Absolute Ripoff Now! It's $1 every two minutes (after taxes). My 39 minute ride was $9.34. The distance I went was a loop, would have been a $6 Uber. They want you to buy the $12 day rate or the membership. They used to have $1.50 for 30 before the more expensive per hour kicked in.
A week of Divvy costs $126+tax. A weekly rail pass is $20. It's basically cheaper to buy a bike and throw it away after a week.
Not for tourists. Only works with US phone number AND US bank account...
Simply doesn't work if you try imputing any phone number beside US
Very very bad experience. App not user friendly at all. Very bad support. Unusable when you come from a foreign country. Won't send you a code to your phone number. While the phone number is anyway not used by the app. Couldn't pay for the day pass. Only was able to pay for the day pass after my first ride. The support refused to refund my first ride. So at the end I paid twice. Extremely unhappy.
so I came to edit my review of this but I guess it can't get any lower. divvy seems to think it's easier to charge people $25 for parking their bike outside of the docks (27.75 actually) if they think you've locked the bike to nothing. it costs less for them to charge for every bike and hope no one cares enough to complain about the process, than for them to pay someone enough to actually do their jobs. I have never locked my bike to itself yet every month I have to ask for my money back.
These scooters and bikes are easy access and save so much time. If you want to see the most of Chicago dont walk or taxi, have fun see more than you can by walking. Also the experience is great if alone, with friends, on a date or family. Don't say I should have going home, we could have seen so much more.
Went through the garbage of setting up an account (why cant i just pay for a ride by tapping a card or phone on the device??? I guess they can't have access to my personal info that way.) After all that, the scooter doesn't work. Even though I got a notification that the scooter wasn't working, I still got billed for the ride. Can't find any way to contact them through the app, or request a refund. BTW how is this app rated 4.7 stars?? 11 of the last 20 reviews give it 1 star haha!
I wish I could give this app zero stars! I was overcharged for an 8 minute ride and the ai bot that they have you chat with (customer service) didnt even provide assistance. I had proof and timestamps but was charged almost $20 for a $8 ride. Absolutely ridiculous. Don't recommend using this way of traveling at all unless you want to be robbed of your money.
The renting part is okay. However, the navigation needs work. First, it should allow us to see where the restricted zones are before renting. I rented a scooter, and it stopped working because I did not know I was in a restricted zone. I had to lug the scooter to the closest parking spot. Also, the navigation between two stations is not great. It led us to a multi-story path and told us to walk up the stairs. I also think they should make it easier to choose between two stations when planning.
