I was able to login and advance one time. I paid the advance back on time and before my due date. I logged in a couple of days later and t says I'm permanently banned and then I go to log into the same account and I get to the verification code screen and it says it has sent code and nothing happens every single time. I've tried troubleshooting every way I can think of. THIS APP IS COMPLETE TRASH. 🗑 OH and I might add that months have gone by and the app has been updated on multiple occasions.
Michael Harrington
very poor customer service. you have to keep sending multiple emails. it will let you advance and then if you repay it you cannot advance until 4 or 5 days later. it is very slow on responses. very poor and inadequate service. I don't recommend this app at all and then once you repay your Advance then they charge you for your subscription as well. afterwards you have to wait for that to process
Marshay Johnson
This app started out great and helpful but now I can't seem to add my new debit card. All it says is "card connection is not available."I've contacted support several times only to receive an email saying that they are working on the issue. However, I still can't add my new debit card and no one has fixed the issue or contacted me since.
Chris Montague
Was immediately granted a $100 advance to be repaid on my next pay day. The instant transfer fee is a little steeper than some other apps, but the trade off is that you don't have to purchase a monthly subscription (which I couldn't currently afford, hence the need for the advance). You also don't have to pay that fee up front either. Hopefully, in the near future, I'll be in a position where I won't need apps like Credit Genie. Until then, they've earned my vote of confidence.
Susie Helton
Don't do this to yourself, don't think of installing this. My loan repayment was taken out of my account, and it took over a week of contacting "customer service" to acknowledge the debit. The app was saying the payment was "late," and repayment would be attempted later that week. Finally, today, after losing my s$#@ I got a customer service agent to acknowledge in writing that they had taken the money out. Beyond Ridiculous.
Tom M
I was going to do 5 stars. No joke. The process was quick and easy, I was even ok paying the $4.99 monthly fee. the money was debited on the day it needed to come out. It's no longer pending, but the app says past due 2 days with then saying they will take another 114. Ansoloutly not, it's gone frim my acct and you're you're not taking double. Like I said, I would have kept the app, continued the 4.99 subscription, not disconnected my bank and given 5 stars. but not anymore. I can prove it came
Ni’Tee Brandy unreleased Spady
I disconnected my bank info in error, however it says I have to wait 5 days until being able to reconnect it again. it's been about 5 days now and it's still saying the same thing when I try to reconnect my bank info. I'm really frustrated at this time because I really thought credit Genie was great but it's starting to really make me second my review on this because it's not coming through on its promises. It's really being difficult for me to reconnect.
stacey bryant
$50 advance, along with a *bargain* $6.99 fee, was easy enough to secure. the fact the $56.99 repayment was debited from my attached checking account a FULL DAY EARLIER than contracted is shady as hell. in addition, my checking account balance has reflected the COMPLETED premature repayment since the debit was initiated. meanwhile, it's still showing in the app as *pending*?? the lack transparency isn't ok. my account will be closed immediately.
Angela Day
I decided to give this app a try. Big mistake! I tried to get 3 loans and was denied. But I was charged $4.99 TWICE within TWO WEEKS. I want to cancel but was told I can only disable my account. Now I'm finding out that I will still continue to get charged that $4.99 unless I disconnect my bank account. Can't do that because I have no access to my account for 60 days. I DO NOT recommend Credit Genie to anyone! There are better apps like this that are SO much better!!
Jade Floyd
This is a really great app when you are in need and need a little help until Payday. What stunned me is the fee of I believe $5.99 that comes out each pay check and in addition, if you want the funds immediately, it's almost $20. And basically the same by 50 cent difference if you decide to get it same day but free if you decide, you want to wait 3 to 5 days which most people don't have. Overall decent app, but the fees are outrageous.
