Reviews for Dexcom Clarity

This app collects a vast amount of health metrics and data from its users only to give back less than minimal insights. I can only assume that the actual data is sold off for profit by the company. Do not even bother installing this app as there is almost no usable data provided to the user. Which is such a shame because of how convenient it would have been to access your own real time logged blood sugar data. It is sad to see such waste of potential.

Kinda worthless in the long run, due to various updates being pushed. The phone running this app has a message saying it's incompatible, since last update, all the while the phones with the 'follow app' are still able to receive this information, thus the app is still functioning, regardless of incompatibilty, but due to incompetence by the developers it is unable to display said info and rather is stuck with an 'incompatible' screen. Clearly Dexcom is not a company to be trusted with security.

You can't access the history before the current day. You can't access reports and configure reports for example, for 2 weeks, 30 days, 60, 90 days in real time via the app. The Freestyle Libre app is better.

Pointless, clunky and dated. Thinks pdf exports are better than just seeing things in the normal reader. They removed a host of features (week/month/90 day average etc) from later readers just to push this thing. Then stopped supporting it. Login still broken. Support has no idea how to fix anything, so is only worthwhile contacting if you wish to waste time. They will run you through pointless steps then blame someone else. Only Dexcom things go wrong, but its your pet cat at fault.

it's really useful and handy, but I find things missing from the reports that I think would really be useful. for example, the number of units of insulin administered every day and the average per day over a reporting period. I get so tired of fighting with the VA to justify getting more insulin than what I get. every 90 days I have to jump through hoops to get an expedited delivery through several people. It would document where it all is going.

When it works, it has some wonderful information analysis options and charts. Recently they've increased the security so much that I don't even have a way to figure out my username so it's useless to me. I reported it and nothing happens, so it's almost like not having anything if I can't log in. Already contacted support once. I need to try again.

I've been using Dexcom's ONE+ since July yet Clarity only has 31 days of recorded data? it shows just 2 of the 7 devices I've used in nearly 3 months and the previous one+ that is shown from 14th August is listed as an unknown device? Bizarrely my best day is listed as being 10th Sept when this app claims to have no data or device details stored? . This is typical of Dexcom, superb hardware let down by flaky, & ridiculously unreliable software.

Can't log in. Worked once, but it wants me to log in every time I want to use it. The saved password does not work, and today, I can't even press "log in" after manually inserring login details. I click it, and nothing happens. How come you guys are way more expensive than Freestyle Libre and way less reliable?

Have been using a couple of years now and I love the new upgrade. It gives so much more useful information. The biggest problem I have since the upgrade is that it is very slow moving from one place to the next, such as adding a glucose incident, until it comes up on my smartphone. Also, my Clarity app seems to never update in a timely manner for reports. When does the data update happen? I have gone for days sometimes, when I have needed it for my doctor's appointment, before it updates.

The app seems fine and the reports are nice. But what I would really like is for that data to be available for download. The CSV that gets generated only has the glucose values, but not the meal data, etc. Having that data would be very useful for me. FreeStyle does provide that data... It's also a bit odd I need two apps for this, why can't this be combined with the Dexcom G7 app?

Cant get app to update. I use the Stelo. Up to June 26 it was working fine. now it's stuck on June 26. All your AI bot and questions on your website are directed at sensors and not Apps. There is hardly enough help with the sensors. There is zero help with the apps. I can't get the Connect app to sync with the Stelo app and show the correct date. as of right now it's almost 3 months out of sync. not happy.

Reports are over simplified, many useless graphics. Missing Event data! Get "exceeds page space" !! They can't add a page?? NO access to missing or complete data! DexcomClarityStelo FAQs, "live", phone agents & techs have no clue or info for Android issues! Help is all "..it's a great feature.." repeats of FAQs! When "live agent" gets online they are clueless and Chat input lag gets so bad, it scrambles text, killing Gbd and session. So, I'd call, eventually they open tickets.

Edited review: after speaking to the Dexcom support team, I have now got access to the reports and everything on the app! Dexcom support are absolutely fantastic! Really friendly and helpful. I don't like that you have to download reports. I feel it would be better if the information was just there for you to look at. Otherwise, so far so good 😊

App was working great until December 2022. Now I'm kicked out of the app and can't get back in. I'm entering the correct login credentials, but the app keeps sending me back to their login page without any explanation. When I try " forgot username " it says it sent me an email but it didn't, not even to my junk mail. WHAT THE HELL?! Soooo frustrating.

The app is experiencing some unexplained difficulties, as the online login via the website works fine, but when I try to log in via the app, I get the message that there is no such user. I think, Dexcom is experiencing some difficulties with the servers, as DexcomOne has also lost the ability to connect to its own server (Account), the manufacturer should be concerned.

I don't like that I have to use a totally different app to see past readings. Also I can't see my past readings at any point in time. It only offers my highest and lowest reading. It shows a graph, but I can't click on it to see what exact number it was. Also when I want a report it only shows one day in hourly even though I selected last 14 days. It just shows you the highest and lowest for that hour for that specific day. This is mainly for clinical use.

This is the 4th or 5th time to attempt and complete the installation of this app. Now that the aggravation level is at an all time high...I'm throwing in the towel! I'm deleting the app and seriously looking at changing to freestyle libre! I know I'm not the only one complaining about this app! I can download and open the app but repeated attempts to 'sign-up' or 'login' were useless

I hate this app. I need to look at it once every couple of weeks. Every time I do it's forgot my login name and password. You had weird requirements in making the login name and password so I never seem to remember them right. -----update Help ticket was worse than filling out tax forms. It was a simple request, requiring all of my personal info. This app isn't worth using.

Experiencing the same problem as many others that this app does not allow me to login. When I enter my email login ID, it blows me back to the sign-in, re-entry screen. Tried clearing cache/data, uninstalling, and reinstalling multiple times to no avail. App used to work but since about the start of the new year, it has stopped working and will not even allow me to login or even recognize my email to reset the password. It is like I have gone into Dexcom Clarity "Limbo" VERY FRUSTRATING!

I find it terribly deficient in a few ways. First of all, if you look at statistics for 2 weeks it lumps all Monday readings, then all Tuesday readings, etc to calculate stats. We'll, that makes no sense. Each reading is independent of the other. The app should calculate each day separately. Next I would like to see daily summaries compiled in a report that include totals for carbs, Insulin intake, etc. It could also show GMI on a daily basis, so you could track it over time.