The app isn’t bad, but the “boosted status” requirements are extreme. No one should have to do 12 separate visits, as, realistically, most people wouldn’t visit that many times in a month. The other issue is that there aren’t ever any real deals, just promotions for basic combos. It needs deals like “get a free […]
Reviews for Dunkin’
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super frustrating that the app doesn’t have a correct inventory of what’s available. Every other order and item is not available and we are stuck having to get something we didn’t want. Also it would be easier if refunds could be made through the app since a manager has to be available for a refund […]
Most menu items aren’t in the app. I can’t just do a mobile order and walk in and grab it and go. I always have to specially request items because basic donuts like a chocolate frosted aren’t in the app. But ordering in-store is just as bad. You would think Dunkin could afford to develop […]
Horrible app…I have never seen an app log me out so many times. Every time I go to order at drive thru or inside it logs itself out when I open the app. Annoying Wi-Fi hot-spot login pop up constantly getting in the way. You should go back to the old app..it was far superior […]
Trash. Seemed easy, I used app daily for months at the drive thru, they scan and I earn points. BUT the first time i tryed to redeem points it became a hassle and after 20 min of trying i gave up. Why do I need to add a payment method if the total is zero. […]
Absolutely worst app created with no cancelation option available in the app . I ordered Cappuccino and Hot Chocolate on the app and paid for it . And when I go to the store to collect it, they say they don’t have it and only serve the original blend and nothing else. Also need to […]
every time I do a mobile order, the location days they don’t have something and I need to choose something else. there’s no point in ordering ahead if they don’t have any kind of inventory tracking to see what’s available. and the restaurant says they can’t refund mobile orders so you can’t even cancel the […]
The updated feature to schedule an order at a specific time doesn’t work, last I tried it; but now I don’t trust it so I won’t ever use it again. They changed what used to be auto activated weekly offers (like 100 points on Mondays) to being manually activated; they’re nickel and diming us now, […]
Twice in three days, I placed an order and completed payment, only to have my order canceled and the items placed back in my cart. the second time I attempted the first order, it didn’t ask for my card information and indicated that the money had already been moved to my dunkin account, meaning the […]
They advertise Mobile Mondays and want you to order ahead, but half the time it doesn’t let you add funds to your Dunkin card! Fix your tech! As of 8/1/25, I am still getting the same error and cannot load funds. I’ve been having this issue for weeks. I have uninstalled and reinstalled the app […]
This app gave me nothing but headaches. It never worked right. It would consistently tell me items were unavailable, only for me to go in store and see them available. Other times items that I ordered multiple times would just not be visible in the app, but would be on the menu at the store. […]
It works if you have mundane orders, and offers SOME customization, but there are several issues. 1. If something’s out of stock, there’s no way for the store to tell you until you get there; some sort of in-app feedback/subs would be nice (or option to cancel the item and refund $/points) 2. No “no-bread” […]
DO NOT DOWNLOAD THIS APP. I ordered on the App. My food wasn’t ready. Some of it was out of stock, so they made nothing. My coffee was made wrong and the girl refused to make it correctly, so I left with nothing! Now I can’t get a refund. Their customer care line is not […]
The deals are really good and if you go to Dunkin’ regularly, it’s really easy to accumulate points! They also let you stack offers. The only thing that gets me is the fact you have to activate the offers to use them. It’s just a click of a button, but I often forget to activate […]
Somehow managed to place a duplicate order for a cart that I had already ordered, when I was trying to clear a cart that I had already ordered because for unknown reasons it was STILL showing items in my cart despite having already placed an order. Store can’t cancel orders so I have to create […]
changing to 1 star cuz of the points system. 1st was 200 points, any drink. then with the new system my drink went to 900 points! today it just went up another 50. RIDICULOUS! Liked original much better. they also need to figure out a way to refund when what you order is not there […]
The pay through the app function glitches. It has happened twice now that I go to pay using the app, there is plenty of money in the Dunkin account based on what is listed, but when they scan it, it won’t pay the whole bill. Both times, it has left under $1 to be paid, […]
This app has been awful. Lately, the app has very unclear processing screens. The last month or so we have been ordering food the way we always have, but when I went to add money to my account it added it twice and did not let me know that I had already added money and […]
This app has gone from bad to the absolute worst! It used to allow me to place my order and then immediately charge my card, but when I would get to my Dunkin – usually within minutes – part of my order was always sold out. Then I have to fight for a refund. Now […]
First- The point system sucks with Dunkin. It takes forever to accumulate enough points for a free drink. It wasn’t like this before! Second- You can’t imagine how frustrating it is when you take the time to place an order, using points that you earned only to get to the store and be told they’re […]