Bought two to use the geofencing feature, asks you to pick participating devices (plural), But the developer set the selector to only one response allowed. So, only one of the two ecobees is working with geofence. Also, anytime any one of us leaves, the thermostat gets set to away. It should only set to away if all devices leave. Giant fail. I hope they get it fixed!
App has failed and zero customer support. Thermostat works great but the app won't let me login to my account. tried to call the tech support number but they are apparently closed at 4 in the afternoon. Customer support is poor at best. Worked great for 6 months now I'm locked out. One of the other brands offering smart thermostats may be better. Anyone else's customer service can't be any worse
overall works. I could use a few updates. When you set a schedule it works fine, but for the day that peaks hotter than usual, you stand there trying to set the thermostat to 70 and it will say, "Until (the next day)" which, at 10:00PM isn't what I'm looking for. I want to go to bed and not wake up at 3 because my house is sitting at 74. there should be an option that let's you set until when on the interface there's a gap in schedules and on demand settings is all I'm saying. otherwise great.
There are so many bad things about this app. 1. Ad to buy something else every time you launch the app. 2. You must always have something on the schedule. Why? I don't want the schedule. 3. If I do want to use the schedule, I can only do things in 30 minutes increments. 4. Everything seems to require a bunch more clicks than it should. 5. My app doesn't seem to be in sync with my actual thermostat temperature. I wish I had purchased another Nest. Edit: App seems in sync now and the ad went away
My only complaint is that the "x room sensor has reconnected" notifications completely block any access to the app until you have pressed "ok" for each and every notification. I don't use the app every day, or even every week, and I have 5 room sensors. Sometimes it takes forever to get past the notifications so I can use the app. (ps. don't tell me to reposition my sensors -- I can live with them sometimes disconnecting. I just don't want the notifications to block the app.)
Go with Google Nest if you can. The app stopped working a couple weeks ago. I have tried restarting my router, switching to a different connection point (mesh system), uninstalling and reinstalling the app, and it still doesn't work. My house was just finished in February so this isn't an issue of older technology. I had a similar issue with my last carrier cor thermostat/app combo so I'm wondering if this is an overall company problem. I've tried emailing support and heard nothing back.
I have used this app for many years and liked it. But couple days ago it would not connect to my ecobee. Screen is black with an "e" in the middle. After a minute I get a message "Trouble connecting to your device. Please use your thermostat on the wall while our team resolves this issue". My ecobee is connected to the internet. Have tried connecting repeatedly over days. Uninstalled / re-installed the app - no help. Pulled the ecobee off the wall - no help. FRUSTRATED!
They make it very difficult to just use it as a basic thermostat. I had to go into a menu to turn off the schedule. I just want to set it to cool or heat and a temperature and have it maintain that temperature. I really don't want the thing trying to adjust itself. It is unnecessarily complicated. I wish there were a more simple way to have it function as a basic thermostat, not a "smart" thermostat. I never would have bought this product but it came with my air conditioner.
Another point of failure for your home. Every once in a while your home will quit staying at your desired temperature, and you have to figure out what new features they added that you have to disable to get it to stop trying to out smart you, and just stay in your desired range. New thing is it won't let me decide what temperature range I want to stay at, and no customer support until tomorrow. I've had the eco for 6 years. Good thing is if your heat is not working correctly you will get a notif
Terrible app. To get to 75° I have to set it to 74°. Also, the scheduling is terrible. You should be able to delete a schedule and start a new one and how do you set the temp on a schedule? I can change a start time but that's it. Please find a rational person to create a better schedule interface. Nothing fancy. Just a start stop and temp. Simple.
