This is probably one of the worst apps I have ever used. It's always "an unexpected error has occurred" right before my insurance is due. how convenient. Not to mention i've had this insurance ever since I was 18 and I am now 28. it just jumped up 50 dollars in a matter of a month with no changes. Not pleased with this insurance company to say the least
This app doesn't work. It won't let me create 2-factor authentication login or whatever. the website doesn't work at all either. the stupid phone number has a bot for basics but hangs up upon request to speak to someone. I can't read what was changed on my policy. I can't send paperwork. the customer service email does not receive emails. I will find a way to sue this stupid company; it's a freaking SCAM.
This app sucks... Tried over 15 times to login and keep getting an error message... I can't access anything online either because the same error message... Smh As much as we pay for ins, you'd think you'd be able to easily access important documents when needed... Garbage ins and Garbage app... Wish there was a way to give negative stars because that's what describes this service
Before, when I went to the app to pay my monthly bill on my phone, it was working fine. Then suddenly, it said that I had to install the updated version. As soon as I did, it stopped accepting my credentials to sign in. Now, it's a neverending loop to renew my username and password, but it is still not allowing me to sign in!! It's very frustrating...
Last month, I didn't have any problem getting access to my account now. Even with my correct information, I can't access it. I updated the app to the last version and am still not getting access. Also, I tried going to the website and can't get access either. When I finally could access and try to make a payment, an "YOUR PAYMENT CAN'T BE PROCESSED DUE TO INSUFFICIENT FOUNDS" text appears.
Well, I went to pay my bill this month, and it tells me my insurance company is now Direct Auto, and I need to make an account on their site to pay my new bill. Well, the site hasn't been functioning all day, so I downloaded this app. Thankfully, I could make account, and pay my bill. The functionality is severely lacking. The UI is not user friendly, and makes it hard to find the little information the app provides. The biometric login gives an error message. The digital ID card is greyed out.
App doesn't work. First biometrics would come up and crash it. It would not allow me to log in any other way. Biometrics or not at all. Now today, trying open it shuts it down. It simply doesn't work at all. I had to go on line to the website to confirm my payment was made last week. The app sucks! I was told to update my app to the latest version. I am on the latest version. Error! Error! Error! Now I need my account information which I do not have with me, to create a new password. I quit!
This is the worst app I have ever tried to use! You can't find the help or information you need when you go to look for it and when you do find it the app kicks you out and you have to start all over. The website is no better. There is no after hours help like that can actually help with anything significant and I can almost never get a hold of anyone to help when I try during normal business hours. Definitely 0 out of 5 star rating from me.
I can never load into the app. I just end up using the website to pay my bill. what's the point of having an app that never loads? It just makes paying the bill less convenient.. this is not a new issue as it has been ongoing for months now. just an aside it really sucks when you have a cop asking for proof of Insurance and you can't retrieve your insurance card. now you get a fix it ticket that requires a trip to the tax collector and an unnecessary expense.
I've tried downloading the app and sign into my account and it abruptly shuts down after asking if I want to use biometric sign in. I've done this 3 times. Installing, uninstalling, reset my phone, nothing. Every time it locks up on the biometric question screen then shuts down. Not even going to bother with it anymore. I'll just call to make my payments like I have already been doing. App is not changing anything or making it more convenient.
