can't get the app to load enough to set it up. threw away money basically. I have tried seeing if there was an update, made sure I'm online. checked to make sure there were no three party issues but everytime I go to sign in or attach the machine I get "failed to start the app" guess I'll sell it and buy another companies machine, this one sucks!
My app has been malfunctioning lately. Its saying Fail to start app ive deleted the app and reinstalled but i keep getting the same notification. ive called customer service but i ended up waiting a 1hr long hold until someone finally answers and when i explained to them what was appearing on my app the call gets "disconnected". I've been a subscriber for more than a year. Im not sure if it my app, my phone, the company, or the app in general. please help
A year later and still a lot of issues when using phone. Gonna uninstall on phone and honestly I may just quit cricut all together. Loved using this app to create but now with all the different updates, I can no longer add images or projects to my canvas on my phone. Laptop version works just fine but phone version has issues that still have not been addressed.
App has been glitching SUPER bad, regardless of the updates. It's constantly closing out, and now that I did the latest update, it won't even let me in the app. A pip up window keeps saying "failed to start the app". It's getting ridiculous. honestly thinking about moving to a silhouette machine. Cricut is starting to become a headache.
Seemingly if you're attempting to use your cricut for anything other than the most basic of operations, you're using the wrong machine. Tons of issues with their attaching to the canvas. Machine is always skipping whole steps in the middle of projects. Had more issues than success with this machine. Easily makes cheap decor and you can put text on stuff. Other than that there's other cutting machines more worth your time and money. 7/17/25 App has had many updates and its considerably worse now.
app is great when it works. I just updated it and now, even after I paid for my cricut access subscription yesterday, says I don't have it anymore. incredibly frustrating to find out right after their customer service closed. I pay every month! now I have to cancel and resubscribe? im not getting my money back for this month I suppose.
Spend HUNDREDS on a machine that you can never use. Makes sense right? Since day one, 4 years ago, I've had nothing but problems. This app NEVER works properly. I haven't been able to use my very expensive machine since November. Phone, laptop, it doesn't matter. It just crashes repeatedly, wasting hours of my time, and hundreds of dollars. When it does work it cuts an inch off. Edit: I HAVE emailed and reached out REPEATEDLY with NO response from cricut for the past YEAR. Try again.
This is by far the worst app I've ever used in the history of apps. Though the canvas works fine, EVERY time I go to cut it, it has issues. Sometimes I can go through the process of unpairing, restarting everything, and pairing, but it will work for one page and then just quit for the next. I've tried 6 devices, and even the IT guy at my work is stumped. I got it working smoothly on my laptop for about a month, and then... surprise!.. Cricut no longer support that device and it refuses to open.
When I first bought my machine in 2020/21 (can't remember exactly), things were fantastic! Then, beginning in 2022, the "updates" since then have made my entire machine practically unusable 🙄 Every update made things worse. The app constantly either randomly shuts down during creations, says I don't have an account, or freezes up completely. Right now, it's a very expensive paperweight sitting on my shelf. THIS APP NEEDS AN OVERHAUL!!! 🤬
the app is difficult to use because you have to learn all the individual symbols and icons. then there is the weekly update or maybe more often that doesn't even do anything other than slow down the app. it's been several updates and anytime i need to resize by dragging text boxes, it slows so much i has to load and sometimes i get a message to wait or close the app.
