The way the coupons work is just way too jank. The same service fee applies to both pickup and takeout orders. Payment methods are super restrictive - it's consistently rejected anything other than a mastercard and frequently makes me place the order theough the app then log in to the browser to complete payment. Customer support is terrible and seems to just auto-decline any requests. The only good thing is the speed since drivers are paid by venture capitalist funds.
Tiffany YC Tang
I have not used this app to order yet, but it's simply because picture of the foods were obviously NOT true to the restaurant's preparation. Same picture that was used in multiple restaurants..there were also a lot of the reviews that said the pictures and the dishes were different in contents. This platform provides people with the services of food ordering, then it should set standards by asking the participating restaurants to provide true-to-restaurant dish pictures. Just a thought.
Yizhou Zhou
Avoid this app. I'll tried order meals several times and not a single time the food arrived on time. 1-2 hour delay is so typical and at that time the food is no longer good or safe. I don't see Fantuan has made any effort to make sure their deliverers can deliver the meal on time. There's often waiting list to reach to the customer service and the wait time can be very long.
Hu H
the merchant canceled an item from my order without notifying me and I found out after the food was delivered. Now I have to get a new order to have enough food for everyone and pay another set of tips and other fees. The item they cancelled was menu priced at $22, I got a refund of $20.83. The amount without the cancelled item already uses full promo discount ($8 balance), but when refunding they deducted $8 from the refund for the cancelled item. They trying to get the most out of the customer
In ktown
Worst app ever. Ordered food from a local Chicko chicken. Went to resurant to pick up order and they tell me order wasn't in there computer. So I reordered since I was already there. Called customer service because, I was charged on my credit card for the 1st order that supposedly didn't go through. Now Fantuan is giving me the run around saying that I never picked up my order. So they say it's my fault and no refund! If I didn't pick up my order than how did I reorder at the same restaurant?
Rachel Tong
Horrible experience using this app. Driver was 2 hours late after picking up the order so the food was cold and soggy. In total took 2.5 hours after ordering to get the food. Afterwards, I wanted to contact customer support and was in the queue for 2 hours only for them to issue a $3.99 coupon without even a chance to speak with them. Completely unacceptable service. Very disappointed in this app, I will not be using it again.
Vladimir Sharkov
Had an order that was over an hour late. First time I contacted support, they took 20 minutes to respond, waited 1 minute for me to respond, and ended the conversation. Second time, waited about 5 minutes, asked for a refund, asked me to wait again for another 5 minutes, they said they would refund the small delivery fee, and then again ended the conversation when I didn't immediately respond. It's one thing to be a few minutes late, but over an hour is at least worth a full refund. Bad service.
Fang Fang
DO NOT USE IT!!! IT IS TOTALLY WASTE OF TIME!!!!!!! I have never used such a terrible delivery app. I pre-ordered over 10 hours in advance. When it was the scheduled delivery time, nothing showed up. I contacted customer service twice and was told to be patient. After waiting for 4 hours without any order status updating, they cancelled my order without asking me and gave me a $3 coupon to cover the next order delivery fee. One star for nice customer service. They responded fast and polite.
Bre’ion
They wait until after you've ordered to add additional fees such as the service fee, but the delivery came pretty fast. Ultimately this app is no better than any other delivery app. Maybe worse because it's not as upfront with costs. I recommend ordering directly from restaurant websites most times. I will be deleting this app as I personally see no benefit to keep or use it.
jin zhang
Ordered on fantuan - then I needed to modify the order less than 1 minute after and I couldn't . There was no option to cancel, and I tried to call the restaurant. They didn't pick up 3x. Then I looked up the restaurants website and Google pages, and they have no phone number at either places, and fantuan also can't reach their restaurant vendor at all. No idea if this is a real restaurant they have listed. Not sure I would trust the listings or promotions of places. Always check Google reviews
