Just stopped working and can't sign in to account. Customer service is "disconnected." Nothing nice to say about this company.
Reviews for Duke Energy
← Back to Duke EnergyI'd love to review their features and layout, but the stupid thing won't let me sign in, the button to sign in doesn't do anything.
The website and app work disgustingly, there are constant problems with logging into your personal account. But they quickly and clearly turn off the electricity
WAS a decent app, BUT now it doesn't work at all. Used it for years. But not now. Maybe it got DOGE'd??? The login button is unresponsive, so you don't even know if it tried and there is NOTHING in the dialogue to tell you anything. Tried the "can't sign in" link in the app and I have never received any email for the reset. Figured a glitch over a weekend so tried middle of the week, same exact results... NO RESPONSE from the app or the "can't sign in" app link.
Bugs: Google Pay results in error message. Speedpay crashes and restarts. Tried to call to report scammer, and the phone just hangs up.
got a text from Duke Energy that the power was out and that I should click on the link to look at the power outage map. unfortunately, when I tried to do exactly that it said access denied and will not let me sign in on the app! so tell me Duke Energy what the heck is the point in having the app if you can't access it???
it won't let me view my usage. I keep getting an error message to "try later". I've been trying for the past 2 weeks and same thing. please fix
The app is not working. it will open but it will not allow me to use fingerprint or type in my log on information. Its like it is froze up. I tested every app I have and this one is the only one with issues. I have restarted my phone, un installed then re installed the app. it still doesnt work.
I have not been able to get Usage Details since last weekend After the latest update. I'm so very disappointed in the lack of help, which has been ignored by the "so called Customer Mobile App" email...no response to two requests for help. I wish I knew how to take away their last update, since it replaced the Usage Details with a picture of "try again later" bologna! I'm very angry that they removed such a very helpful tool...
I'm using the latest version of the mobile app on an android phone. For 4 months now when going into the app it will not login. I've tried using saved info with my fingerprint and typing in the username/password manually. Once entered clicking the login button or enter on the keyboard have no effect, add if you never pushed them. I've cleared app days and cache and removed reinstalled the app with no change
According to this, I have no account. The website tells me I'm logged in and bounces to the login screen. For those experiencing the same - if you hit the customer service screen you can by pay credit card using account number. Just don't try to use the login to account feature. Don't bother installing the app. It's going from bad to worse.
Suddenly I can't login. As of today - 12/17/21, every time I open the app, I get a box telling me I can't access the app unless I update. I click the update option in the box which takes me to the Play Store. There's no update option...only Uninstall and Open. I uninstalled the app and redownloaded. When I opened the app...THE SAME THING. I've been using this app for over a year now and suddenly it wants to go haywire 😡.
I have had nothing but problems with the app and the website. Both are extremely buggy and won't let you log in. I messaged the developer about these issues and it was resolved for only an hour or so (only after having called them because messaging someone through email with them just isn't worth the hassle) and I keep getting error messages when I try to log in. I've called once already to have the account reset, and it only lasted for about a day before I was unable to log in AGAIN. Pls fix
Just clicking on the app automatically gives me "an error just occurred " message. Nothing happens after I input my log in information. I have a brand new phone, so the error can't be my phone. Incredible that the #2 power company in the US can't even get a functioning app. Maybe your CEO shouldn't be making millions if you can't even get the basics of an app to work. Laughable.
Ok for paying bills & reporting outages but I wish there was more to be done within the app, like the things the app look like it's going to allow only to eventually direct you to call customer service-enrolling in budget billing, scheduling home energy assessment, etc. Beyond that, the periodic "error has occurred" issue that pops up when I'm trying to get in to pay my bill is a bit irksome.
Tried to use the app to pay my bill and it said something went wrong your payment was not successful. Refreshed checked all my payment info, re-entered my payment and something went wrong again payment was not successful. So I go to the website and it says I have a zero balance. My bill was paid! I may have paid it twice and I won't know for 3 days cause its ACH. Grrr. Discontinue this app or fix it!
If I could give less than 1 star, I would. Having trouble logging onto my account via the web browser so I decided to try the app. Tried logging on and received a msg saying "accounts are unavailable while we perform updates". They've apparently been "performing updates for the past month". What's the point of the app if I can't log in? I installed this and immediately uninstalled.
Way to go. Your App's issues with logging in seem to be pretty well documented, looking at the reviews here. But I'm not seeing any response or fixes out of authors. Why us it that when your App updates, it seems to be removed from my Samsung Pass / Biometrics acct, without to much as a pop-up or any form of notice? Now I'm left hanging scrambling to login. If you can't resolve my (and apparently countless other's) issues, at least have the courtesy of letting us know, and hang it up.
I used to enjoy checking the usage on a daily basis so I was able to learn how to conserve on electric. But also like everything else seems impossible to leave a good thing alone and constantly have to change it. for the last 2 days now says it cannot display data for usage... Developers always love to break a good thing
Can't login. Have the same problem with their website. Think they would have fixed the problem already. This issue have been going on for well over a year. App is great when you get logged in your account. The app is worthless when you can't. From reading other reviews I'm not the only one with the issue. I have reported this issue a few times with no fix yet. Good thing the lineman don't fix the power lines like the IT guys fix the log on issue. We all wouldn't have any power.