Won’t allow me to ever place orders! App used to work seamlessly. Now it keeps getting an error saying “We are currently unable to take your order. If you would like to place this order, please call the store directly.” Tried multiple locations & get the same error message. Also tried checking out as guest […]
Reviews for El Pollo Loco - Loco Rewards
β Back to El Pollo Loco - Loco Rewards20 reviews
I love pollo loco and have been eating there twice a day during the week for a long time now. All of a sudden It no longer allows me to place online orders. It even prevents me from entering a new card. The option has even disappeared from my account I only have the option […]
Alot people already said reward offer does not work., it says add items on cart then redeem on check out. No, after you add items n meet criteria, the offer never shown up. This happened last year. I contacted support. After couple week, the support called me n gave me 5 dollars back as reward. […]
Usually this app doesn’t have any issues but lately after the latest update, rewards and offers no longer works. When you try to add a reward or offer to cart before ordering it only gives you the option to redeem in store, if you try to add a reward or offer at the end when […]
Love the food but hate the app. Logs me out. Can’t log in. Have to create a new login. And you can’t add points after the transaction. I’ve lost a ridiculous amount of points because of it. It hasn’t just happened to me. Ask any of their cashiers and they will tell you that they […]
I’m only giving this two stars because you can order. There are no real rewards here. No free bowl as described when I initially downloaded it. A dollar a point before you “unlock” a one hundred point first “perk”. The menu is expensive and you only offer through the app the same special I can […]
I had an issue with the app in Feb. 2024 when I tried to redeem a $5 off reward, but the app glitched, and I lost my reward. I complained on the website and after a few days the issue was resolved. Kudos to whoever corrected that. That’s the only issue with this app I’ve […]
Update: This new update IS TRASH!!!! They don’t let you scan the barcode to earn points, let alone provide you a code in case you didn’t scan at the register, which is a common mistake. AND they changed out the reward system so if you had any $ from points, it’s gone. This used to […]
The old app was way better and easy to use. The new update doesn’t allow you to scan the receipt for points anymore. I didn’t realize that till later I tried to scan my receipt and cannot find the barcode. The staff didn’t remind me showing my account barcode, either. My points were gone. Also […]
I’ve got issues with the app since the major revision. Primarily, the loss of the capability to scan a receipt for points leads to me losing a lot of points. Either the worker is busy and doesn’t have time to scan my phone, or the stores scanner is flakey, or I paid first and they […]
Old app was better and easier to use. Points were easier to achieve in store and online. Called customer service, since the user name and login weren’t working out of the blue. The customer service agent could not reset the account. They put a ticket in for me, but their IT department did not do […]
App is broken. You get a pop up asking for tour phone number that it doesn’t verify because you get an error message. you can no longer order on the app or scan the qr code for points. you cant use your points either because the phone number pop up is stuck & wont let […]
The last update broke the app. Can’t verify phone number because it keeps giving me an error that im entering an invalid code even though its what they send me. Either way they hardly give you any points for purchases. Spent at least a couple hundred and can only get a free drink or churro. […]
As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I’m unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since […]
Worst app EVER! It is impossible to redeem the offer,even after providing an inordinate amount of information. I tried for about 10 minutes and gave up. I decided to get tacos from Jack in The Box across the street, using their very easy app, and saving over $2 in the process. I know that isn’t […]
The app isn’t working. Every time I try to log in, a pop up comes up that says account update alert that requires you to put my phone number in. When I put it in, it says that number is taken, even tho it’s registered to that account. It won’t let you clear the pop […]
Won’t apply offers and coupons. Say you have a burrito offer and you add the burrito to the cart. You’re supposed to tap the ‘+’ on the coupon at checkout to add the discount. But when I do, I get a pop-up, ‘TO REDEEM ITEM MUST FIRST BE ADDED TO CART’. Except it’s already IN […]
Sucks – now you have to remember to scan before you pay. If you don’t remember, too bad, you can’t later. Before, you could just scan the receipt for two days after. The workers don’t ask so you forget. Also, this new app lost my points I had saved. Awful. *Edit, and now it got […]
My review from 7 years ago still stands. I spend more time in this app than expected. But not because I want to. The app is still buggy even after the refresh. Half my clicks don’t work. The rewards they give don’t work half the time in store and in app. Mobile orders are often […]
Updated review (from 2 stars to 4). Couldn’t use rewards in store. Finally got help in store on how to use a reward. You have to type in the reward code number, simply scanning doesn’t work. Would give 5 stars, but never received a response on how to use the rewards, plus the fact that […]