This app is terrible. Average prices and now even when using the default option for a trip, the drivers must consider if they liked the "offer" as if I had selected the price, so in short you are not warrantied a ride anymore.
0 Stars if possible, they need to fix their driver behaviour using the app. Drivers pick up orders while they're in a different part of the town and come very late, very very late. they MUST change this as drivers cancel the ride as well and it is incredibly unreliable. Uber is the best Didi is extremely bad.
THIS COMPANY SUCKS First driver didn't show up but I was charged a cancellation fee. Second driver got lost, ended up on a tollway in the wrong direction and I was charged an extra $20 for the toll. "Customer service" LOL, via their useless app that thanks you for raising the issue, then signs you out with no further comms about your issues!! No phone number to call for a follow up. Deleted the app. Very shady company.
Refund with unfavorable conditions; the driver neglected to complete the trip and charged an excessive amount to my card. Customer support stated that they would provide me with several coupons for the amount to be refunded, but the coupons are only valid for 30 days. With the amount overcharged, 30 days is not sufficient. Please help me by extending the time. The driver left the trip open for 10 hours and continued to make trips around the city.
miserable experience the application told me the trip is for specific price and i ordered and accepted on that price offered however when i rode the car it have got changed to be more 30 LE without informing me or even the driver and i was forced to pay extra than expected , verrrrryyyy bad application they have just shown me how uber and indriver are better 1000 times at least owe what they show as a price of the order. I will neverrrrrr use it again
In my area, sometimes it takes too long to find a driver. I do like that the prices are cheaper than Uber, but when there aren't enough drivers, it doesn't matter how affordable it is. Otherwise, most of the drivers I've met drive with both Didi and Uber, so there's otherwise not much difference in service that I can tell.
Used to be a big advocate of Didi, they treated me well, had cheaper prices, and were timely. That's changed. There's no longer any way at all for the customer to reach the company and talk through any problems..and there are constant problems. I've had prices double mid ride without any way of disputing it. I've had drivers pick up someone else right in front of me and then charge me for the ride. tried to find a way to get my money back for those but they've labeled me as a problem. Just uber.
Payment system needs a lot of work. My credit cards often won't go through. Multiple banks says it's Didi. Deleting/adding cards again doesn't help. Reaching customer service is impossible. They need shared family billing like Uber. Favorite Places don't work if you block location permissions. Selecting another pickup location outside of where you are is a big hassle too. The rates are cheaper, otherwise I wouldn't put up with all the shortcomings. Why don't you accept Discover???
Tried to log in again after a while, same issue, still 4 years in? DiDi is the worst! What a joke that DiDi will never fix this. Drivers either stay still or keep moving further and further away from you, so the number of times I've had to cancel is embarrassing. Is there some loop hole that financially benefits the driver if I cancel, even though they're clearly moving further away or not moving? In the end, you're typically forced to use another app to get home.
Never using it again, I was charged cash and the app is still requesting me to pay via card. Worst part? When I try to open a request the help centre won't let me, it automatically shows that "the issue doesn't apply to this trip" (it is my exact issue though??). Perhaps the driver was mistaken, so I wouldn't take it up with him, but I cannot give that grace to Didi since they won't even let me report this, I can't even talk to a rep at all. Absolutely abysmal costumer service.
