The app isn't bad, but the "boosted status" requirements are extreme. No one should have to do 12 separate visits, as, realistically, most people wouldn't visit that many times in a month. The other issue is that there aren't ever any real deals, just promotions for basic combos. It needs deals like "get a free medium hot or cold coffee" or "buy one breakfast sandwich, get one free."
super frustrating that the app doesn't have a correct inventory of what's available. Every other order and item is not available and we are stuck having to get something we didn't want. Also it would be easier if refunds could be made through the app since a manager has to be available for a refund in store. Lots of times in the afternoon one is not on site and again I have no choice but to have to pick something I don't want or drive all the way back for a refund.
Most menu items aren't in the app. I can't just do a mobile order and walk in and grab it and go. I always have to specially request items because basic donuts like a chocolate frosted aren't in the app. But ordering in-store is just as bad. You would think Dunkin could afford to develop an app/ordering system that actually lists the products they offer. It's a good thing I still like their donuts.
Horrible app...I have never seen an app log me out so many times. Every time I go to order at drive thru or inside it logs itself out when I open the app. Annoying Wi-Fi hot-spot login pop up constantly getting in the way. You should go back to the old app..it was far superior to this piece of junk. And now constant slow or non-existent loading of app. Then if I do get it to load and I need to add funds it doesn't load properly and is stuck in limbo. I am going to go elsewhere at this point.
Trash. Seemed easy, I used app daily for months at the drive thru, they scan and I earn points. BUT the first time i tryed to redeem points it became a hassle and after 20 min of trying i gave up. Why do I need to add a payment method if the total is zero. Seems as though they dont want customers to redeem rewards. Going to one of the many other breakfast options from now on. I had enjoyed dunkin but if they're going to offer a reward they should honor it without needing my bank info
Absolutely worst app created with no cancelation option available in the app . I ordered Cappuccino and Hot Chocolate on the app and paid for it . And when I go to the store to collect it, they say they don't have it and only serve the original blend and nothing else. Also need to contact customer service to cancel the order, where every operator is always busy and no one responds.
every time I do a mobile order, the location days they don't have something and I need to choose something else. there's no point in ordering ahead if they don't have any kind of inventory tracking to see what's available. and the restaurant says they can't refund mobile orders so you can't even cancel the order they can't fulfill; you're required to get something you don't even want or forfeit your money
The updated feature to schedule an order at a specific time doesn't work, last I tried it; but now I don't trust it so I won't ever use it again. They changed what used to be auto activated weekly offers (like 100 points on Mondays) to being manually activated; they're nickel and diming us now, making us work more for our coupons. The app also now logs me out every 2 weeks, and fingerprint unlock doesn't work there.
Twice in three days, I placed an order and completed payment, only to have my order canceled and the items placed back in my cart. the second time I attempted the first order, it didn't ask for my card information and indicated that the money had already been moved to my dunkin account, meaning the money was taken out and my order was still not placed. I'm not placing a single order at any dunkin, online or otherwise, until this bug is fixed.
They advertise Mobile Mondays and want you to order ahead, but half the time it doesn't let you add funds to your Dunkin card! Fix your tech! As of 8/1/25, I am still getting the same error and cannot load funds. I've been having this issue for weeks. I have uninstalled and reinstalled the app multiplie times, so it's not an issue of having the latest version. Are you anti-Android or something?? This is terrible!
