As much as I want to use Doordash again, it's just too cumbersome to find a good restaurant on the platform and searching for a specific dish is a complete waste of time. It's nice that you can filter by rating, but there's no way to filter out grocery stores so that you just see restaurants and there's no sorting feature. Because of this and the extensive number of restaurants in the system, it makes finding what I'm looking for too time consuming, which ends up pushing me back to Uber Eats.
Andrea Peters
I just had an experience where my food wasn't delivered and they were supposed to issue a redelivery. The previous dasher who didn't deliver my food would still receive the tip if I didn't ask them to adjust it. There were ongoing issues with the redelivery so they canceled it. I asked them to credit my original payment back to me but they stated it was a credit as it used for the redelivery. And basically just said sorry. There was no acceptable solution. I don't know what's going on with them.
Beth B.
Updated review: This app is getting worse. Now it won't let you have the driver contact you or refund an item that you ordered if it's not available. The only option is for the merchant to substitute it with their suggestions, which won't work for me. I have food allergies, so I have to have the option of making my own substitution choices. Even without food allergies, the options should be up to the customer. Now it won't let me add another payment method to my account either.
Nichole Feilteau
Not sure if it's a glitch with a recent update, but for some reason I'm not getting notifications if the dasher messages me (and yes all alerts/notifications are set to "on" so I should get both a text and an app alert). I have to manually open the order and check the order details to see if I have a message. I use the app mainly for groceries and this makes it very difficult when something is out of stock or the dasher needs my attention in a timely manner.
Danny Cermelli
i wrote a review almost 2 years ago and mentioned how they lie about merchant choosing to not accept special requests and 2 years later they still haven't corrected it. I'm so ready to leave this app and go to Uber eats but they are much more expensive unfortunately. I guess that's why door dash doesn't even care to fix such a small issue that could make a world of difference. sometimes you just want extra ketchup, damn. and yes I know you can call, but not all stores answer phone.
Seth McLeod
The delivery fee and "service fee" are astronomically high and you WILL NOT get refunded that cost when something goes wrong. If you order a 5 dollar item, the bill at the end will be somewhere around 10 bucks. Then, when you dont get your item, you get 5 bucks back and lose the 5 you spent on the delivery fee, service fee and tip.... robbery.
Antina Martha C.
I have had issues with missing items after missing items after missing items. I've never had this issue with Ubereats, like, EVER. I've ordered through doordash maybe 4 times, and ALL times, I've had missing items. Should've stopped ordering after the 2nd time. I guess 4 times a charm. The only good thing I can say is that I was refunded 2 times. However, I shouldn't have items missing all the time. Account deactivated.
Kris Goncalves
Support can do nothing to help you if you do run into an issue other than give 5 dollar credits. So while the app is generally decent, if a big does mess up your order you basically have no recourse. In my case, it was forcibly switching a pick up order to delivery (where delivery would be almost 2 hours as no one is in my area). Once it went through, there was no recourse to do anything and couldn't cancel unless I wanted to eat 99% of the cost
Terry Rhy.
Posting this issue here because nothing ever gets done about it. I had multiple door dashers having issues with finding my unit, despite the clear instructions on the address. One recently dropped my order off at the wrong unit. Each report only replies with "The type of issue submitted doesn't qualify for a refund or credit. However, we're always working to improve your experience and will note this feedback." Then the process only repeats. Food is always late.
Joseph Dollarhide
Not sure what happened but the app has gone downhill and become downright predatory. When you look at a restaurant, they will show you a very small delivery fee $2 or less. But after you make your order and get all the way to the checkout, it will go up to anywhere between $6 to $8! For one, that's already an egregious price, and secondly, that's a very nefarious practice. Bait and switch. If I were you, I'd go to Uber eats or somewhere else where they respect your wallet and don't play games.
