Ordered delivery from the app for the first time. of course it was late and screwed up. received about 1/3 of order. Their shopper couldn't find anything. Inventory shown in app is incorrect. Charged for items not received. Coupons not applied because shopper didn't fill quantity. Corporate unavailable. Local store screamed at me for using a shopper. shopper never called and changed his tip from 15% to 28%. pissed. never again. Doordash accect too thick could not understand.
Agent Tomcat
You have some SERIOUS problems with your login process, and you've had the same issues for a bizarrely long time. I just switched to a new phone last week. I freshly installed this app and tried to log in. I kept getting the message "Something went wrong. Try again." I restarted my phone, same message. I logged in through the in-app browser, still couldn't log in through the app. Same message. Restarted the app, magically logged in. Update: I keep getting logged out when I launch the app.
Melissa T
I have an account and I can't even get into my account to save coupons. I tried through the online site and the app and neither one works. We just got a new store near us so would like to have access to coupons, but can't. please fix! I emailed customer service twice and never heard anything back. Guess you don't care about your customers. I never had this issue when I was on the Family Dollar app and their Customer Service team was helpful.
Sana Uter
Keep getting a message when trying to sign in, "Sorry! We are sorry, but something unexpected happened. Please try again." I've uninstalled and reinstalled numerous times. I've emailed customer service 7.3.25 over a month and no response. I can't even open a new account as my telephone is being detected as already having an existing account.
Gina Gi
Garbage. The shopper said he couldn't find my products. I went myself, later, and they had them. They also charged me $15 for one plastic flower pot. And it's the only thing I was delivered out of 6 items, and the shopper made off with a big tip for doing nothing. No response when I tried to reach customer. So don't use it. Save yourself.
John Flaws
This app use to be good. But recently it broke, I have removed and reload it to no effect. When it was working, you could scan items and add to your cart. The app would automatically bring up coupons that were available for the item scanned. At checkout you put your phone number in the pos and the coupons you downloaded were automatically credited. Now you can't add anything to your cart unless you want it delivered. Some programmer broke it, as they do to all things that work well.
Encino
Either the app or the store sucks. It seems that ever since they stopped doing pick up in store it's just been a bad experience trying to shop. The app list and the store checkout just don't match. The app shows one subtotal and the store a completely other. The 5 off of 25 should be the same in store as it is in the app for promos like soda (buy 3 for $x) . Fix the cashier POS or the app. But the app does have the better deal.
Tina Floyd
I've been using the app for a few years now & it's been great. HOWEVER for the last month I can't access my wallet or see any coupons. I've sent message after message about this issue to hear nothing in response. this is not good for a faithful customer especially when I have credit in my wallet I can't use or see any coupons. 2 stars for at least being able to see the weekly ads. FIX IT & I can give it 5 stars like I want
Heather Smith
Every time I use this app there's always an issue. Why have an app to save but when you're checking out it doesn't take anything off that you spend a lot of time preparing for. Dollar General is scamming. I want all my change back because you're robbing from the poor. This doesn't make any sense. Call me because I have a lot to say. The associate said the computer picks and chooses if it wants to use the coupons?????? what in the world????????? What's the corporate number? Wasting my time!!
Lisa Davidson
Dollar General has a LOT of issues with their app and POS system! The coupons have not been loading to my account for the past week. I keep getting an error, both on the app and online website. I have attempted multiple times to contact someone in customer service (via phone, app, and email) and do not get an answer.
