All of the reviews correctly say how sorry the app is… The app has promised for the last 2 years to enable adding a cash card to your balance. This has yet to happen. Customer service is non-existent. The unidentified phone number reports that the answering machine is Full. There is no way that I […]
Reviews for Einstein Bros Bagels
β Back to Einstein Bros Bagels20 reviews
Can’t see past orders aside from the date and that there was an order, what happens if you need to show an employee a receipt? Store locations are hard to look up and glitchy, different locations don’t have certain menu items despite being able to order them in store (No hot tea? Really?). Customization is […]
Possibility the worst food ordering app ever. They only offer a few of their bagel flavors online, you can’t customize your oder (no “light cream cheese”), they require too much personal information to register, and you can’t just pay without buying a gift card. That means that you can’t opt out of them keeping your […]
I use the app regularly and i find it very useful. There is only one thing i find aggravating. I have so many points but while the app will “redeem” them and take them away, I never get the item redeemed. I’m always charged tlfor it regardless. What’s the point of the redeem system in […]
Forces you to sign up and save your card info to order, misleading prices and discounts. The app “applies cupon at checkout” only to send you to a screen showing the total price with no itemized costs so you really don’t know what they took off with the coupon, only the total. Some points only […]
Their ordering process makes no sense. Customization options for sandwiches are limited to how many eggs you want. You cant just order a bagel, it has to come with chips. Very strange and deliberate. My advice to the devs, open any other fast food app. Take note how theres different sections for drinks, and the […]
App charges extra at checkout with no explanation of the charge (tip? convenience fee?). App also shows fewer bagel options and signature items than what the location has to offer. For the sake of convenience, this app is not very convenient at all. I’d rather walk in and order from their full menu, but then […]
It allows you to add money to your “Shmear Society” account, but then you can’t actually ORDER anything. I wanted to save time by adding the app and putting in my order to order a baker’s dozen bagels. DON’T DO IT… because, as far as I can see, you can’t ORDER from the thing, just […]
Useless. Placed an order on the app over an hour before I arrived, but when I got there they were completely out of the bagels I wanted. The location had no way of contacting me to tell me this information, nor is it displayed on the app when an item is out of stock, so […]
Urgh, would give 1 star but the manager saved the day. What happens to the order history? I searched and searched but can find it. Why? Because I ordered and paid in advanced, but when I went there to pick up, they did not have my order. The salesperson wanted me to show my record […]
Not quite as bad as many make it out to be. Yes, it froze when I tried to process my payment after editing my order. I simply completely closed out the app and started again. I still had my freebies because it was never processed. It was not very convenient, but it worked. Also, it […]
After being a patron for 20 yrs, I installed the app a few months ago to collect points. The app kept crashing Recently, I used it to place an order online. The app was flakey again. We arrived to the store (driving 15 mins each way) and the store was closed!! My kid was starving, […]
Food and people (5) are great, app is good (4) WHEN it works; worthless and frustrating when it doesn’t (0). Half the time you try to order on the app or log in to the app or website you get “Oops something went wrong”, if it doesn’t work, don’t even bother trying to fix it, […]
As many others have noted, you cannot select the bagels you want in the Baker’s Dozen – only their preselected flavors. You also cannot order 2 diff flavors of schmears. There is an option to ‘edit’ time of pickup – but it doesn’t work and simply defaults to asap. Not much use for this app […]
What a pain. This app can’t do the most basic of functions: allow me to order the bagels I want! If I don’t want their preset box, I have to go into the store. The inbox is all messed up – the messages overlap one another. If I want to delete the messages, I have […]
DO NOT BOTHER WITH THIS APP!!! The app has multiple issues, including, frequently, not working. It does not recognize an Einstein’s Gift Card (their own card). You can’t modify your order (no sauce, ect.). It does not let you order ahead of time- cannot set up order the day before. The bagels are good. Staff […]
It would be excellent if you were able to place an order for a specific time instead of just ASAP, and being able to order customizations (like extra meat for an upcharge) would also be helpful. But mostly, I was bummed I could not use my birthday reward on the app when ordering pick up […]
Very convenient for ordering ahead of time and you can save some money with rewards points, until you lose the reward points and not get the free items that you earned. And what a waste of time and money to order pickup online and not have the particular order available when you arrive to pickup […]
It’s a good app to pay with, but I never use it for anything else because there is no customization. Their app states “To ensure speedy service, customization in the app is limited. Full customization is offered in the bakery.” This makes no sense. If one orders ahead, the store has time to fill the […]
Guys, come on. You can’t review order details? That’s my biggest issue. The EBB I went to couldn’t find my order and kept suggesting I had ordered from the wrong store (it turned out it was there, sitting out of the way, but no one remembered the order so it took a little while to […]