Horrible horrible horrible app. You would think that after 6 years it would finally be working it's still not. Every feature that they integrate completely doesn't work. The "schedule feature"...don't even bother with it, itwon't enable your schedule. It'll get locked into whatever mode It was last on and stay there. Consistently never works with the water heater, always loses connection. It is the biggest piece of trash you've ever experienced, and if you're buying it to have app access, don't.
dan
5/2025: app update killed my thermostats WiFi settings again. reconfiguring is not working this time. the bugs are rampant. dropping from 3 down to 2 stars. bummer. 1/2025: app is better than it used to be. Was pretty great for a while, but recently an update killed my WiFi settings. 9/2022: still a lousy app. works less than half of the time. update 10/2021 getting worse. there is a bug that prevents the system from working if you want to connect to a new wifi network.
Stephen Vander Wal
I have tried over and over to connect a device with zero luck. It won't find any wifi networks. I've tried to connect to the main 2.4 GHz network, I've made special ones, and I've even tried an open one; nothing seems to work and the help documentation doesn't solve anything. Based on my experience and the reviews of others, it looks like this app doesn't get much attention from the manufacturer. It's a cool idea but a flawed execution. I'll keep checking every few months and see if it changes.
David Aylward
I've been using this app for about 6 years now. It's always been buggy trying to connect the app to the thermostat, and the latest update made it even worse. I'm being generous giving this a second star since the app makes it easier to change the fan speed of my heat pump. When will Reem figure this out? The entire team responsible for the app should be fired, and somebody with a proven track record, from a real tech company, should be put in charge.
Michael Ryan
I wish I read these ratings and comments before purchasing this piece of junk. I thought the issues were mostly with water heaters. Nope, does not work with my new heat pump system. Only worked for a couple of weeks and then stopped. Avoid it! The "update" is even worse! If only there was some form of customer support. Can't think how it could be worse. Update: I have now had it for years and it continues to be a massive problem. Constantly disconnects itself from the equipment. It is terrible!!
Craig Benson
This app is extraordinarily limited. It basically just lets you adjust the hot water temp, and won't let you set it below 110 degrees. The scheduling function just lets you change the temperature between 110-150. It doesn't let you turn off the water heating function when it's not needed. And it doesn't look like you can engage the vacation function from the app either. This app is a huge disappointment.
Eric Miller
Garbage wifi setup process when adding new devices. It basically just won't connect. Update: was able to connect via my iPad and the iOS version of the app. On the iOS version, it asked for a few more permissions, like location access while in the app, and it didn't have as much trouble switching between my 2.4 GHz SSID and the unit's hotspot SSID. On Android, it would see the unit via the 2.4 GHz SSID, connect to the unit, try the 2.4, and just time out. Over and over.
Nolan Rasmussen
Wow, what a lump of garbage. Needs to be re-setup every few months and routinely can't reconnect to the very app that controls it. At every power blip it goes to factory reset and can't communicate with anything. I really hate that this is the best way to control the $12k air conditioner I just installed. Would not recommend to an enemy. Buy a Nest and save the headache.
John Neal Boynton
I had to try 4-5 times on my Android device to connect my new ikonic unit with no success and ended up borrowing a friend's iPhone just to get it set up. Once connected, I was disappointed to find there's no way to control the recirculation pump schedule anymore. I don't want my pump running constantly, and scheduling is the only way to manage it properly. To make things worse, the app logs me out every time I open it. Really poor user experience.
Steven Sherrick
After getting a new phone, I was able to connect the app to the water heater. The app has worked pretty well so far. I changed internet providers and had trouble connecting the water heater to the new network. Fixed it by resetting the wifi module on the water heater. The app has some quirks. Language is inconsistent and confusing between the home page and the individual appliance page. Energy use graph is not clear. Schedules don't stick; I've caught the water heater ignoring the set schedule
