Drivers come on time pretty much and the rides for now are reasonable. One thing I noticed I have to watch my bank account because they have been adding extra money here and there. I would rather spend a little more and be charged the correct amount.
I came across an Empower ride through my niece. But I first doubt it would be more affordable than the rest. But no doubt it is. The most affordable and shortest waiting ride app is Empower. I sincerely like it the most. Like me, have a try, and you will forever use it. My profound thanks to the developers and those working behind the scenes to fulfill our needs. Bravo!
drivers are hit or miss. But usually miss. they are rude and sometimes lack sense of direction. a little reckless on the road with the speeding and merging. IDK what's going on with them. then the app itself keeps switching up the prices. it'll say one price one second but soon as I request the ride it'll change to something higher. what is going on? I could go on but the other reviews speak on most of everything else.
The one feature i liked best aboit empower was the 20% discount for uber and lift rides and i've come to find out its not always giving you the discount even though it states it whenever you request a ride. Another thing is the distance that the driver is traveling is not accurate with the actual distance traveled. As someone who needs a ride this "was" a great alternative for getting me to and from work.
After 50 rides, the company is great. What I would like to see from the app: Hours should represent how long I have been online instead of the time a rider is in the car. Let people know they are getting less than 1 ride an hour if this is the case. Message notifications should show in the active app. Who is looking at phone message notifications while driving? I've never seen a surge or drivers needed message until after I closed the app. There is no way to text passengers.
I like how cheap this is, but this has some of the laziest drivers in the area. Even if they're less than 5 minutes away, they cancel and I never get picked up. I would've already been waiting 10 minutes for somebody to accept. There needs to be some sort of rule that prevents drivers from canceling once they cross a certain distance or a certain amount of time pass. Good concept for an app, but the drivers who work for it are terrible. If time is important to you, I can't recommend this app.
This app is garbage. And so is customer support. Downloaded and installed it because I love the concept. I really wish it worked. It requires that I verify my email address with a code they send. Every time I enter their code I'm told the code is not valid. Contacted support (via email because you cannot speak to anyone) and received a reply addressed to another user saying the problem is I have multiple accounts. So far I don't even have one. Great concept but impossible to use the service.
Three price is good. However, because the drivers in my area use other driving agencies, they are busy running several phones and because of the rates the other agencies pay, even though most of the profit goes to them with empower, the higher rates of the others will pay off more. So, they pick and choose while running 3 apps to see which one pays more. Smart for the driver, very problematic for the consumer if they need to get somewhere on time with little money to do it.
The price is a positive only during surge times, otherwise the price is the same as uber/lyft. I like that they give a larger percentage to drivers than those companies. My problem with this app is that there is no detailed review system for drivers. You can't leave a review past 👍, I've had creepy drivers that I couldn't review, and was matched with them again later. I've had drivers that mark arrived while they are 15min away, so that you can't cancel for free. Good 4 drivers, bad 4 riders.
I like it. Except I've left keys in the car before, and there is no way to contact a driver, like in other apps, to recover things quickly and safely for both sides. Cheaper rides. Better for the drivers. But sucks if you accidentally leave something there 😢. You'll never see it again.
