The letter (i) is the only time the app. Capitalizes not when a new sentence firsts letter of word. Can't save the emails that you receive other than in the app. And you have to keep saving because if you pause. Too long you Will lose After you send the email (which he didn't get) (I looked and it was still in drafts, but was also in sent) so I sent it again from drafts. I went to drafts to see if it was still there and it was gone. Back to sent tried to highlight it to save. Can't do that!!
Hollan Bell
It takes like 7 steps to login. Not a big deal, but a pain in the butt. If you try to setup a phone account via the app, it does not work, so you may as well just call from the start. And finally, I tried to get a refund for unused phone time, CSR was very helpful in doing so... a month later, still no refund. Called again tonight, it still said I had funds on the account because it had not been closed, and went through the process AALLLL over again. Let's see if I get my money this time.
A Google user
Request call button sends error every time, has never worked, not even once. Ive tried in the app and on the website, and have attempted on multiple devices with no success. Called customer service 3 times in 2 days and they are rude and have no solution. Would be a great feature, to be able to let him know when to call amidst our busy schedule, if it would work.
A Google user
This app is horrible! Message transmission times is ridiculously slow, sometimes taking days. Emoji's cannot be used/seen. The app doesn't have BASIC functionality such as the ability to delete emails from your inbox, sent, delete, draft folders. In addition you CANNOT DELETE INMATES. Once they're added as contacts they are permanently on your profile.
Cheena Carrero
This app was a great way to stay in touch with loved ones who's incarcerated up until now. Lately, I keep getting "I have 0 credits" messages when I know I replenish my account every week and with a balance of 20 or more credits. Makes no sense to keep depositing money for credits that can't be used at "our" convenience. Please fix the issues/ bugs ASAP. TY.
Kayla Goodman
They hold larger amounts you put on the account but charge instantly and they just tell you to wait 5-7 days for it to show, so in the mean time youre forced to put several small transitions on the account to be able to speak to your loved one as you wait for the large amount to be put on the account. Really frustrating and scam like. I hope when my loved one is transferred one last time that the facility doesn't use this app. Can you credit me $35 and just keep my $40? You've held it this long.
A Google user
Unreliable app. Tried multiple times to add funds and received an error message saying something to the effect of "we don't know if your payment was processed or not. If it was you will get an email confirmation". Also had problems updating payment methods in the first place, would not accept new card and app just reloads the same screen. No error message or popup to tell you what the problem is. I had to close out of the app and start over to get it to work. This app is just as bad as their website, which is also unreliable. All the money you guys make from the prison industrial complex you should have state of the art websites and apps.
Chandra Barry
Needs to have phone notifications for more of the features like recieved messages!! The only phone notifications that I got was after making a payment on the account. Email notifications for approved messages were hardly ever sent. I much rather a notification on my phone than having to go through my email for a, " hey your man sent you a message!" It's so absolutely frustrating when composing a message then submit it and the entire message is just gone. Happens so many times. Fix this!
Nicole Fine
With all the technology today you would think that this app wouldn't be so crappy. So many simple issues like it makes me sign in every single time! It can take up to 5 minutes just to switch from one page to the next. I'd like to be able to see which messages I've missed like an email. Once you've read it, it's no longer bold. I've had 2 new messages for weeks but i can't find these new messages I've missed. Make the unread messages in BOLD like email please.
A Google user
Nice to have an app instead of using the mobile version of the website. Costs money either way. A lot simpler - straight to the point. The app does occasionally stall while processing payments or other data and the whole facility, inmate, etc interface isn't fully functional and kinda superfluous... It's like a different way to get to the same result. Penal system is all about choices. It does make prepaying for a phone number pretty easy.
