Two different orders, each about 4 months apart from each other, were delayed because the app needed me to "validate" the shipping address, even though I've lived at the same address for 3 years. And the problem continues. I checked the app after getting home from the doctor's office, and the new scripts were there. 3 business days later, and nothing has shipped because they need to verify my address for the 10th time. How incredibly frustrating.
A Google user
Ten Giant Steps Back I used to could price the same medication at different pharmacies all at once and choose the lowest price. Now, I cant even change the pharmacy anymore. Even after logging into the app, I have to login AGAIN just to price a medication. I have to choose the desktop version of the app in order to see my claims and balances. Go back to the version of two months ago, develop more thorough plans for an upgrade, and then try it again. This version is BAD!
Stephen Joseph
Biometrics works well. Unable to remove old meds on list, archive to "reduce" confusion. My insurance company requires that I approve all automatic refill, this process is annoying. You have a 7-14 day window before your meds run out. Once orders are in, delivery process is pretty good, items that must remain cold (cool) are packeaged satisfactory. Overall, the place the order process through the app is the strength, getting the item into the cart can be a daunting set of steps.
A Google user
The app is pretty straightforward. Seems to list all meds I can order and tells me when they will ship. Wish they would include brand names, under the generic name. Brand names are easier for me to remember.. Would also like to see all my meds llisted, along with date for refill. It helps me to budget for cost of meds. Just make it simpler. The app I worked just fine, easy to understand. Thank you.
John Miller
Horrible app and service!! Cost is 3 times as much to use their mail order service than it does going to a local pharmacy but they demand and constantly email you that you are required to go thru mail order. A total scam. Also, even if an order is written for 90 days they will only fill for 30 days. A complete waste of time and inconvenience to the customer. Lousy customer service!!!
Sean Rorvik
My only complaint is that they take a long time to ship. It is free shipping though, so its not too bad. Its just not great for new meds. I wish they could provide other shipping methods, like first class, or same day. I'm not necessarily saying for free, because shipping fees can be ridiculous. I think it would be nice if they provided it for free on first time *ever* fills thiugh. Not necessarily a re-sent script's "first" fill, but if it's never been filled in your system.
Regina Jasiewicz
It is easy to order my meds with this app. I used to have to call, and if it was very simple, it didn't take very long. However, you had to go through multiple layers of robo-phone to get an order in. Now, I open the app using biometrics, scroll to the med I need, and order it. A minute tops to complete what I need! With all the meds involved in two fairly serious diseases, there are a lot! Thanks for making one aspect so much easier!
Garrett Gilbeau
Waste of time and just makes you angry. I have tried using this app for over six months now, and I wish I had never downloaded it. The 9/19/23 "update" that was supposed to fix some bugs has done nothing for me, and the app still refuses to even open. Every time I select it, it just crashes. I have even uninstalled and reinstalled the app. Even before this, when it was working, I had the same problems as a few other people where every selection and login attempt was met with an error message.
Kelly Neuls
App is very hit and miss. It will work fine for 6 months and then all of a sudden it will forget how to check my order against my insurance and won't let me check out until I add a credit card (the one script I get from them is completely covered and requires no payment from me). I have no issues whatsoever when I log in to the mobile site to complete the process. I am one more month of this before I just get rid of the app entirely.
Melissa Petersen
Don't use this service for antibiotics or controlled substances or anything you need quickly. New scripts take 2 weeks or longer to arrive. They won't tell you any of this when the order is placed. You will be waiting for important meds to arrive, and they won't come until it is too late. The app needs to be honest about what it can and can't provide, instead of accepting orders in bad faith. Use this for recurring management prescriptions ONLY. For those orders, they do a good job.
