Reviews for Favor: Texas Food Delivery

I've seen a lot of people using favor lately so I thought it might be a good app, and maybe it can be. Depending on your needs. My issue with the app was it didn't gave me a estimate amount of how much would it be for food, delivery charge and tip. I accidentally placed to orders trying to see how much it was going to be and I couldn't find a way to cancel my order. I ended up paying 19 dollars to get one meal delivery to my home ( $6 delivery charge) I contacted my driver and she was sweet and helpful so I gave her a good tip. I received my food and paid the whole 19 dollars. But I will never order from this app again. There are other and better apps.

No ability to cancel orders. I shouldn't be waiting 90+ minutes for my order, which was ordered 30 minutes before my lunch break, with the driver having my food for over 30 minutes. The store my food was coming from is less than a mile away, and there is absolutely no traffic in my town (though that was the drivers excuse). Paying that much for cold food that has soaked trough its packaging isn't acceptable. I'd rate this app 0 stars if possible. Save yourself and download something better.

My runner was changed and it seems like whoever my new runner was just didn't care. The restaurant didn't have what I ordered available at the time, it seems, because the order I got was COMPLETELY different. But they already drove off before I could send it back. Wth? Also, they are more expensive than the actual place. They have free delivery but tack on about $5 to the order. If you place the same order on the website of the restaurant or store, it is like $2-$5 less than that on Favor...

New update. It's been 3 years and I keep getting asked so here we go. Up a star because I'm really into it. The customization is there and that's appreciated. You have to do it manually as opposed to picking multiple options but it still works well enough. Favor is still relatively pricey compared to other apps. Especially with grocery stores running their own delivery services. So basically, it's good to keep for the occasional treat to yourself but I don't use it as much as others.

This app was great in the beginning because it offered a lot of my favorite places. But then my food started arriving cold. Then the drivers started taking HOURS to deliver my food. Then the prices increased heavily and I couldn't figure out how my bill was triple the amount. Customer Service takes no accountability or offers any solutions. Since May 2019, I've been trying to cancel my account with them but they won't provide confirmation. Do not download this app and do not use this service!!!

Tried the app twice thinking maybe I was being too critical, but no... The fees are ridiculous. The wait time is horrible. Most items aren't listed on the menus. They hold extra money on my card for over a week With every order. When my $10 food order costs $25 to be delivered, it's an extreme overcharge. I will never use this app again!! I wish I would have read the reviews prior. I will stick with Uber eats for now.

At first, I was annoyed with the fact that you had to turn on your location services and select your address EVERY TIME you opened the app, but they have fixed that issue, and now it gets your address from history and runs smoothly. The few times we have had an issue (too long wait time... I'm talking 2+ hours, or wrong items delivered), they have always reached out to us and made it right after we inform them of the problem.

The concept itself is great. The delivery fees and available options is not so great. There are a few kinks with different menus for ordering g where you do now get the correct food and menu options and the uprising options are confusing. This service takes a $50 meal and often turns it into an $80 meal even before you consider any kind of tip for the driver. Pretty straight forward. Convenience at a hefty price...

The selection is good but the support experience really seems to be on the decline. I have had several errors with my orders caused by their human error and app problems. In the past they were quick to respond and offer credits and support. Recently when I report them they try to point blame at me, say they passed the error on but do nothing to fix or credit the issue. Cold and indifferent, I will use a different service from now on.

Multiple very bad experiences with getting deliveries. Wrong items, missing items. Support is provided via text and can go 15+ minutes without an answer. Sometimes extremely long waits for delivery, and then when there's an issue they shrug and give you a credit for what was missing, and you still don't have what you ordered. Rather than make it right they credit you exactly what you would've paid. You get double charged for fees if you reorder. Not acceptable for food delivery.