Reviews for Cync (the new name of C by GE)

I recently purchased a Cync wireless camera and am trying to figure out why the app doesn't allow you to choose whether you want "Motion Detected" events to be recorded and saved to the cloud or SD card. I'm able to click on the motion detection notifications and watch whatever the camera picked up (although it's slow to record the event, I only get the last half of said events). But that's the only time I can view that event, since they are not recording to SD card or cloud for unknown reason.

Video clips never load for the camera in landscape mode and the app asks every time to access other devices. In addition to the above, my camera no longer even loads consistently. The app says the camera is offline or in Protected mode even those I re-added the device in the app and can visually see the shutter open.

Not connecting with my camera. Every time I exit the app, when I try to open the app again, it is unable to connect with my camera. I have restarted my phone, closed the app and reopened it, went all the way through deleting the device and resetting it and adding it again. Nothing works to reconnect except to delete and reinstall the app. The camera is still working as I am getting notifications about motion detection while the app won't connect to the camera. This is very tedious.

Camera is slow to conneect and is always having connection issues. When you want to view a recording horizontally it needs to reload and often fails, have to try multiple times to view clips. There is no means to just downlaod clips. Wish I got a different security camera, and may actually start looking at different brands. . . Contacting customer support is of no help.

The lights are nice. From changing colors to adding themes. But a dismal fault is with the schedule routines feature. The lights followed the routine for about 3 months. Then they stopped connecting. I have tried both firmware updates and connection issues. So, I factory reset them and assigned another routine only to experience the disconnect a month and a half later. Currently, the routine stays for about a month before the reset. Very frustrating since I use the lights to wake me up quietly.

Had this app for 3 months on a 1 year old bulb. App regularly does not recognize the bulb, especially when Routine is set. Meaning my light doesn't turn on at the time set nor turn off. Light Shows do not work. The one time it did, it locked the light show on my bulb then gave me an error that the app cannot recognize the bulb, until I did a full reset and had to reconnect the bulb. I would say it's only good to turn the light on and off.

Can't use the app without logging in so if you get logged out and their servers aren't working you're SOL. Also, say the power goes out and then you have to delete your light bulbs to get them to resync, all your routines are also deleted (even though rooms and groups are still there). The app needs to save local data on the phone for when things go wrong (because they eventually will), and so settings aren't deleted when you have to resync your lights.

After a frustrating set up, I finally got the bulb to connect to wifi. It works to turn the bulb on/off also was able to change the color to pink which I've been wanting for the longest. I'm disappointed that Google Home won't recognize the bulb as to have access to the on/off widget. It would be very helpful if the app had an on/off widget to toggle from home screen instead of having to go into the app.

I was excited to find a smart switch that didn't require a neutral but I soon found it was bunk. the light switch works for a day and flashes Alternatively on then off every 15 seconds. I have checked connections, un-installed and reinstalled so many times I've lost track. eventually tricked it into just being like a regular light switch. move on to something else because this ain't it.

Initial setup of schedules is intuitive. But for whatever reason, the system keeps needing to be re-booted or re-started. I noticed it because I have a schedule for outdoor lights that starts at sunset and turns off late. I often come home with the lights not on when they should. Too many times this has happened and it should be set & forget. Annoying and defeats the ease of use.