I had everything working well. For 3 days it vacumed on the schedule, then all of a sudden it stopped. I've been trying for weeks to reload the vacume & get it back on the schedule, but for some reason it won't pair up. Now I've got to run it with the remote. I wish we could set it up like my sons Eufy, his is the older one & can schudle w/the remote. Please fix this issue.
The app mostly does what it claims to do. I just wish it did more. It would be nice if I could schedule vacuuming more than once a day, to cover the whole house. It also says that the scheduled cleaning will take place in the same mode the cleaner was last used in. I know if the last mode was a 30 minute quick clean, the scheduled clean does a full-time cleaning, anyway, and doesn't stop after 30 minutes. I haven't checked all the other modes.
It would be great if the schedule could be improved to be more configurable. I highly recommend enabling multiple time slots per day and allowing a particular mode for each time slot, rather than just following the last mode used. For example, 8am set to auto clean, 8:45am set to edge mode, and 3pm have it auto clean again. If there's a concern with needing time to charge fully, that can be built into the schedule by warning the user about a minimum amount of time in between cleaning sessions.
The smart plugs always have problems setting up schedules and timers. When you try to make a change in the app, it says "device is currently not connected to the internet" which is totally wrong because I can still turn the plug on and off manually with the app... I just can't tell it to turn on/off the plug at a certain time. Some plugs work fine. Some don't. Some work after deleting the plug and re-adding it, some don't, and some work fine and then decide to stop accepting changes after a bit
The map function has limited ability to make No-go zones. Can only do 10 boxes and 10 lines. This means if you have lots of furniture that the robot does not recognize it cant go over or under you run out of the ability to keep it from getting stuck or banging itself against (which damages the furniture and the robot). I need more No-go zones that I can set in the app. Putting physical barriers in place are not always recognized so the apps No-go zones are the best solution. Please add more.
App shows ads. I bought their product already. I don't need to be shown an ad every time I want to turn my light off. Their support was useless on this, asking me to take a picture of the screen with another phone, to prove that it was showing me ads. Screw that. This is how you aggravate customers. I'm not buying any more of their products until they stop showing ads, or at least tell me how to opt out.
The vacuum is awesome. Using a 25c vacuum. The problem I was having is with the Eufy Clean software. No matter what I did, I would get the error "your current mobile network is experiencing issues and cannot continue to connect" I went back to a old version of the software from November of 2023 and that fixed the issue. Seems there is something wrong with the new software version of the App.
Constantly is "offline" and device says connect it to the wifi. However wifi tests and says it has a strong connection with the eufy device. I have to restart and reconnect my eufy to the wifi every other time I want to use the vacuum which takes forever and multiple tries. Works ok picking up larger bits when it does actually connect.. floor still feels gritty with smaller dirt/sandy bits after so I still have to sweep after though. Way to expensive for how little it works / cleans.
4/30/25 Latest update lost my password and all memory of the device. It's unable to find my lost G30 since it wants the device powered on to identify it, and it's stuck somewhere. Worse it reports the app is running in the background. Poor pre release testing 5/6/25 Another update, another memory loss, and the device quit following it's schedule. Time to consider another brand after many years of Eufy vacs
Works great, have it programmed to clean 3 days a week. Easy to empty and clean unit. Phone interface is handy to see performance of the unit and make changes if needed. If it doesn't finish the entire area to be cleaned, it automatically recharges and continues the job later. With 3 cats this is a game changer. Works on my hardwood floors and large oriental rug.
