I eat there 3-4xs a week. The app has awesome coupons and it is supposed to be easy to earn points. Unfortunately this is not the case. The ordering system doesn't list all items that are available in store. I end up missing a lot of points. Worst thing... the other night I submitted an order, went to my DQ, notified via app I was there. It was confirmed as successful. The freaking store wasn't even open!!! It hadn't been for awhile that night. I mean seriously... WTH???
Samantha Keegan
App is glitchy, installed today and was able to order and pay successfully. The tracking order feature doesn't update when it's ready. It gives you an estimated time. I went inside and it was already prepared. The process of ordering and picking up was really easy. I noticed the drink options were limited on the app versus what I could purchase inside. When I tried logging back into the app tonight, it didn't work. It wouldn't even find my location any longer. I uninstalled/reinstalled, no luck
AllieCage
Ordering/paying was easy. I ordered curbside pick up after using the app for the first time. It took me 15 minutes to realize there was an email where I need to "check in" my order to have my order prepared. I was also prompted to use the app to say "I'm here" however I could not find that option in the app anywhere. I eventually just walked into the DQ to retrieve my order. There are also some menu limitations in terms of what items you can order that are being served currently.
Bobbie Roundtree
It's very inconvenient that there's absolutely no way to cancel an order once it's submitted. The store that you send the order to can't cancel & neither can the app. *Update* & so today I discovered that there's no way to get your points when "the scanner doesn't work." I asked the cashier if she could just type in my phone number, she says no. I started going here more just to see if the rewards are worth it. But I guess not since I can't earn any. 👎🏾👎🏾
Lauren
Well I was successful at getting into the app unlike others, but then when I place an order, there are only certain options available. Exp-I want a twist cone and all they offer is vanilla and no where to add in comments to customize. The girl working told me that most people call in to customize their order. So what's the point of the app?!?! We have been going in to order because the drive thru line is so long and now they close the dining room at 5pm. Thought the app would be easier. 😔
Bill Fishburn
One of the most finicky apps I've ever used. For some deals, it won't let you checkout out, even if the required item is already in the order. However, if you use a redemption code, that works for some reason. One store we placed an order with didn't have the ingredients available in the app. There's no way to order a custom blizzard in the app. It's kind of a pain to use
A Google user
Would be great if mobile orders worked. So far 100% failure rate when I place an order using the app, and I arrive to the DQ down the road for pick up and they look at me in confusion. I put in the store, pick up inside, place my order, check out, and then tells me to press a button to start making food when I get there so it's fresh. I do everything, I press the button when I get into the parking lot and then get in line inside, only for my order not to have gone through. At least five minutes passed between entering the lot and getting to the register. Supposedly the system works as they had several mobile orders queued up, but mine hasn't functioned since the first day I started using the app. Haven't tried the mobile order for another store as the next closest one is a half hour away.
Joseph
It's easy to earn points but impossible to redeem them. No matter what you add to the order, it says "your selected reward is not valid for this order." We had $27 of food and ice cream. And big surprise, there is nothing anywhere to tell you what you must order to be eligible to redeem points. I assume that the location I selected doesn't participate in rewards. It kept asking for payment after entering payment. I was so annoyed I cancelled the order and went elsewhere.
Fort Roberts
The app is awkward to use, unusually clunky for a fast food app. When you downloaded there's no deal to start with, so I would have done just as well to walk in the building in order, especially since I ordered curbside and still had to go in and pick up. On top of that, three of the blizzards I ordered came out normal size, and one came out a solid inch smaller, so I might have gotten the medium size for the large price. An unimpressive experience all the way.
Jacqueline Spangler
the meal deal is definitely worth the price! Where else can you get a burger 🍔 ( or chicken strips) 🍟 fries, soda, AND a sundae for dessert 🍨 for only $7.00? I always order this from here, and I am never dissatisfied. I recommend this meal deal to everyone I talk to about fast food orders. This was my first time doing a mobile order for pickup, and it is way too easy. Always good service at this location (Scenic hwy in Pensacola) so I can easily say, this is a great place to go to eat!
