Reviews for EV Connect

App is slow and cumbersome, requires a long load every screen. And lacks an NFC digital fob like chargepoint has. Evconnect replaced chargepoint chargers in my office and the start-charge process has gone from a couple of seconds to minutes.

I don’t know why these EV charging companies make the process to actually charge your car so cumbersome instead of just letting me tap my credit card in pay and instead make me go through an app registration process that inevitably fails. It fails to register and my password gives me an uncaught exception. imagine […]

This app decided to make me update while I was trying to pay. This was extremely irritating after the first 2 different locations were broken upon arrival even though 1 had the “ready” light still on even. They are so bad that people are going to switch back to gas cars.

This app places a $25 hold on your card every time you start a charge—even if your session costs just a few dollars. If the charger disconnects and you have to restart, it stacks more holds. I wasn’t told this anywhere in the app—only buried in the terms. Those holds can last up to 5 […]

Works well for finding stations and initiating the charge. I like that no subscription is required to get reasonable prices and that it uses Google Pay. The app feels bare bones though with slow status updates and no way to stop the charge. I have to press the unlock button on the CCS plug to […]

There were 2 available stations. I plugged in to 1 and got a message that it was charging .4-5 minutes later I got a message that it had stopped charging. I called the number for help and repeated the actions. I was then told to go to the other station. It may be working. I […]

Tried guest mode, it accepted payment but the charging session immediately “finished”. Tried to sign up, kept telling me to “wait 2 minutes”. Tried using the chargers without the app, using only a credit card, same immediately “finished” issue. Called the number on the charger and said I’d like to leave the make/model and charger […]

Nice, quiet, semi private, close to dealership doors; ease of use for guest entry, and affordable. I think a $25 fee charge is a bit much, BUT it is refunded after a day or two. Unfortunately, I can’t seem to join the site to avoid constant guest log ins; seems to be an application problem. […]

Terrible. They keep a $25 hold on your card even if the machine was faulty or did not connect. There is no way to prepay either. Report them to your state’s better business bureau, if this has happened to you. Their machines are rarely working too. You get to one and it looks fine but […]

Stalls are often down for way to long. RFID cards work randomly on different terminals. The labels on terminals are laughably small. The app keeps dropping my payment option out so I have to put it in over and over. These are the reasons I’d never invest in a company like this. Still a one […]

I used this app to pay for charging as a guest. I charged for 1.5 hours and then unplugged my car and the screen said charge complete with a $5.50 cost. The app didn’t update to reflect that it had been disconnected for 12 hours and I was charged over $170 in idling fees. I […]

Buggy app, freezes often. Way too many stations are out of order. You will not find this out until you drive way out of your way & connect. Station ports do not lock into your car, so people will sometimes take your plug out & try to stretch it to their car if you are […]

Only used it once but it worked just fine. Unfortunately they put a 25 dollar charge on your card when you first use it and there is no indication that you will get that money back. My charging session only charged me 9 dollars but 25 was taken out of my credit card. I’m assuming […]

Pretty convenient app. Had a problem with a charger station that indicated the chargers were occupied when they were not. I contacted their help number, and they called me back in 15 minutes, which is great, but I had left by that time. The tech who texted me was ready to troubleshoot the problem. This […]

Used to be simple, straightforward and great. Now with the Software update, I struggle to understand what I press to start scan, how do I begin charge etc. Too many mouse clicks and simplicity gone! Please try big buttons that guide the user and not a bunch of corporate reports like feature right away. Else, […]

the charger itself isn’t bad when it actually works maybe I’m just used to superchargers where they actually work 100% of the time. sometimes it picks and chooses which vehicles it works with which is super frustrating because there’s very minimal charging stations here in Sierra vista. if you have to call them good luck. […]

I’m about sick of tour app holding funds when the charger glitches out. thanks a lot evconnect. And here’s an update as of 9/6/25. You really need to work out the bugs in this application, and your software. I love how quickly you will put a hold on my funds, but yet there’s no possible […]

Garbage app. App said station working but not connecting so I called customer support. Told me try to charge again a couple times, didn’t work. Still debited $25 from for each try. Now I am missing $75 as a result! The best part was Angelina made me waste almost 15 minutes of my time “troubleshooting” […]

the app and charging is fine. but their pricing is fraudulent. they listed their price as a flat $10 after 3 hours. a great price. no where did they mention there would be a parking time fee. nothing in the emails or on their app. and yet they charged me more than $9. so much […]

It’s a little *clunky* starting the charging process, but that might be more an issue with me. I charge at home 99% of the time, so it takes awhile to get used to how every charging app works. The app didn’t approve my credit card that I had saved to it, so I need to […]