This app sucks. For years I have had to uninstall and reinstall to be able to log in. The biometrics works sometimes but then stops working. The two step encryption never works. It's a useless app if you can't access your account. I'm not sure why they haven't figured it out by now. Every time I uninstall and reinstall and get it working, two days later it stops working. Pretty lame.
Russ Prokop
Used to work fine, but now I can't use it at all. Biometrics fail, and even putting in username and password doesn't work. I was able to use my username and password just fine on the website but the app wouldn't take it. all it says is that an error has occurred and to contact a representative. What representative? There isn't an email or phone number in sight.
steve oxier
I keep getting the message "an error has occurred". This happens mainly at night and about 8 out of ten attempts during the daytime. When I first started using this app it worked very well. The first problem that occurred it quit letting me do a withdrawal. When I complained they said they were working on the problem. That was five years ago. At that time I was still able to check my balances and move my money around. Now I am not able to log into the account to do anything. It is call only
Burchman
Riddled with errors. I keep getting errors when I try to log in. All software, phone and app, is up to date and I uninstalled and reinstalled the app, but that didn't work. These errors seem to happen regularly. I can't get into the website either, it keeps timing out. I guess I can't effectively monitor and manage my investments! Thanks LACO!!
Ed
"An error has occurred. Please contact a representative." This is what I always see these days when I try to log-in. This has been happening for at least the last 4-5months. Once in a blue moon, it actually logs me in. I deleted the cache, I force-stopped the app, I uninstalled and reinstalled the app... always the same result. Complete garbage... These days, I have to always log in from a browser in a computer to see my account. Disappointing!
Jeremy H
Login fails nearly all the time. The appetizer says "Please contact a representative" nearly everyday. The app is fairly useless but when it works, the info it presents is pretty good. I can't view my accounts most of the time, so the content doesn't matter if I cannot see it. Fix this please.
Dawn Koch
Can not log in via app. What happened? Continually receive: "An error has occurred. Please contact a representative." I used to get that error occasionally, now it is literally 100% of the time. I uninstalled/reinstalled app and was able to log in one time and that's it. Please fix!!
Andrew Wong
This app is fine... if you can login. Shows you your basic account info, balance over time, etc. But seriously, it's 2025 and we're still struggling with logins? How are we empowered exactly? For anyone dealing with this, uninstalling and reinstalling seems to work for me (at least on Android), but it's annoying.
James Gillispie
I've called them multiple times because the app won't work, just keeps saying error. it works while I'm talking to them. The minute I get off the phone, it goes right back to error when I try to login again. Hire someone who knows how to fix these issues. irritating!!!!
Andrew Campbell
used to be stable. For the last month or two I have to uninstall and reinstall just about every time I go to use it. Called customer service and they literally told me to uninstall and reinstall. once seems like a TV comedy trope. having to do it continually... I hope they're not that sloppy with $$$. Tried customer service after dealing with their app for a while. it told me I had a 30-second wait time. after 10 minutes I gave up and will be looking for somewhere else to put my money.
