I'm starting to rethink electric. I will say I like that their stations are fast charges, but they have frequent problems. The stations I visit are, most of the time, down..as if no one is coming out servicing them. I'm now seeing small charges to my account when I haven't used( broken stations). They dont even give you a complimentary session if you cant charge, like other companies..The app also will not allow me to switch my primary card option.
Greg Meece
The app is horribly broken. About the only thing it does right is show you where the chargers are. I started charging while we were shopping at the mall, and even though I had a strong 5G signal, it could never give me the status. While it was charging, it kept saying that there was a problem. Additionally, I found out that the card I had associated with the account had expired, and trying to add a new valid card kept ending and failure as well.
David Shaw
terrible onboarding experience. looks like I'll be unable to use your app. plenty of other options. 1) no matter how many times I request a verification email and respond to it, it always shows unverified and not ready to use. 2) I entered my physical address and it thinks the closest charges are in CA... I'm in Denver. this is clearly not how it's intended to work, and I refuse to call customer service while doing something like signing up which should be very very easy. what a terrible start.
LisaMarie “LuckyGhost” Coll
It's okay but could be better! Not everyone has $50 in their account for a hold, For others looking at this review "they put a $50 hold on your card" if you're having trouble getting it to work, could possibly be the error. The charger nor the App will tell you that. You will get a notification from your bank if anything. Once I learned the whole process it was easy but not at first, it was a pain in the kaboos! Hope this can help someone else get charged faster!!
Nicholas Cox
The signup process is ridiculous. I tried signing up on the web first, it doesn't tell you there's a maximum password length limit until after you fill out everything and try to submit. Then it says there is a 24 character limit, but it won't accept a 24 character password. It wasn't until signing up through the app where it shows you there is a 20 character length limit. This is the stupidest password requirement I've ever seen. For a service that holds credit card information, I don't trust it
Toy Robinson
The app is great at showing you where chargers are located, but horrible when actually charging your car. The app took a long time to load, logged me out, and my credit card info had to be re-entered twice. My car was never recognized. I was never able to charge. I have tried 3 different chargers at 2 different charging stations. There is a $5.00 pending charge on my card, but according to my car and this app, charging failed. Does the app ever work properly?
Billye Williams
The app is completely useless. 1. It doesn't detect any nearby locations even if I'm literally at the station. 2. It keeps telling me to add a payment and then when I attempt to add it, it says payment failed. Even though I know for a fact my card is attached to it. 3. Everytime I need to charge, I have to call to get customer service to initiate from their end. They always advise to use the app but it hasn't worked for me since January.
Sedale Turbovsky
Holy hell guy and gals! The new app is a hot mess. I work in tech and have shipped some bad builds but this is terrible. Any eta on when you will have bugs sorted out? Love the network and platform...Here are just a few... It constantly tells me that charging is complete when it's not. I get a charging ended or error message every once in a while. Randomly logs you out of the app. Frequently gives me a error that it "failed to pull required information" and I retry to no effect.
Freddy Wesly
I think it's actually pretty accurate, I use it over the other apps. and I love the ease of the membership card. my only gripe is I wish for a bit MORE accuracy, as I get locations recommended to me that are not yet open/activated, or some kiosks are down but don't say so. or maybe a better way to report when these things happen. otherwise, the app is great!
K Diaz
The app is horrible. It keeps logging you out. It takes forever to log in again. It doesn't know when your car is connected. It doesn't keep accurate track of your charge. If it wasn't for the physical card they send you that is linked to your account, it would be nearly impossible to use the app to pay on the chargers. You would have to pay the full rates, with your debit or credit card. When I do use the card to pay, I can't keep track of how much charging it has, the app keeps saying error.
