The way the coupons work is just way too jank. The same service fee applies to both pickup and takeout orders. Payment methods are super restrictive – it’s consistently rejected anything other than a mastercard and frequently makes me place the order theough the app then log in to the browser to complete payment. Customer […]
Reviews for Fantuan Delivery-饭团外卖
← Back to Fantuan Delivery-饭团外卖20 reviews
I have not used this app to order yet, but it’s simply because picture of the foods were obviously NOT true to the restaurant’s preparation. Same picture that was used in multiple restaurants..there were also a lot of the reviews that said the pictures and the dishes were different in contents. This platform provides people […]
Avoid this app. I’ll tried order meals several times and not a single time the food arrived on time. 1-2 hour delay is so typical and at that time the food is no longer good or safe. I don’t see Fantuan has made any effort to make sure their deliverers can deliver the meal on […]
the merchant canceled an item from my order without notifying me and I found out after the food was delivered. Now I have to get a new order to have enough food for everyone and pay another set of tips and other fees. The item they cancelled was menu priced at $22, I got a […]
Worst app ever. Ordered food from a local Chicko chicken. Went to resurant to pick up order and they tell me order wasn’t in there computer. So I reordered since I was already there. Called customer service because, I was charged on my credit card for the 1st order that supposedly didn’t go through. Now […]
Horrible experience using this app. Driver was 2 hours late after picking up the order so the food was cold and soggy. In total took 2.5 hours after ordering to get the food. Afterwards, I wanted to contact customer support and was in the queue for 2 hours only for them to issue a $3.99 […]
Had an order that was over an hour late. First time I contacted support, they took 20 minutes to respond, waited 1 minute for me to respond, and ended the conversation. Second time, waited about 5 minutes, asked for a refund, asked me to wait again for another 5 minutes, they said they would refund […]
DO NOT USE IT!!! IT IS TOTALLY WASTE OF TIME!!!!!!! I have never used such a terrible delivery app. I pre-ordered over 10 hours in advance. When it was the scheduled delivery time, nothing showed up. I contacted customer service twice and was told to be patient. After waiting for 4 hours without any order […]
They wait until after you’ve ordered to add additional fees such as the service fee, but the delivery came pretty fast. Ultimately this app is no better than any other delivery app. Maybe worse because it’s not as upfront with costs. I recommend ordering directly from restaurant websites most times. I will be deleting this […]
Ordered on fantuan – then I needed to modify the order less than 1 minute after and I couldn’t . There was no option to cancel, and I tried to call the restaurant. They didn’t pick up 3x. Then I looked up the restaurants website and Google pages, and they have no phone number at […]
I dont trust this app. order shows complete, let customers go to pick up, but restaurant is closed at the same time?they just makeup some order status to fool u. After call, Simply refund the order and act like nothing happened? Great? No! Wait time for customer service is ridiculous. I bet they are having […]
Total scam, they will charge you service fee after you clicked order so you won’t know how much they charged. It is hard to navigate and when some item is not available, they will only refund you the amount of the dish. Come on, they charged me 13% driver benefit and another sales tax. They […]
App works fine for the most part, but I wish we could customize the tip amount instead of selecting a preset percentage. Deliveries are ridiculously slow and often delayed. My latest order was ready for delivery for almost an hour before it got picked up. The order was even marked as delivered at the 0:59 […]
HORRIBLE APP DO NOT USE Read the other reviews they are worded better. The app tells you different prices every step of the way and then charges you more then the final listed price when you pay. VIP is auto checked and you have to unclick it each time you try to pay. You can’t […]
Today I decided to uninstall the app after using it for 9 months in a row, because I realized that every update Fantuan asked to install meant to get more money out of customers without telling them. In the previous update, they removed some rewards, and now they started charging $1 for every pickup order. […]
it doesn’t have a payment confirmation page. be very careful before clicking on the order button because you might be thinking you can check what the actual total price is after clicking it but it actually already placed the order if you added your card before. then you won’t be able to cancel the order […]
This used to be a great delivery app, but they’ve gotten shady. A stray $10 charge showed up on my card from them when I hadn’t ordered in over a month. I checked my account and not signed up for VIP or anything. Customer support did nothing and stopped just shy of calling me a […]
App crashes regularly. Unable to upload photos to customer service on my pixel 6. Order total shown is less than actual order charged; it doesn’t seem to include either tax or some sort of fee until you actually charge card and then order total changes. Many restaurants don’t seen to check for their orders regularly […]
You could be the 10th in line for one delivery guy without knowing! It took 1 hr for the delivery person to reach a restaurant 3 KM away to pick up an order that was ready 40 mins ago, and no communication that they would be late at all. Even when asked the response was […]
Based on today’s experience. I wanted to take advantage of a 50% off all orders promo at Matcha Cafe Maiko. There are no restrictions. It allowed me to put the order in no problem. After order goes through and a minute passes, Fantuan automatically cancels my order. Happens another two times. Confirmed not CC problem. […]