for the app. Please fix this app!!!
I downloaded the app. Registered my card and created an account. Saved the information. Says it Registered. But yet when it put me at the login page it's saying my information isn't correct even tho it is. And it wont let me reset the password anyways because it says it needs a security question that I wasn't even able to set up so there's no way to reset the password or even get past the sign in screen. App is worthless
The app is now useless. It worked great for awhile but, now there is a decrypting error when you try to login to your account. I tried reinstalling, changing login information but nothing worked. I sent a message about the problem to the developer and the response was pretty much, it's not our problem. So, who's problem is it if not the developer.
I was able to create an account, but it wont let me log in. It keeps telling me that it cant authenticate the inputs. I've put the same password in letter by letter multiple times, and still there is no change. It's a shame cause this app looks like it would be very handy. I also did use the suggestion of using my Compass username and password to log on....same problem. Cannot authenticate.
It was wonderful for about a year. Then something kept saying User ID or password wrong. I changed password (several times) after verifying user ID. Still get the same message that User ID or password is wrong (Yes, I have it set to the correct state). Unable to find a fix, getting ready to uninstall. I even Uninstaller and reinstalled, didn't work. Tried to create a new account but it said I already have one. Very frustrating.
The app and the website are worthless. It's apparently too technical -- not user friendly. All of a sudden, I'm asked a security question I don't remember answering. There's always a snag trying to access the site. 2 months ago, the error message was I had to change my password but it couldn't be the same as the last 13 passwords I used. No one remembers all the passwords you tech people force us to create. EBT balance doesn't need top security. We have PINs to purchase.
App always worked good before. I've been using this for a year or so I believe. It makes you change your password every few months so that's kind of annoying but understandable I guess. Now the bad, it literally doesn't work at all anymore. It says "server error" when I try to log in. Hasn't worked for a couple weeks. 🤷‍♀️
Finally got it to work, for a short time. Then it started saying 'could not authenticate input', basically trying to tell me my password was wrong. It wasn't. Now it's locked me out of my account. When I tried to do password reset, it 'could not authenticate input'. Helpful if you can get it to work properly; useless otherwise. When I call the 800 number to check my balance, I have to listen to the spiel about getting this stupid app.... Maybe don't promote something that doesn't work.
You have to change your password often but having the biometrics sign in helps. Edited...I had given it 4 stars before but I lowered the rating. I have not been able to access the app for over 6 months. It keeps giving me an error message. I have tried uninstalling and reinstalling and continue to get the same error. They have no way to contact them to troubleshoot which is why the 1 star.
This app is awful!!! at this point, your better off just calling the number. I've been able to log in once. One time! since then, it's been showing "input cant be authenticated". I've changed my password 11 times, uninstalled and reinstalled 5 times, and it still wont let me in. Fix it, or dont reccomend it!!! this is absolutely ridiculous, for something yall "highly" recommend.
