If you plan on renting a car, make you sure you have several hundred dollars for deposits at the counter. Or else they will decline the booking. I didnt have 650. Expedia will charge you for the rental since they do not support vehicle rental refunds at all, however, they will refund your insurance policy with no problem. Their phone support does not have a working number through the app, you have to jump through hoops to find a number. When you do actually speak to someone, they won't help.
Kelsy Hibbard-Baker
My sister in law sent me a link with trip details via email. I tapped on it and it forced me to download the Expedia app to view. I am logged in to the app. Tapping the link in the email opens the app to the home section. It doesn't open to the trip details as it should. When I tried to leave feedback about this (via the feedback section in the app), I was typing my feedback in a text box and the app reloaded itself to a blank page and deleted everything I had entered. Cool. Cool.
Patricia Parsons
always great deals if utilized correctly sometimes it's better to book with the property or airline itself,I find a lot of finger pointing happens when you book third party so be careful of this ifyou need to cancel or have issue,That will send you into loops of nowhere frustration,and each side shows no remorse or care.But if you know for sure you are going somewhere on vacation or what not, the deals can be good. and the option to make payments are great for us on fixed budg we all need RnR!!
Daniel Cox
Warning! This app is a hidden data hog. I started getting alerts on my phone that I was almost out of high speed data - the primary culprit? This app. No idea why it needed to suddenly download over 1 GB of data... especially since I wasn't using it and didn't have any active reservations. Strongly recommend disabling it from using network data or better yet, just uninstall it.
Mary Lyons
couldn't get an answer to my question despite multiple requests to virtual assistant and checking itinerary, pressing various buttons and then trying to go down different rabbit holes. tried to complain on the app and got kicked out of my complaints. I got so mad I laughed, feeling like I was getting punked by AI. Will not use the app again. will Uninstall it after my trip.
Tony Heath
We always try to book our holidays with Expedia first, and only have to go elsewhere if they haven't got exactly what we need. Never had any problems, on one occasion our flight got cancelled (COVID) and Expedia immediately refunded our hotel, the easyJet refund was very slow but that has to be done with the airline not with Expedia so again no actual problem with Expedia at all. Happy to make it our first place to look for holidays. Would prefer if rewards could be spent on packages though.
Sarah
the app glitched and double booked me on a non refundable reservation. hotel would not refund, Expedia would not refund, bank would not refund. thank God it was only one night. i can only imagine how much I could have lost if this happened on a bigger trip. i reached out to Expedia immediately after it happened. there's really no excuse. I deleted the app after a decade of using Expedia.
Leanna Nelson
just a couple of tweaks would make it a 5 stars for me. Trying to write a review for travel properties is not good,as you can not see (at least I can't on my phone) what you have typed to make corrections. Also, the last property was surprised I had a pet. It was pet friendly, but I did not see a place to tell them in the app reservations that I was bringing my dog.
Tyson Tharp
I had a bad experience with automatic price adjustments costing me a little extra. it got worse when there was a form buried in the tools that would not work when I tried to submit for a review of the transaction. customer service took extensive digging to get to, and then they finally decided to not do anything about the aggressive tactic on their part, so it was all a waste of my time. Will not ever use again, simply with how difficult it can be to reach customer service.
Matthew Ormiston
"price drop" is a scam. They just prevent the price from going lower and pocket the rest. Found the flights lower on other apps although on Expedia it just bounced around while above the price I paid but would "bottom out" for days at the EXACT price I paid for days. never using again.
