Like others have commented on this and several other delivery apps, it gets into a loop of saving payment info, logging us out, and forcing us to start from scratch. Both times I've used it so far, it's taken a half hour to place an order because of this. Also, like others have mentioned, none of the prices pop up until you get the cart 🛒 Thankfully there's an easy remove button on each item. [EDIT] 03/30/2025 It's still giving me the same issues.
Reviews for Domino's Pizza USA
← Back to Domino's Pizza USAGenerally don't have too many issues with the app. It does what it need to I'm able to order a pizza and pay. Tonight I tried to order a pizza More than an hour in advance and for some reason it had tomorrow's date as default and I didn't notice. There was no way for me to cancel the order in the app. That's a major miss. I reordered my food for today and the store was able to cancel the future order. Please put in a cancel option.
Pros vs cons Cons -Aside from not knowing until check out what has extra cost when customizing or starting the order, it's pretty good. I dont like getting to checkout then having to edit my items. I would rather see a little warning that shows any extra charges right there before I add to order. The pros- Coupons are ready to add. Navigating the app is easy. Your points balance and order history is a click away. I like that I still can place an order because I am allowed to pay in store.
The app is useful. It does not save gift cards for future use. That is really inconvenient. You can not use gift cards for a future order (a couple of hours out from our current time). Next time I want to place an order, I have to put the gift card & pin back in for my order. The prices are not always correct. When I try to use my debit card or PayPal to pay, sometimes the app sends the order, but it really didn't, so I have to restart my order entirely. Has happened several times to me now.
Everytime I go to place an order, I get an error and it tells me to call the store. the whole purpose of the app is to by pass waiting on hold by calling the store. This is an egregious way of running an app. for my last 6 orders I've had to use my wife's account because this app doesn't work on my phone. it's terrible, frustrating, and a huge waste of time. They charge me, the order doesn't get placed, and I have to wait over 10 minutes to recieve my money back.
We've had so many issues with this app since moving to Tualatin, OR and continue to have problems since moving elsewhere. It keeps denying the order right at the checkout stage. We've had to re-enter our payment information and addresses several times to even get it to work at all. Also, charging a $7.99 delivery fee on top of a driver tip is too much. Only positive is the ability to change from delivery to pickup is easier now. You used to have to delete the entire order and start over to do so
Great experience. Had no problems placing an order, and it sent without any problems. If I could recommend anything... It would be to show the prices of items before you add it to your checkout cart. I was gonna buy regardless... But I wasn't able to see any prices until I got to checkout. Still 5 stars. Curious to see future updates. OH!!! AND MAKE REWARD POINTS LAST LONGER!!! 🍕
The app is okay. It'll advertise discounted menu options, but when you get to check out, it'll seem like there was no deal (for delivery orders). Also, it doesn't let you tip drivers once the food has been delivered; you'll have to include tip when placing order (I don't under why--backwards!) Of course, you don't have to include tip with order and can hand the driver cash instead.
Really a top quality app, accurate, easy to use and customize, tons of coupons and deals so you never feel ripped off. I like the tracker and personal feeling with the names and all that. I just got a random free medium pizza to use after an order I did for the heck of it. I only wished they showed the price for all items before hitting the add to order button. I'd prefer maximum transparency but it's not a big deal
It is what it is. If you just want to put an order in and pick it up on the way home it's good, but that’s about it. The issue is that it updates constantly with no apparent changes to the app. I've yet to see new or improved features, but constant annoying updates. If these are for security, they fail. The only thing it makes me login for is to reorder one of my saved orders. Not to use my saved payment, not to make an order, just to access the ones I've saved.
the app is great, well organized, and easy to read and follow. The only problem is the tracker. The tracker is wwwaaayyyyy off. It will tell me that the delivery has been completed, yet I haven't received it yet and won't receive it until another 20 to 30 minutes after the tracker says it's complete. Please, Domino's, fix the app tracker
This app is so slow. Every button you press is like a ten second load time. I get at least 3 pop up ads every time I try to place an order, which might be why it's so slow lol. If I order one bottle of soda I get a pop up asking if I want to order 4 instead. If I say no, it removes the soda from my cart and I have to add it again. I rated this app years ago, but it still gives me a pop up asking me to rate it after every single order. It used to be decent, but it just keeps getting worse lol
I like the Dominos app. There is one thing that I wish Domino's would do, be more transparent in pricing on the app. It would be nice to know what all the additional charges would be while selecting my choices. Like how much extra is each topping, or crust, or sauce, or even if you want extra cheese. Overall I like Domino's food and service.
Updated 7-5-25. Hasn't changed since last time you asked for a rating..Sells your email to other businesses. The fact that you have to go through three steps to opt out is completely ridiculous. My favorite part of this app is when it's busy they will turn it off. So you get to enter your order and when you try to complete it says store closed.. that's when I order from your competition. Which seems to be getting more of my money lately.
Update: The Domino's app has become a staple for our family. We love being able to use the coupons, quickly place repeat orders, and know exactly when our meal is ready at our favorite store in Delhi, Ohio. We very seldom run into technical difficulties. On my last order, I really struggled with the coupons function. Using two coupons, the app would keep changing the prices of the pizzas, off and charging more than the coupon price. Very frustrating!
Kinda glitchy. Sometimes it won't link the store when choosing an address. Tracking works intermittently. This has been an issue for a while: When zooming in on the tracking map, it always displays the fully zoomed out map, showing the entire world instead of the local area. Not a big issue, it just doesn't seem like it's the intended result.
The app itself functions fairly well; there are a few things that will hang up or glitch here and there but no more than (maybe less than) other apps. My hang-up is their "free medium pizza with your order next week". I very rarely order 2 weeks in a row. I might actually order pizza next month if I could use it, but because I ordered today, it will be another month or more before I order again. Would be nice to use it next month. The tease just irritates me, it does not entice me to come back
Super buggy after the most recent update. Errors in signing in, communicating with the store, following the tracker... oof. And on the tracker map, the pin for my delivery address is nowhere near my actual address. No wonder the drivers always call me completely confused and I have to manually talk them through finding my house. (I mean, it's not hard to find an address if you use your brain, but, okay).
Incredibly frustrating app. No prices are shown until something is added to the cart which is absurd. And say you decide you want a hand tossed crust after selecting a pan crust, you will have to manually remove the shredded provolone after or be hit with an extra charge. And the security code email to be able to order even though I'm logged in on *my* account on *my* phone just adds extra frustration to the process. For the insane prices nowadays (while still recycling cheese,) do better.
It is so easy to navigate, love how simple and hassle-free it is to navigate or switch between coupons! Domino's definitely has the best fast food app. I'm glad they added the "Pay @ store." I always use a card, but I'm glad for the option still. No other restaurants have it. I give a 4 because why do I have to restart my order when I close out of the app? I was literally at checkout, used another app, and had to start over. It would be nice if they saved your cart, at least that day.