Reviews for Duo Mobile

Apparently my device needs to be activated again? maybe it could actually say that somewhere instead of just locking me out due to too many attempted pushes. Pushes which, of course, go absolutely nowhere. Thank the Lord that it's connected to my phone number. Except that it ISN'T; it's connected to the app which for some reason uses your phone number to identify your device but doesn't sms you if you or someone else is trying to get access unsuccessfully. how about a lock out warning first?

I deleted this app after thinking I didn't need it. I tried getting into my college account and it asks for the DUO push. I re-install the app, but it can't find any of my accounts that are supposed to be backed up. You can't open a new account without a barcode or pin number. And they give you no other options to get into your account. I tried using a password to get in but every single password I have tried doesn't work and they give you no option for forgotten passwords. Terrible app!!

This new update has been a step backwards. Up until now the app has been fine. Now I'm unable to Select/Change the pictures for the services. And don't get me started on switching the deny/approve buttons. I'm not usually one to jump on the "it looks different so I hate it" bandwagon that usually happens with updates but this really has been a major drop in both function and ease of use.

I've been using this app for years, and after the recent update they decided to swap the allow/deny buttons for login pushes. Now every login is a fight against years of muscle memory, followed by an equally annoying "was this a suspicious login?" No, you just changed a fundamental part of your app for no reason. In addition, it also seems much slower to open and slower to respond and I prefer the old look.

This app does much more than being useless. Useless is something just sit there and does nothing, but this app does something - it makes logging in even worse. The adding account part is a nightmare. The bar code scanning doesn't work properly for a whole day. Moreover, whenever the app stops working properly, I lost access to ALL the school's online service. I can't access any of my course materials the whole morning thanks to this spectacular piece of rubbish. I wonder why this buggy app can still survive. Thank you so much for wasting my time and making my day miserable. EDIT: Found a way to bypass this and use the computer-only mode. APP UNINSTALLED.

I use this app dozens of times a day, and have done so for a long time. Swapping the approve and deny buttons has resulted in significant disruption to my day. Muscle memory, then having to select that no, this was not suspicious, it was just me selecting the option where approve has been for the last years. Then i have to force another push. It brings my productivity to a halt, disrupts whatever train of thought I was on or chasing. It's frustrating.

Ditch the animated splash screen. Sure, it only takes a second to load, but when you have to use this app to unlock to your work computer, that one second is super annoying. If I just received a push notification to approve a login, why do I need to wait for you to tell me that I'm opening the Duo app? It was on the push. It's on the login page. Don't make the process longer than it needs to be.

I don't want to be forced to back up my entire phone to the cloud in order to be able to recover my duo accounts if my phone breaks (ie to set up a new phone without access to the old one). Let me have a password-protected backup for just duo! For me, this is a deal-breaker. I'm going to have to find another app. Otherwise the app is fine.

It is terrible to work with, and would not let me reconnect any of my old accounts when I got a new phone. I tried reinstalling the app 6 times and it didn't work. I really wish that my school didn't require duo because now I'm locked out of my account and no website or "help desk" is helpful at all. Overall it was a terrible experience with this app and I hate it very much. Don't get it if you can help it, and if you need it, good luck.

I had no trouble with the app until the last update. Even after uninstalling and reinstalling, I cannot use the app. Nothing is "clickable." When I get notifications, I cannot accept them since nothing on the duo screen is functioning. Very frustrating, and I cannot figure out how to get support as this issue isn't listed anywhere in common issues.

The many negative comments speak the reality of this horrible service. I work for a major airline, and we are forced to use this app and constantly get locked out. The text notifications don't always work. You take too long to enter the verification code, and you get locked out. Customer service often puts you on hold and are rude. I do not recommend.

Been using it regularly over the past couple years for my school's login, it's been working well enough. On the authorization notification I've become very used to the "Accept" button being on the left and "Deny" on the right. In a recent update, some dingus decided to swap the "Accept" and "Deny" buttons, so my muscle memory has me consistently deny my sign in attempts. It's getting frustrating.

I've been extremely frustrated with the app for a few weeks now and finally got the point where I'm so sick of it I wanted to leave a review. Judging by the other top reviews here, I'm not the only one. I *still* keep accidentally denying my logins because they moved the 'Deny' button where the 'OK' button goes for pretty much every other app. There are other issues like notifications not showing up, but nothing is more frustrating to me when I'm still tired in the morning and deny my own login because this app swapped the buttons around.

When it works, it works, but grudgingly. If you aren't running the most recent Android version, perhaps you have a slightly older phone, it will "remind" you to update, even if your phone is no longer getting android updates. Yes, thanks for reminding me I'm poor, duo. If you're not getting push notifications, you may need to disable battery optimizing for the app, or else android will stop the app from running in the background.

Fails to send push notifications the vast majority of the time. When it does, they frequently disappear after clicking "approve" without actually approving the login. Also, there's zero reason to require two button presses to approve a login. It seems like a minor detail, but when you have to use this every single day, the pointless redundancy becomes incredibly frustrating. The user experience with this app is horrendous.

Very annoying app. The worst part is that the push notifications just don't work. I have to manually open the app to see the request and approve it. Then, a few minutes later, the push for the original request will finally show up in my notifications, by which point it's useless and I don't need it anymore. Also, I emailed the support email for the app store to mention my issue and all they said to me was that the email support was for paying DUO users. Why put that email for the free app?!

would give 0 stars if i could. I've had to use this app for years at school, and it has never worked for a period longer than a week. The web browser support is awful, it is impossible to reach customer service. The app regularly decides that the settings on my phone or computer are wrong and it will not work, even when I haven't changed the settings ever and it worked just fine. Literal garbage. Cannot wait to be done using it.

horrible app. 1st off, when you log in your computer you have to approve the sign in on your phone. that was frustrating at first because I kept forgetting that so I would have to dig in my purse to find my phone. now, after you approve on your phone, you have to enter the code thats provided THEN once you're in you have to wait for the code they send you an enter that. meanwhile, I can't get paid until I clock in after all these verifications. 🤬🤬 money lost

CONSTANT nagging about syncing with Google and about notifications turned off. It otherwise does what it should do. Having to dismiss the Google prompt EVERY TIME I open the app is frustrating. The nagging for the notifications CAN'T be turned off. Obviously this is the most important app on your phone, why won't you just let us send notifications?? Hopefully, my company will soon move to something else.

One star because of the pop-up error other reviewers have mentioned: "leads to a pop-up warning that one cannot respond without a WiFi or cellular Internet connection. That's ridiculous; I couldn't have received the push without an Internet connection." It is ridiculous. The error compounds when you try to click-in to react to the pop-up and the app kicks you out ot the homescreen.