Not sure what happened but the connection is unreliable and slow. I tried to cancel it last year by disabling auto renewal. You have to select turn off automatic renewal 3 times. Once to submit the request and twice to confirm. I only confirmed once and was auto billed again last year. Didn't bother contacting to contest the charge. 2 stars for app UX. Simple design and easy to use/change settings. You probably don't need VPN but if you do don't go with ExpressVPN.
A Google user
Does not work with Amazon Prime Video. No matter which server I've tired the VPN gets detected by Amazon. Also they don't have a lot of servers to choose from, even in the States. The app has limited features, both on mobile and desktop. The favorites don't carry over with the account when you log in to mobile version - what I put in my favorites on desktop app i had to pick all over again on mobile. Other than that the speeds are pretty good.
A Google user
Horrible connection in China. My free vpn connects easily and consistently and unblocks all sites except netflix. I purchased this app for that reason but I can't ever get a connection...when I do, it will cut off multiple times requiring more and more time to reconnect. Not just for Netflix, but whenever I try to connect period...no matter which server I try. I read all these great reviews and articles...bs
blastyfs2
Annoying customer service. For some reason I have been paying yearly subscriptions twice a year. When I was asked why, I was told the other charge was associated with a separate account that was not mine and somehow was able to use my paypal. I was not told the name of the email due to privacy concerns, which I can understand. However, they would not cancel my payments on this other account, citing that no request has been sent by this other account to cancel the service. Ridiculous.
Kevin Nuñez
STAY AWAY! Downgrading my review from 5 starts to 1. I had no issues using this product several years ago, but it suddenly stopped working one day, saying it needed to restart. I have never been able to fix the issue. Can't uninstall it, can't install over it. The Windows app doesn't even fully run, just sits there loading forever. Support is completely useless and so now this has become ovne of the worst products I have ever paid for. STAY AWAY!
Richard Charts
Canceling takes more steps than you think. I deleted my old review to make this one. I had used the service for a while, but finally decided not to any more. When you cancel,you have to click Turn Off Auto renewal 3 times! And it's not clear when you are trying this for the first time. Due to that I was definitely subscribed longer than I had expected. The product is fine but beware the subscription.
A Google user
Downloaded this for a two week trip. And while it may have worked, it absolutely decimated the battery life of both my S7 and my partner's S6. Besides draining so much faster they took forever to charge. I'm talking to a rep now, apparently there is a workaround for the battery drain, but that is of no help if they don't tell us (I was on vacation, not the time to be fixing the issue they clearly know about.) The thing that I disliked the most was that while I specifically purchased the one month subscription, at the highest price, they automatically set me up for auto renewal. There was no check box to authorize them to do this, and this is super shady and unethical. They are processing my refund right now.
A Google user
The goods: Great app. Solid connection. Simple interface. I'm located in US but need to connected to Colombian servers to watch some content and the speed is pretty good. I can watch what I need usually without any issue. The bad: A bit pricey if you prefer to pay for services on a monthly basis and don't want to be tied for a year or longer contracts. Speed while connected to US servers is not as great as other competitors (CyberGhost specifically) Overall I'm quite happy with it
Benjamin Rauen
I really enjoy using the mobile app! The only feature I would add is an option to send push notifications to the user if their vpn is not currently turned on. I've had to turn it off for a few websites (due to ad blocking) and forget to turn it back on, so I go unprotected until I remember. Not horrible, but if I got a pop-up telling me, I'd forget less often!
A Google user
Edit: the new version of this app fixes all the issues a was having problems with. It's much more stable now, and, as far as i can tell, doesn't leak anymore. It's constantly dropping connection and leaking. I click to retry and it's never able to reconnect. I have to quit it and try again. Even then it sometimes stalls and I have to force quit and relaunch. This is the most unstable app I've ever seen.
