I love love love e.l.f. and the homepage shows all the great deals going on, but the app is glitchy. There are ways to score extra points, but most of them don't work. There was a promo going for icon level squad members to try on a product virtually, but it would not let me do it. I am unable to complete my beauty profile. On the last question, I can't select or submit my answers. At times the app doesn't show your discounts until after you pay so it's always fingers crossed.
Mariamo Maingua
Elf has been my go-to beauty brand ever since I started with make-up. Nothing beats the perks of beauty squad, combined with their reasonable price points and quality, cruelty-free products. This app keeps track of my favorites and makes shopping directly from elf even more fun! Their customer service is responsive, and top notch, too. Always quick to replace product or correct technical issues.
Ariana Furrer
I've had problems with this app in the past, and it looks like they've changed some things. Unfortunately, one of those things being that I can't see sale prices while browsing/shopping? I'm not going to fill a cart in the hopes that pressing checkout will show me what I ACTUALLY owe. That's silly as hell.. I was hoping to take advantage of the summer sale but I can't see what anything is actually going to cost me. That's a big problem.
Taylor May
The app is sooo slow and takes so long to load one thing up. It's so hard to shop or even look around on this app. ☹️ *edit, "such instances are rare," do you guys even use your own app? Every time you open it or try to shop, you can barely do so. You'd think with this many bad reviews of the same thing, you'd fix it. 🤷🏻♀️
– mokou –
The app sucks. I made an account and ordered something, but then mysteriously got kicked out of my account session as soon as they took my money. I can't find my tracking info, login, or even use the app anymore. I can't even login through my computer, it says my account information is not correct even though I wrote down my password and double checked it before setting it. I want my money back.
Shopper Mom
Until about a week ago I would have given it 4 stars, is a little glitchy sometimes but at worse I close it out and reopen and I have no issues. But the past week or so it is completely unusable, I have spent the past 2 days just trying to sign in. I got in a few days ago but when I tried to write a product review it kept bouncing me out to the product page. I gave up and left without making a purchase, I didn't want to find out what kind of nightmare that would be
Pamela Rose
App does not work all the time. Everytime I want to delete an item from my shopping cart it takes over 5 minutes to do it. Makes it hard to buy items that are sold exclusively on the e.l.f website/app Everytime I try to look at pictures of an item app sends me to "try on" mode. Seems like this had been a problem for most people for the last 6 months. Please do an update, I love e.l.f products for decades.
Absolute Nobody
I love shopping with this app. Elf has been my go-to beauty brand for years. Nothing beats the perks of beauty squad, combined with their reasonable price points and quality, cruelty-free products. This app keeps track of my favorites and makes shopping directly from elf even more fun! Their customer service is responsive, and top notch, too. Always quick to replace product or correct technical issues!
boom wish
I swear this is the last time I buy from the app. First time I got charged for an item that was never sent to me because it sold out. Never got a notice for a refund. Now second time my order goes through on pay pal and my order does not show up on the elf app. I'm getting charged for an order that does not exist...your app is so disappointing to use. Staying clear from using the app from now and your products.
Heather Beach
Over all sucks! Won't tell me what item is no longer available, so I have to click on each one to find out. Won't take me to the item in my cart that I am trying to look at, instead it loads the normal page where that item can be found. I would have bought a lot of things if this app wasn't so janky! I however didn't see any adds. And it takes awhile to load the items and when it does it has to load the page again too. Uugghh
