Reviews for Empower®

This app sucks. For years I have had to uninstall and reinstall to be able to log in. The biometrics works sometimes but then stops working. The two step encryption never works. It’s a useless app if you can’t access your account. I’m not sure why they haven’t figured it out by now. Every time […]

Used to work fine, but now I can’t use it at all. Biometrics fail, and even putting in username and password doesn’t work. I was able to use my username and password just fine on the website but the app wouldn’t take it. all it says is that an error has occurred and to contact […]

I keep getting the message “an error has occurred”. This happens mainly at night and about 8 out of ten attempts during the daytime. When I first started using this app it worked very well. The first problem that occurred it quit letting me do a withdrawal. When I complained they said they were working […]

Riddled with errors. I keep getting errors when I try to log in. All software, phone and app, is up to date and I uninstalled and reinstalled the app, but that didn’t work. These errors seem to happen regularly. I can’t get into the website either, it keeps timing out. I guess I can’t effectively […]

“An error has occurred. Please contact a representative.” This is what I always see these days when I try to log-in. This has been happening for at least the last 4-5months. Once in a blue moon, it actually logs me in. I deleted the cache, I force-stopped the app, I uninstalled and reinstalled the app… […]

Login fails nearly all the time. The appetizer says “Please contact a representative” nearly everyday. The app is fairly useless but when it works, the info it presents is pretty good. I can’t view my accounts most of the time, so the content doesn’t matter if I cannot see it. Fix this please.

Can not log in via app. What happened? Continually receive: “An error has occurred. Please contact a representative.” I used to get that error occasionally, now it is literally 100% of the time. I uninstalled/reinstalled app and was able to log in one time and that’s it. Please fix!!

This app is fine… if you can login. Shows you your basic account info, balance over time, etc. But seriously, it’s 2025 and we’re still struggling with logins? How are we empowered exactly? For anyone dealing with this, uninstalling and reinstalling seems to work for me (at least on Android), but it’s annoying.

I’ve called them multiple times because the app won’t work, just keeps saying error. it works while I’m talking to them. The minute I get off the phone, it goes right back to error when I try to login again. Hire someone who knows how to fix these issues. irritating!!!!

used to be stable. For the last month or two I have to uninstall and reinstall just about every time I go to use it. Called customer service and they literally told me to uninstall and reinstall. once seems like a TV comedy trope. having to do it continually… I hope they’re not that sloppy […]

An error occurred. Please contact customer representative… Absolutely juvenile software development when a login error in the system backend is directing to customer service as a generic error. Additionally this sort of error implies an issue with the account rather than the app which it shouldn’t. it wouldn’t be so bad if it were very […]

It won’t let me log in to my account anymore even after doing all the identity check and password reset and reinstalling the app and NO ONE will get back to my email!!!! Refuse to do anything without you calling them. they won’t even explain they just need to fix the app. I need to […]

update – 8/9/25 – I have called customer service multiple times, navigated through the automation to a live person to complain about the login issue. Emailed this week and got a reply from Tilt requesting my info. time to move my money I can no longer access my account through this app. When I sign […]

I’ve never seen such a useless app in my life. Takes several attempts (with biometrics) to log in, and keeps timing out. Even when it does log in, it sits there for like 15 seconds before sound so. The app removes core functions that you can only access via laptop (and not even desktop mode […]

Some bad glitches. When selecting some of the funds in the portfolio to view fund description and performance history, the app closes and I am forced to sign in again. The beneficiary information says spouse is “unmarried” but does not allow access to change the field to “married”. When trying to change the withholding rate […]

I uploaded the app to start a withdrawal, and initially, it ran smoothly. All required documents were provided, and I gave them the noted time to process. After seeing it was at a standstill, I called and was assured by 3 different agents they were processing that day. That was not the case,and after speaking […]

As of the most recent update, 07-16-25, one cannot get an update as to how their investments are doing on a daily basis in the Balance over time section. One can no longer specify a specific day, only by month. Now the closest thing one can get is the previous month, not by day. You […]

This app continues to disappoint. It was updated “for a better experience” but it keeps getting worse. Now it’s hit & miss logging in. Can’t reset my password because it doesn’t recognize any of my information. I only have the option to log in by phone. I don’t like calling Empower, have to anwer too […]

My experience has been garbage for months now. Like many others, I get the message “an error has occurred” with alarming regularity when I try to log in. It doesn’t matter if I try username and password or biometrics, I get an error. T. Rowe Price was always reliable! I had no choice when the […]

The app worked so well for many years and still does if you could actually get logged in. Several months ago you could suddenly no longer log into the app with Biometrics or credentials. My credentials work on the website, just not on the app. I’ve uninstalled the app, changed Wi-Fi networks, cleared cache, etc […]