All of the reviews correctly say how sorry the app is... The app has promised for the last 2 years to enable adding a cash card to your balance. This has yet to happen. Customer service is non-existent. The unidentified phone number reports that the answering machine is Full. There is no way that I would ever consider adding a credit card for auto payment until the multiple customer service issues surrounding the app are resolved.Don't do it!!. Is anyone home??? Crickets... crickets.
Emily C
Can't see past orders aside from the date and that there was an order, what happens if you need to show an employee a receipt? Store locations are hard to look up and glitchy, different locations don't have certain menu items despite being able to order them in store (No hot tea? Really?). Customization is so limited, the whole point of being able to order ahead is kind of lost when the app doesn't function well. I'd be happy to use it if an update foxes these problems.
David Sonnenreich
Possibility the worst food ordering app ever. They only offer a few of their bagel flavors online, you can't customize your oder (no "light cream cheese"), they require too much personal information to register, and you can't just pay without buying a gift card. That means that you can't opt out of them keeping your credit card information, and they are pushing you to prepay by buying a large value card to avoid the hassle of having to buy a new card even time you want a bagel.
Roxy Teofanov
I use the app regularly and i find it very useful. There is only one thing i find aggravating. I have so many points but while the app will "redeem" them and take them away, I never get the item redeemed. I'm always charged tlfor it regardless. What's the point of the redeem system in app if it doesn't work?? I want to officially complain but the app doesn't seem to have a place to voice complaints or problems to.
Kevin Cormier
Forces you to sign up and save your card info to order, misleading prices and discounts. The app "applies cupon at checkout" only to send you to a screen showing the total price with no itemized costs so you really don't know what they took off with the coupon, only the total. Some points only redeemable in store? Why? Is it not clear that by using the app that I am looking for convenience? Can't pull card info from Google either so get up and go get your wallet 🙄
Fred Hman
Their ordering process makes no sense. Customization options for sandwiches are limited to how many eggs you want. You cant just order a bagel, it has to come with chips. Very strange and deliberate. My advice to the devs, open any other fast food app. Take note how theres different sections for drinks, and the types of food. See how you can customize your order. Youre not reinventing the wheel here
Tam Bui
App charges extra at checkout with no explanation of the charge (tip? convenience fee?). App also shows fewer bagel options and signature items than what the location has to offer. For the sake of convenience, this app is not very convenient at all. I'd rather walk in and order from their full menu, but then I don't get the mobile order's free coffee. But frankly, the free coffee isn't worth it if you don't show me all options available and blindly charge me extra $.50 at mobile checkout.
A Google user
It allows you to add money to your "Shmear Society" account, but then you can't actually ORDER anything. I wanted to save time by adding the app and putting in my order to order a baker's dozen bagels. DON'T DO IT... because, as far as I can see, you can't ORDER from the thing, just browse their menu!! Absolutely useless. Just hit uninstall. POSITIVELY WORTHLESS. There needs to be a negative stars rating. This gets -100.
Fred Behm
Useless. Placed an order on the app over an hour before I arrived, but when I got there they were completely out of the bagels I wanted. The location had no way of contacting me to tell me this information, nor is it displayed on the app when an item is out of stock, so I ended making a trip only to end up getting a refund and to be filled with disappointment. Only way to find out availability is to call ahead, but at that point why even have the app at all if you can just order over the phone?
PT Ngo
Urgh, would give 1 star but the manager saved the day. What happens to the order history? I searched and searched but can find it. Why? Because I ordered and paid in advanced, but when I went there to pick up, they did not have my order. The salesperson wanted me to show my record that I paid for the order but it was NOWHERE to be found in the app. Was told to call the 800 for refunds (I don't want refunds). If you want customers to order and pay in the app, please add that feature.
