Constantly Have Issues, can't use the app atm. It logged me out for an update and won't let me back in. No matter how many times you reinstall or restart your phone. Plus hate that you can't order ahead of time and always so buggy. This app bridged the issues I had at store somewhat but now it's just not worth the hassle. I won't be using again, especially after all the account breaches lately. People get in and charge your account for a gift card reload, then empty the card.
Preston
For the people with immediate app crashes, go to settings, developer mode, turn off USB Debugging. Their app immediately closes if it detects this. If the app opens but says your device is rooted: I Spoke with support and they confirmed that any device purchased straight from Samsung "unlocked" is considered rooted and will not work with their app. I know that must affect an awful lot of people. Give me a thumbs up so people see this.
Ashley Hester
Not a huge fan of the new update. While it does look a little cleaner, many locations are not offering "order ahead" so having 'order' as the middle button is pointless. Also, not being able to see the nutritional values in the app anymore is also very annoying (you have to click on view menu of the location, then get sent to download a pdf of all the drinks and scroll and search). Overall, not the best update.
Aidele Stanford
I would give more stars if you could order online. The Dutch pass thing is cool, but I would love to be able to go through & see all the options to customize my order & just swing by to pick it up. It's crazy that, in this day & age, they don't have that feature. Lol. I absolutely love Dutch Bros. though. This is only my rating for the app. ALSO!!!! The app crashes like every other week: sometimes every week. It is so disappointing... I won't even go if it won't log me in bc I want the points!
Stephen Soper
the app is great, I would have given 5 stars but in my opinion, the options for order ahead are lacking. for instance I can't ask for the drink to be double cupped and there are not many options to choose from for extra flavors or toppings. it seems to me that all options should be available in the app that I could possibly order at the window. for instance I like a hot medium cinnamon chai tea with both the cinnamon flavor and the sprinkles, but I only have the option to add the sprinkles
Dawn B
I love the app, makes visiting easy. Not losing stamp cards is great! 8-30-24 - After much further evaluation, I have found that points disappear after so long. I don't go to Dutch Brothers often, and I love to use my points for a free drink on a rainy (sad or upsetting day) day. Sometimes I go there and I'm upset and I want to get myself my free drink and my points are gone. I really don't like this option, because if I have points there, I should be able to use them at any time.
Lauren Utter
I have been using the app since it first came out, and it used to be great. About 2 months ago the entire section of the "What's new" page (where you see deals and activate coupons) stopped working, and is blank. I no longer receive notifications of deals and specials, and even if I did get them, I wouldn't be able to activate and use them. I reached out to support, and despite following their instructions, it did not help. I was told to "wait for a future update to fix it." Still waiting...
Silas
The app works perfectly in almost every way. The only thing is that you don't have a choice to pay your full amount directly-- you have to preload it with amounts that always leave uneven change on your account. It sucks. I want to pay the exact amount, not 3 dollars more that rattles around awkwardly until next time.
Andrew Mercado
EDIT: 2 weeks of nothing, this app is TRASH. still cant log in. 1 star. the app is great when it actually wants to work, but it seems like every time they update the app something breaks it and you can't log in. Tried logging in multiple times via text or email and it immediately kicks me out. Can't use my points or a gift card that was given to me. order ahead is also broken most times, your location will say "order ahead is available" but then the app bugs out saying it can't add your order.
Kevin
It's incredibly annoying that every single time I open the app to use my balance or rewards it tries to get me to turn notifications on. I have them turned off for a reason. I will never turn them on for this app. I have no reason to ever see notifications. Stop asking. ETA: Since the unhelpful automated response, you actually made the app worse. Now there's no skip button on the notification screen. I guess it's time to start drinking Starbucks. 0 stars.
