Reviews for ecobee

Bought two to use the geofencing feature, asks you to pick participating devices (plural), But the developer set the selector to only one response allowed. So, only one of the two ecobees is working with geofence. Also, anytime any one of us leaves, the thermostat gets set to away. It should only set to away […]

App has failed and zero customer support. Thermostat works great but the app won’t let me login to my account. tried to call the tech support number but they are apparently closed at 4 in the afternoon. Customer support is poor at best. Worked great for 6 months now I’m locked out. One of the […]

overall works. I could use a few updates. When you set a schedule it works fine, but for the day that peaks hotter than usual, you stand there trying to set the thermostat to 70 and it will say, “Until (the next day)” which, at 10:00PM isn’t what I’m looking for. I want to go […]

There are so many bad things about this app. 1. Ad to buy something else every time you launch the app. 2. You must always have something on the schedule. Why? I don’t want the schedule. 3. If I do want to use the schedule, I can only do things in 30 minutes increments. 4. […]

My only complaint is that the “x room sensor has reconnected” notifications completely block any access to the app until you have pressed “ok” for each and every notification. I don’t use the app every day, or even every week, and I have 5 room sensors. Sometimes it takes forever to get past the notifications […]

Go with Google Nest if you can. The app stopped working a couple weeks ago. I have tried restarting my router, switching to a different connection point (mesh system), uninstalling and reinstalling the app, and it still doesn’t work. My house was just finished in February so this isn’t an issue of older technology. I […]

I have used this app for many years and liked it. But couple days ago it would not connect to my ecobee. Screen is black with an “e” in the middle. After a minute I get a message “Trouble connecting to your device. Please use your thermostat on the wall while our team resolves this […]

They make it very difficult to just use it as a basic thermostat. I had to go into a menu to turn off the schedule. I just want to set it to cool or heat and a temperature and have it maintain that temperature. I really don’t want the thing trying to adjust itself. It […]

Another point of failure for your home. Every once in a while your home will quit staying at your desired temperature, and you have to figure out what new features they added that you have to disable to get it to stop trying to out smart you, and just stay in your desired range. New […]

Terrible app. To get to 75° I have to set it to 74°. Also, the scheduling is terrible. You should be able to delete a schedule and start a new one and how do you set the temp on a schedule? I can change a start time but that’s it. Please find a rational person […]

The features of the app and the ecobee thermostat are wonderful, but it is constantly pushing popup notifications to ask me to review it. After being asked to review the app for the 10th time after changing a temperature, I decided to leave this review. It would be a much higher review if it didn’t […]

Zero stars. This app refuses to let me disable Eco+. I am disabled, home-bound, live in an old house with old windows, and I’m unable to turn off Eco+. I do not recommend this thermostat or app to anyone. It claims it has the “option” to disable in the menu, but it doesn’t work. Ecobee […]

This app makes it easy to save money on your electric bill (significant savings). This app makes the A/C (heat pump) unit more energy efficient. It’s very easy to use. Built in sensors turn OFF the unit when no one is home. It also takes into consideration when demand is high, making electric rates more […]

The app crashed after a week. After two weeks, it stopped loading data for the home screen. I tried uninstalling and reinstalling the app, now I can’t even log in. The website works fine. As a whole, the app is less user-friendly compared to a Nest or Honeywell product. It is also way more buggy. […]

Works great so far, 8 months in. 2 improvements I would like to see, both within the app- the thermostat current temp and adjustment box should ALWAYS remain at the very top. Any other junk, like pushing your other gadgets which I have no intention of buying, should be in the empty space below the […]

I’m disabled and can’t get up right away. this app is convenient. I can change the heat or cooling settings in bed. I can control these settings while away from my home. I have saved almost 100 dollars in a year. I relly like it. now that I have all settings corrected and set. I […]

I’ve only used this app for a day and already see it is overly complicated compared to Resideo, and the ads, argh! Win for Resideo. I didn’t spend good money on a thermostat to deal with ads each time I use the app. As for the geofence, it’s useless to have it in meters. Should […]

Unable to connect. When we first had our Ecobee thermostat installed, everything worked properly with the app. It was great to be able to change the thermostat when we were away from home. I’m not sure what has changed over the last few months, but the app cannot connect. I’ve uninstalled and reinstalled on several […]

The network infrastructure of this has gotten very bad. I don’t know if it’s just not being supported or what. But my app doesn’t show me the latest temp and settings reported on the device. And when I use the app to adjust anything, the device never takes. And No, it is not any network […]

Never tracks temperature or settings in real time. Every time I open the app, I have to wait for it to refresh in order to see the current temperature. It often fails to update at all, and I have to manually refresh it. The servers also frequently crash, disabling any smart control of the thermostat.