App is slow and cumbersome, requires a long load every screen. And lacks an NFC digital fob like chargepoint has. Evconnect replaced chargepoint chargers in my office and the start-charge process has gone from a couple of seconds to minutes.
I don't know why these EV charging companies make the process to actually charge your car so cumbersome instead of just letting me tap my credit card in pay and instead make me go through an app registration process that inevitably fails. It fails to register and my password gives me an uncaught exception. imagine if I had to go through this ridiculous process every time I pulled up to a new gas station. Completely idiotic.
This app decided to make me update while I was trying to pay. This was extremely irritating after the first 2 different locations were broken upon arrival even though 1 had the "ready" light still on even. They are so bad that people are going to switch back to gas cars.
This app places a $25 hold on your card every time you start a charge—even if your session costs just a few dollars. If the charger disconnects and you have to restart, it stacks more holds. I wasn’t told this anywhere in the app—only buried in the terms. Those holds can last up to 5 business days. For anyone living paycheck to paycheck, this could seriously mess up your week. Totally unacceptable.
Works well for finding stations and initiating the charge. I like that no subscription is required to get reasonable prices and that it uses Google Pay. The app feels bare bones though with slow status updates and no way to stop the charge. I have to press the unlock button on the CCS plug to stop the charge.
There were 2 available stations. I plugged in to 1 and got a message that it was charging .4-5 minutes later I got a message that it had stopped charging. I called the number for help and repeated the actions. I was then told to go to the other station. It may be working. I really won't know for a while.
Tried guest mode, it accepted payment but the charging session immediately "finished". Tried to sign up, kept telling me to "wait 2 minutes". Tried using the chargers without the app, using only a credit card, same immediately "finished" issue. Called the number on the charger and said I'd like to leave the make/model and charger IDs, he insisted to use the app. Horrible experience, will be avoiding these chargers. I tried multiple charges, could not get any to work.
Nice, quiet, semi private, close to dealership doors; ease of use for guest entry, and affordable. I think a $25 fee charge is a bit much, BUT it is refunded after a day or two. Unfortunately, I can't seem to join the site to avoid constant guest log ins; seems to be an application problem. It's a level 2 charge station; anything is better than a Level one.
Terrible. They keep a $25 hold on your card even if the machine was faulty or did not connect. There is no way to prepay either. Report them to your state's better business bureau, if this has happened to you. Their machines are rarely working too. You get to one and it looks fine but when it doesn't connect it keeps your $25 for a couple of days. It adds up if you go to several non working machines. If you see EVConnect stay away go anywhere else. 50/50 chance it's not working.
Stalls are often down for way to long. RFID cards work randomly on different terminals. The labels on terminals are laughably small. The app keeps dropping my payment option out so I have to put it in over and over. These are the reasons I'd never invest in a company like this. Still a one star app as of 4/1/2024 since none of these issues have been fixed.
